“We shop here because we feel like it is more small scale than the big box stores however our feed we need is slightly more expensive here. Disappointed though as the last couple of times we have stopped in, the staff were not very friendly. We may rethink our choice of feed stores if we continue to experience this.”
“I recently purchased a snowblower here. Unfortunately, it broke down after two passes on my short driveway. I called Ace to begin the process of having it repaired. Though this breakdown is no fault of Ace, they immediately took ownership of this issue and handled it very professionally. A few days later, the repaired snowblower was returned just in time for the snowstorm. Thank you, Falls Ace Hardware, for handling this situation so well. Blessings!”
“This place is the epitome of nostalgia. The sweet smell of aged wood compliments the creeking floors as you walk around. The employees are hometown kind of people. They walked right up to me and asked if I needed help, they worked with me to find the bolts I needed! Couldn't have had better customer service!”
“Absolutely love going to Trilling True Value hardware store! The staff are friendly and helpful every time I visit. My latest visit, Elsa was happy to help me – she knew exactly where the items I needed were and led me straight to them. She always has a smile and I know I can ask her and the other employees anything!”
“We went to get a certain shovel that was on sale. It surely helped us in what we needed it for. Everyone else had it for way higher. Love there are places that carry reasonable prices.”
“We have been working with Airgas for years and have always had professional, accurate and efficient service. And we look forward to continuing this in the future. Ben Senkbeil - Rockline Industries”
“I had a plumber at my house and he didn't have the right part to fix my faucet. While he did something else I called Ferguson. They had the part! I went and got the part and it worked fine. It's great having a well equipped plumbing supply store with knowledgeable counter staff in town. Thanks Rebecca!”
“Every time I shop here, it's a joy to see Trudi. She knows exactly what I'm looking for and she goes above and beyond to make sure that I find what I need. She is the best! Professional, knowledgeable and down to earth.”
“As a resident of Washington Island, acquiring perishables that are not carried here on the Island is difficult. This Spring that has been shown most in trying to get colorful flowering plants for my window boxes. I called every garden center from Sturgeon Bay southward to no avail.The wonderful & supremely helpful folks at Kohler's Home Depot changed that entirely!Hunter H, in the Garden Ctr walked me through all the possibilities, right down to the height of flowers! When I'd chosen, he picked out the best looking, healthiest ones in each type.Chris in the Service Dept tried every which way to make the computer take my credit card payment so everything would be ready when my cousin, who was driving up from Chicago, arrived.When it proved impossible, Chris arranged for me to speak with a manager.Julie was able to ascertain pretty quickly that it was only going to be possible for me to pay from afar once the plants had actually been rung up and my cousin was there in the store.Natalie was the person who checked us out. She called me and from the moment I answered until everything was finalized it took less than 5 min! Like her colleagues, Natalie was friendly, expeditious, upbeat & very professional.Bravo Kohler Home Depot. You have a fine staff that represents you well and is a credit to the Home Depot corporation!Thank you Hunter H., Chris, Julie & Natalie! My home will look cosy and happy this Summer due to your help!”
“Good quality merchandise. Employees do not engage with customers unless you seek them out. We were in there for an hour and not even 1 employee greeted us. When we asked a question it was answered but there was not even 1 check in on if we needed help.”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Ace Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Ace Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
In the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%.
The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.