“Thank you 🙏 Mr. Greg for relaying the message of making the mortgage payment for a property in my father's name and offering the advice to continue payment less than $300 dollars at the time of discussion for me to relay to my sister and family, as I understood how important this was, I did relay this message with follow ups more than six times to the family after we spoke but ultimately my sister failed the task presented to her immediately, as I expressed the financial complications that would follow if payment was not made, Im leaving five stars as you've provided great service to my father and gave me the opportunity to keep my father's estate running smoothly, I thank you for the great service, God bless you Mr. Greg and team.”
“What awesome customer service! After my wife died I went in there and found everyone to be helpful, compassionate, and understanding. Thank you for making my first visit there alone so pleasant.”
“So I was on the phone with customer service for almost 2 hours to fix a transaction issue that I had, I was transferred from one specialist to another (7 different departments) and they couldn’t help me out. I got really mad of the the waste of time that I had during this call so I go to the branch close to my house and I sit down for like two minutes and Helen the branch manager comes out and asks if she can help me we sat down and I explained to her the situation she says OK give me a second. two minutes after that the issue was resolved and I was very excited and I told her that this was one of the greatest customer service that I’ve ever had and the one that I had on the phone was one of the worst. Helen made my day and I really appreciate all the support that she provided me with.”
“We received exceptional service at TriCity from Destiny who was amazingly patient with my nephew who has some challenges. She also helped us trouble shoot some potential barriers and gave excellent advice. The entire staff is welcoming and I know my nephew is in good hands!”