Cell Phone Stores in Verona, WI

“OK, latest update: restoring the five-stars, today's drop-in was problem-free, two staffers on hand, no waits, no trouble getting answers to questions and diagnoses of glitches on my devices. Bad mood over a visit a few months ago caused a surly review revision, which I now wish to adjust. Normally, the service at this store and a linked one in Mt. Horeb has been exemplary. I do not want one bad experience to sully the over-all rating.
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Gotta dock two stars today -- with only one employee working, I've been compelled to wait behind three other people needing assistance and after an hour of sitting there, I had to leave and tend to other things. Hauled in all my devices and paperwork and peripherals for nothing. I can't keep making wasted trips to get questions answered or billing issues clarified.
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So, as a Verizon customer since 2008, I know a trip to a Verizon store for services or troubleshooting or new devices can be a dicey thing. Everything depends on the quality and expertise of the manager and employees, and that can vary wildly between locations. I can happily say that this (new) location is a superior example of how a Verizon store should be run. If you've been put off by past experiences at other stores, give this one a try (or the affiliated Mt. Horeb store) and you will not be disappointed. Excellent customer service and efficient processes make this a go-to destination when other stores or other providers let you down. Believe me, I know what it is like to have an emergency with cell phones or internet service and how hard it can be to resolve these. I can't say enough about how responsive and helpful this store has been to me. Will post a similar boost for the Mt. Horeb store.”

“My father and I went in to upgrade my phone at US Cellular Verona and we had a wonderful experience with Syed. He works hard and has an extensive knowledge about technology, and he tries hard to get the best deal for each customer. Thank you Syed!!”

“Tannayha Brown was so patient, helpful and knowledgeable. Even though there were many people waiting for help, she made my mom feel as if there was no rush. Always answered every question with a smile. She was the best.”