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“Tannayha Brown was so patient, helpful and knowledgeable. Even though there were many people waiting for help, she made my mom feel as if there was no rush. Always answered every question with a smile. She was the best.”
“I am so pleased Andrew Pederson, Middleton store who helped me to save $30 each month via auto pay and paperless of my small business mobile number, to receive text and call plus 5G internet. The total month cost is around $70 plus tax in their promotional window . He is a great professional to help his clients to have a great deal. Please come over to talk to him, if you need any help to switch your mobile and 5G Internet.”
“Fantastic amazing support from Orlando-- he helped with our new phones and so much more-- updated our accounts worked with us to get us the best deals for what we needed -- He was kind, patient, knowledgeable and so helpful!”
“Was considering termination of mobile services after a year of issues with AT&T. Met with store rep Sean. He listened, responded professionally and reassured me so that I decided to retain my service. Thank You Sean. You are an asset to the store and the company. Rare to find these days.”
“I needed a new phone and cannot believe how amazing the service was! Benjamin Stauffacher went above and beyond with his customer service. He was very on top of what needed to be done both in helping me and other customers in the store.This will definitely be the Verizon I will be going to from now on. Cannot recommend enough!”
“Abram Haesemeyer has been the definition of a great sales agent! We have been coming to this location for months making sure we are making the right decision for our new phone and Abram has been with us every step of the way!
He answers texts us back on his off days, he stays in contact, and he has been an absolute pleasure to work with. Any USCellular store would be happy to have an agent of this caliber on their team.”
“Went to the store with some issues with activating phones and JR was amazing, was very personable and solved all of our issues and answered all of our questions with ease. Would recommend JR any day of the week.”
“Super nice, not just when getting new phone! Each time I have a question the staff member called Angel( hopefully I'm not mistaking his name) is super helpful and friendly, he does not do eye contact, however his work ethic is spotless. Recommend this store 100%. I was a Spectrum phone customer for about 5 years, and since day 1, till today Angel has been exceptional, he's super humble!!!”
“Cristian was a rock star helping us with an upgrade this evening. He went above and beyond to help us, even staying late to assist with the longer than anticipated upload issue. Fantastic customer service!”
“clean store everywhere. they have a good variety of clothing with good sizes. self checkout is big and store is organized very nicely. stopped in quick for a couple of grocery items.”
“Bryan was absolutely fantastic. He was the only one working in the store and was treating everyone with kindness and fairness, he was not phased at all. He’s a true professional, he helped me set up my new phone, flawlessly. Will definitely be back to him for any questions or concerns.”
“My wife and I came into the store after getting new phones from Apple. The phones needed to be added to our account and the manager Xavier helped us and two other customers by himself. Xavier demonstrated service above and beyond for all customers in the store, and he found creative solutions to all of our problems.”
“I just walked out of the Metro PCS in Fitchburg. I am extremely satisfied with the customer service that I had today. That is something that is rarely said in phone stores however MJ is the exact opposite of what you may come to expect in phone stores. He spent so much time helping me. I am not particularly tech savvy and I really needed somebody to hold my hand and help me solve my phone issues what she did with honesty and expedience. Thank you MJ for giving me such a pleasant experience and making something I was dreading into something that was easy ?”
“I can't appreciate Sean enough for his time, patience, and determination to take care of my needs with phones and services. I've never encountered anyone so willing and to see that he went above and beyond has me in awe. Thank you Sean for your passion and support in helping me upgrade my phone, as well as making it a smooth and easy upgrade to the best of your ability. ? He deserves a promotion for doing what he does as it exceeds a lot of expectations!!”
“If Jose is not the manager of this store, he should be! Fast, knowledgeable, friendly - and very patient with my adult son who is has some disabilities and a lot of anxiety. Jose's customer service was The Best - Thank You!”
“Tyler was incredibly friendly and helpful after I had to replace my damaged phone after a vacation. New phone was completely set up and ready to go in less than an hour”
“I would give these guys 10 stars if I could. The technician at att can't help me so they send me to Tech heroes and they get my microphone working in few seconds. Turnout it was a plastic seal cover the microphone.Thank you Tech heroes of Madison!”
“We had a great experience at T-Mobile. We walked out with 3 new phones and new lines one two older phones. We had 2.5 hours of work and the manager found us the best deal for all of them and for our monthly account. We could not be more grateful for the time effort spent on us tonight. Highly recommend great customer service”
“The reps there are ALWAYS knowledgeable and quite helpful. They’re also down to earth and know we’re all on this journey together, so they go out of their way to treat everyone with respect and act as community members SHOULD with each other and us! LOVE this store and their peeps. .”
10AM - 7PM
6918 Seybold Rd, Madison
Mobile Phones
“Tyler on Seybold Rd here in Madison had THE BEST customer service I’ve encountered in a long time!!! He took his time and went through perks and discounts on my family share line! He saved me HUGE!!! There was no pressure but pure honesty and information that benefits my whole family!! He installed the screen protector with pure perfection! Thank you Thank you Tyler!!!”
“Jean provided outstanding service and went above and beyond setting us up with new watches that were free! You can actually count on a competent employee to assist you!”
“Went a bit technologically nutty this Christmas season, so I had to stop in three separate times in the past couple weeks.Yes, the wait can be long. And yes, once you sit down at a desk, US Cellular seems to require an unholy number of clicks to do what seems like a simple task. But the staff here (and I feel like I’ve met everyone) are phenomenally pleasant. Great customer service, the newer folks flail just long enough that you know they’ve tried, but then they also readily ask for help from their more seasoned coworkers.Can make for some long sessions, but I honestly have no complaints about anyone involved, and am confident I’m in good hands.”
9AM - 5PM
6313 McKee Rd, Fitchburg
Mobile Phones
“I had a fantastic customer service experience here. Kieran helped me after I had disabled my internal SIM on an overseas trip. He quickly fixed my phone and then also helped me update my account info since it had some old addresses and inaccurate info. It was such a relief to have it fixed and it was a great process overall. If you are a Verizon customer, head to this location for great support.”
“I switched over from Verizon and Claudio was super helpful. He broke down the process, made sure I understood everything, and was patient when I had to figure out some details of my old account. I had to come in the next day since I was missing some info and Brad was also very friendly and helpful. He finished the switch smoothly and quickly. Great customer service. Thanks Claudio and Brad!”
“I went to the store looking for a new phone. Andrew did an excellent job finding me the correct phone and setting it up to meet my needs. Great to see this service these days.”
“The store has it all! Beautiful outdoor grass courtyard in front and once you enter the store, it is filled with daylight and all the beautiful products! All of the updated phones, computers, pads, and watches. Are there for you to purchase. Feel free to call ahead and be met at the door with your purchase for easy in and easy out. It’s also possible to take classes on all the updated software and programs that are free.”
“I came into the store on Friday night. And I have a ray review for Aquila S. She was so helpful and knowledgeable. And she understood my situation. Very personable. She got me exactly what I needed and I’m so thankful that ticket to work with her on getting a new line with a new number. I definitely will be coming back to this store hopefully I get to work with her again. She is an amazing person, and I recommend anyone that needs to talk about a mobile device work with her”
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“My father and I went in to upgrade my phone at US Cellular Verona and we had a wonderful experience with Syed. He works hard and has an extensive knowledge about technology, and he tries hard to get the best deal for each customer. Thank you Syed!!”