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“Erick was great to work with and explained our new phone and related services very well. He also answered all our questions and made the whole experience a pleasant one.”
“Might be good, might not be; I wouldn't know. Maps says they're open on Sunday, and that this was recently (3 May 2026) verified by owner.
They are NOT open on Sundays.”
“Sean was amazing! From taking my phone call to answer my questions and setting up an appointment, to giving us a great deal, making switching carriers seamless and easy-he is great! We will never go to another AT&T store! Thanks Sean!”
“Excellent customer service at this location provided by both Dylan and Carlos - friendly, knowledgable, and down to earth. I was able to get several service items taken care of including a transferringlines across different accounts, updating accounts, and a new phone. Highly recommended”
“We came into yhe store after someone had hacked my friend's phone. We worked with Angel, he was efficient and got all phone snd data issues worked out for us! He was awesome! Thank you!”
“We went in the U.S. cellular store the other day and had a great experience. Alex took care of us and he is one of the nicest guys you will ever meet. He is very kind, knowledgeable, professional and his patience is outstanding. We really appreciate his help!”
“Nico did a great job helping me find the best phone option on very short notice. He even stayed after closing time to help me get my phone set up properly. He was professional, knowledgeable and easy to work with. I recommend this store because of his skill and expertise.”
“Max did an excellent job of setting up my new S26+ phone. Great job putting on new screen protector and transferring data from old phone. He was super friendly and helpful.”
“Shout to the boost mobile squad. They were so patience with helping my teenagers upgrade their phones. Nice and friendly staff. Also they upgraded the inside of the store, so definitely go check them out.”
“clean store everywhere. they have a good variety of clothing with good sizes. self checkout is big and store is organized very nicely. stopped in quick for a couple of grocery items.”
“Went in to upgrade 4 phones and after a few hours of paperwork I left expecting the phones to arrive in a few weeks. When they didn't show up I called ATT and was told my order was cancelled. Went back in and spent a couple more hours redoing the paperwork.
A few weeks later I traded an iPhone for a Samsung phone under a promotion where the new phone would be free. A store employee entered the wrong promotion when I traded my iPhone in the store. I was told it would be fixed the following day but that did not happen and my trade in showed as cancelled. As a result I was paying full price for the new phone despite them taking my iPhone. It took 9 months, multiple calls and visits to the store and multiple tickets for it to be resolved.The store manager tried to help but corporate firewalls limit direct access to the managers and customers made it extremely challenging if you have an issue.”
“Came in asking about replacing my old laptop’s battery and instead of upselling me he showed me how to replace it myself (turns out mine just slides off the bottom). They have integrity here.”
“Everyone I spoke to here was friendly, professional, intelligent, and helpful. They helped me to plan ahead for my visit to get me in and out quickly, which I very much appreciated. I would certainly recommend their services to anyone.”
“Tannayha Brown was so patient, helpful and knowledgeable. Even though there were many people waiting for help, she made my mom feel as if there was no rush. Always answered every question with a smile. She was the best.”
“If Jose is not the manager of this store, he should be! Fast, knowledgeable, friendly - and very patient with my adult son who is has some disabilities and a lot of anxiety. Jose's customer service was The Best - Thank You!”
“I just walked out of the Metro PCS in Fitchburg. I am extremely satisfied with the customer service that I had today. That is something that is rarely said in phone stores however MJ is the exact opposite of what you may come to expect in phone stores. He spent so much time helping me. I am not particularly tech savvy and I really needed somebody to hold my hand and help me solve my phone issues what she did with honesty and expedience. Thank you MJ for giving me such a pleasant experience and making something I was dreading into something that was easy ?”
“My service rep((Kevin) was extremely helpful! I’m elderly and he took enough time to explain everything so clearly. Best customer service I’ve had in a long time.”
“I was in this Verizon store to get the Pixel 10 a few months ago. There were some hiccups, but overall it worked out great all thanks to Jace. He knew all the info about the Pixels and the available deals, but more importantly his demeanor and his attitude were amazing. He was very professional while also being personable and seemed genuinely happy to be there to help and answer all my questions. That is such a rare thing to find in anyone working retail these days and was a pleasant surprise.
I’m holding on to Jace’s name for next time I need a new phone and I’m crossing my fingers he will still be at this Verizon store because he made the whole process so smooth and almost enjoyable.”
“I had three issues when I went in this store, and all three were fixed in under 10 minutes. Oh, and they adjusted my plan to save $16 a month. This store in Madison rocks! Thanks, guys.”
11AM - 6PM
6918 Seybold Rd, Madison
Mobile Phones
“Thank you, Amber, for helping us pick out our replacement phones and for transferring ALL OF OUR DATA/APPS to the new ones. We've used this store for three years and have had nothing but good, friendly service from the employees there.”
“On Saturday August 8 I went to the West Town location with a keyboard issue. I was greeted kindly by Lupita . She had not been familiar with my issue but she never gave up on the problem. When I left she had resolved my keyboard problems. I was so grateful. I received customer service at its best !!!!”
“Ruben and Clemen were amazingly friendly and helpful in setting up a new phone and transferring data from the old one to the new one. I wish there were more than 5 stars to give to them for the job they did for us.”
10AM - 5PM
6313 McKee Road, Fitchburg
Mobile Phones
“I had a problem with a connection issue on a new Samung watch that was created somewhere else. After multiple hours on the phone with tech support this store remedied the problem in less than 30 minutes!!!!!”
“We were at the store for quite a while due to short staffing and high customer volume due to US Cellular selling to TMobile. Coby helped our family out and was extremely patient and helpful. He explained things clearly and thoroughly, and made a difficult, lengthy process more simple and straightforward.”
11AM - 6PM
2701 University Ave Ste J, Madison
Mobile Phones
“I went to the T Mobile store on university ave after initially visiting the west towne mall location to upgrade my phone. While at West towne I was given conflicting information on the cost and process for the upgrade. After a while of discussion I was finally able to get my phone upgraded. All my stuff (apps, pictures and messages) was transferred to the new phone. I was sent home with the new phone and told everything was good to go. I make it all the way home only to find out that everything wasn't good to go. I wasn't able to use the phone to make actual calls (the whole point of needing the phone upgraded). I attempted to call the west towne location 3 time to see about trying to remedy the problem, I called over and over but the phone was never answered. I reached out to the university ave. location and was told to come in so we could work on figuring out where the west towne location messed up. Once I arrived at the university ave. location I was promptly greeted by Yona. Yona helped me to actually get the phone service transferred to the new phone. Yona was very kind, helpful and knowledgeable. I will definitely be returning to the university ave location from now on.
Thank you Yona for doing what the west towne location clearly couldn't do.”
“Very surprised at the low rating at this Apple Store.
While on my way to the wilderness of northern Wisconsin, brought in my iPad with a malfunctioning screen and the staff went above and beyond getting me back up and running again.
Shout out to Alfredo and Barbara, both are fine examples of what makes Apple a great company.”
“Manny Cruz at the Spectrum Midvale store in Madison, Wisconsin, did an outstanding job of switching my cell service to Spectrum. He was patient, clear, and so helpful. Ask for him by name! He did a great job. Five stars.”
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“FORMER US CELLULAR CUSTOMER
When I walked in to Verizon, I was greeted right away with Michelle, she was determined to get my phone activated, we ran into a few road bumps so Misha also jumped in determined. They explained my options and what discounts I could have in the future. They were very patient and understand of my situation. Mind you i have been on customer service through teen mobile all week, 3 tickets, been to the store 5 timesand have not received a solution. After road block and horrible customers service I decided to switch. Network works great and resolved my issue. I am a satisfied new Verizon customer. ( might be a little more expensive but the accommodation and customer service is worth it in my opinion)”