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“I just walked out of the Metro PCS in Fitchburg. I am extremely satisfied with the customer service that I had today. That is something that is rarely said in phone stores however MJ is the exact opposite of what you may come to expect in phone stores. He spent so much time helping me. I am not particularly tech savvy and I really needed somebody to hold my hand and help me solve my phone issues what she did with honesty and expedience. Thank you MJ for giving me such a pleasant experience and making something I was dreading into something that was easy ?”
“I was in this Verizon store to get the Pixel 10 a few months ago. There were some hiccups, but overall it worked out great all thanks to Jace. He knew all the info about the Pixels and the available deals, but more importantly his demeanor and his attitude were amazing. He was very professional while also being personable and seemed genuinely happy to be there to help and answer all my questions. That is such a rare thing to find in anyone working retail these days and was a pleasant surprise.
I’m holding on to Jace’s name for next time I need a new phone and I’m crossing my fingers he will still be at this Verizon store because he made the whole process so smooth and almost enjoyable.”
“Mustafa and Donald were friendly, helpful, and not pushy with sales. It’s almost never fun dealing with switching carriers/trading in phones but they made it simple and made sure to share all of our options without pressure. Would recommend this location over any other carrier/store in Madison. Very glad we went!”
“This was unfortunately my second Verizon I had to visit due to the first one not being able to help me with my phone issues. However even tho I came in 20 mins before close they fixed and solved any further issues before closing. I truly appreciate how professional educated and efficient they were!”
“Ask fot Nikii. One of the best customer service reps I hav ever dealt with in my many decades.
Friendly and an expert on their services. She listens well and no hard sell, unlike many service providers.”
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“Sean was amazing! From taking my phone call to answer my questions and setting up an appointment, to giving us a great deal, making switching carriers seamless and easy-he is great! We will never go to another AT&T store! Thanks Sean!”