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“Very good service at this location; Abram did a very good job in explaining everything to us, and stayed late to help us an hour after close. Very kind employees!”
“I just walked out of the Metro PCS in Fitchburg. I am extremely satisfied with the customer service that I had today. That is something that is rarely said in phone stores however MJ is the exact opposite of what you may come to expect in phone stores. He spent so much time helping me. I am not particularly tech savvy and I really needed somebody to hold my hand and help me solve my phone issues what she did with honesty and expedience. Thank you MJ for giving me such a pleasant experience and making something I was dreading into something that was easy ?”
“Brandon gave me the best service I've ever had from Verizon and I've been a Verizon customer for 20 years. Very helpful, professional, friendly and solved all my issues.”
“Mustafa and Donald were friendly, helpful, and not pushy with sales. It’s almost never fun dealing with switching carriers/trading in phones but they made it simple and made sure to share all of our options without pressure. Would recommend this location over any other carrier/store in Madison. Very glad we went!”
“Ask fot Nikii. One of the best customer service reps I hav ever dealt with in my many decades.
Friendly and an expert on their services. She listens well and no hard sell, unlike many service providers.”
“This was unfortunately my second Verizon I had to visit due to the first one not being able to help me with my phone issues. However even tho I came in 20 mins before close they fixed and solved any further issues before closing. I truly appreciate how professional educated and efficient they were!”
Mobile Phones
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“I originally went to another location but had a very rude and unhelpful associate there, so I decided to try the Fitchburg location instead. Sean was fantastic from the moment we walked in friendly, smiling and in great spirits. We waited only a few minutes which was no problem at all because Sean made the experience pleasant. He got us in and out quickly, answered all my questions and made the entire process easy and stress-free.”