About Hertz Car Rental - Birmingham Us International Airport
Hertz Car Rental at Birmingham Shuttlesworth International Airport offers a wide selection of vehicles, including luxury cars, sports cars, SUVs, EVs, vans, and trucks. Customers appreciate the quick and efficient drop-off process, with plenty of staff available to assist and direct them. Many reviews highlight the friendly and helpful staff members, such as Besim, who is consistently described as warm, welcoming, and polite, making every interaction a pleasure. Other staff like Jacari and Star are also praised for their helpfulness, patience, and positive attitude, often going above and beyond to assist customers with their needs, whether finding the right vehicle or providing excellent service during delays. Customers value the good customer service they receive, especially when issues arise, and feel confident in the professionalism of the team. The location is also easy to use, with options to book online or through the free Hertz app. Overall, the Birmingham Hertz rental location is known for friendly staff, smooth processes, and a wide variety of vehicles, making it a reliable choice for travelers needing a rental car.
The customer service crew was great and got me into my car super fast.
September 2025
I was given great customer service and accommodated when experiencing issues with my initial vehicle, thanks to Caprisha and Mike.
August 2025
I was scared after reading the reviews and after our experience picking up our rental car in Tuscaloosa. The drop off was quick, efficient and there were plenty of staff to direct us where to park and get us checked in. We topped off the car right before and had no issues being charged an improper amount.
