Genesis of Birmingham provides a positive experience for customers, both in sales and service. Reviewers highlight the professionalism and thoroughness of the staff, particularly praising salespeople for their detailed explanations and no-pressure approach. Customers appreciate the knowledge and communication from service agents, who keep them informed throughout the process. While some noted challenges finding the service department and expressed concerns about wait times, many were satisfied with the quality of service provided. The dealership offers convenient options, such as vehicle pickup and delivery, enhancing the customer experience. Overall, Genesis of Birmingham is recognized for its excellent customer service, knowledgeable staff, and great deals on vehicles.
Hannah is the best. She made sure I was informed as the service and inspection progressed, and explained what and why parts were ordered in a manner I could easily understand. She is a definite asset to your team.
April 2024
Service department was hard to find as it was separated from the sales department. Waiting room was average. It took 2 1/2 hours to do a oil change and rotate the tires. I was not offered to have car picked up services.
April 2024
The staff is friendly and prompt. They are knowledgeable and thorough. The facility is neat and clean.
