Public Storage in Birmingham offers free reservations with no commitment. Customers can use online eRental to skip the counter. The location is noted for its personal attention, with staff described as extremely polite, helpful, friendly, knowledgeable, and fantastic. Employees are commended for explaining details well, guiding customers through processes quickly, and ensuring unit security. Specific helpful actions include last-minute assistance, walking customers to see units beforehand, and providing clear guidance on downsizing to a smaller unit. The team at this Homewood location on Lakeshore Drive receives high recommendation for their excellent customer service.
Ms. Jenise is always soooo helpful to me. Her knowledge and kindness towards my situation did not go unnoticed. Very polite and customer service is TopTier!! Kudos and thank you Ms. Jenise for your compassion!!
September 2026
Great facility and staff. Mr. J was very kind and helpful with all of my questions during our interaction. Thanks! - Mark
June 2026
Jenise is always professional and kind, and helps me with my account
