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“I originally booked a rental with Budget, but my flight was delayed and did not arrive until after midnight when all the car rentals technically close. The Budget desk closed, so I was unable to pick up my rental, but the young man at the Enterprise desk stayed until the last flights got in, even with the delays! He was so helpful and kind, and he set me up with a great rental to help me get home after a long, stressful day of travel!”
“Top tier service every time. Zach is amazing. He needs a raise asap!!! Adam is very nice. Mr. Robinson has always been kind. Thanks for easy service. Appreciate Alamo…”
“JARRELL is an absolutely amazing manager. He provides the best customer service with such ease and a spirit of excellence. He made what could have been a cloudy experience, very positive. I watched him with other customers and he provided the same awesome service to everyone. He showed no respect of person. His demeanor will make customers return to this location. This location is blessed because of his kindness, and ability to connect to every customer. Everyone is treated the very same.
He sets the tone and because of his demeanor the other employees can’t help but follow his lead.He sets the atmosphere and lead by example. Jarrell makes superior customer service look easy. As POA for my sister Janie, who had been in an accident Jarrell put both of our minds at ease. I have gone to other Enterprise locations,but this is the very best one in Jefferson County. Again, Jarrell is absolutely amazing. Kudos to Jarrell & his service, leadership and dedication to Enterprise 5th Avenue North location.”
“We had a wonderful experience with this place! We rented a 7-seat SUV for a week at a very reasonable price. The service was impressively quick and efficient I walked in at 9:00 AM and was on my way by 9:15 AM. The staff were friendly and professional throughout. Highly recommend!”
“Durante at Enterprise truly went above and beyond to help me. He made sure I was taken care of and got me into a vehicle even after another location dropped the ball on their customer service. On top of that, he stepped up and gave me a discounted rate to make up for the inconvenience, which I really appreciated.
What impressed me the most was how calm and professional he remained while handling not just my situation but also dealing with two very difficult customers at the same time. He never lost his composure and continued to treat everyone with patience and respect.
It’s rare to see that level of professionalism and customer care. Durante turned what could have been a frustrating experience into a positive one. Enterprise is lucky to have him!”
“I am a frequent traveler to BHM and the staff at National are truly the best I encounter anywhere. Always helpful and friendly. They remember what kind of car I like, stay open until the last flight lands, and truly go above and beyond from start to finish. I actually look forward to their smiling faces!”
“Check in was quick. Rental was not great, chipped window and dirty, fuel was half tank. Customer service was great at checkout. Easy location to return to. Follow the signs.”
“I'm officially a budget rental car fan. I had a reservation with enterprise and got screwed over. I reserved a vehicle and when I showed up I was told they didn't have my vehicle nor could I rent a vehicle with a debit card.
Budget not only found me a vehicle at the last minute they also allowed me to rent my vehicle with a debit card. The rental was also an upgrade to what I was going to rent from enterprise plus it was less expensive! Hats off to Budget rental cars at the Birmingham airport! Great job keep up the good work and excellent customer service. Thank you!”
“So far so good my only issue is that they let me rent a car knowing that they were closed at the time of my scheduled pick up!! But other than that they are awesome! I love this 2021 Toyota Corolla!!!”
7AM - 11PM
5900 Messer Airport Hwy, Birmingham
Car Rental
“I want to recognize the manager who was working the booth this morning (I believe her name may have been Kioka). I had an issue with a car I received the previous day and needed to exchange it, as I was leaving town later this afternoon.
She went above and beyond to help me despite the limited inventory she had available. Her patience, professionalism, and willingness to work through the situation made a stressful moment much easier, and it did not go unnoticed. I truly appreciate the level of service she provided.
I highly recommend the Hertz location at Birmingham–Shuttlesworth International Airport based on this experience.”
8AM - 10PM
5600 Airline Dr, Birmingham
Car Rental
“Capresha is what makes dollar rental go round! She is great! She is always very helpful to me when I come to rent a car. Dollar rental company itself is okay but great customer service like her makes me come back”
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“I had a favorable experience with Enterprise rental. Courteous and helpful employees and clean cars as well as not too much wait time made it easy. I have used them in past and would use again. Thank you.”