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“I usually go to the one in merchants walk, but I was over this way. The staff was so friendly and genuine. I asked the peppy girl if I could see the manager. She took off her headset to talk to me. I guess she thought I might be complaining. I explained to Lay that she has done a wonderful job with that store! Thank you for brightening up a not so good day for me. ?”
“About 2 weeks ago my husband contacted Dallas at this UPS store about mailing a dirtbike to Alaska. He was 100% helpful, quick, and packed that bike so well it was in perfect condition when it arrived. While working on packing and prepping for shipping Dallas was in contact with us every step of the way. Not to mention we got the bike in less than a week. I was 100% pleased with the service I received!”
8AM - 6:30PM
5184 Caldwell Mill Rd Suite 204, Hoover
Shipping Centers
“This UPS store is great! I had to go in for fingerprinting and not only was the staff super kind and positive, the person who helped me was an absolute expert with the fingerprinting machine. Each step was perfect and we did not have to do any repeat images. If you ever have to do this for a job, etc, definitely schedule your appointment there. The store was also spotless!”
“I had the best experience with this UPS Store location I have ever had....and I have had a lot. I went in 10 mins to close and I was helped by Faith. She was prompt, kind, professional and had excellent customer service skills. The vibe in the store was peaceful and it was all around a wonderful experience. Good job, Faith! I appreciate your smile and warmth.”
“I use these guys whenever possible. They're not the easiest company to get a hold of dispatch because you can only call the main dispatch number and not your local hub. They are very reasonably priced and with a few minor exceptions take very good care of our products that we are shipping.”
“OUTSTANDING service on a Saturday morning. Needed a mailbox, and couldn't get in during the week due to schedule. The young man at the counter had never signed anyone up for a box, but he took the time, asked the right questions, and figured it out. Very polite, respectful, and professional. After an unfortunate experience at the Chelsea location, we will do all our shipping here from now on.”
“Best customer service you’ll find in their industry! They’re very kind and patient especially when I don’t even know how to explain what I need. Shipping is kind of stressful to me because it’s mostly a foreign language. They make it so simple to accomplish what I need. The store is very clean. Never had any issues with my packages reaching their destination. This is my one stop shop for all of my shipping needs.”
“Great service and teamwork experienced here. Staff working together to improve speedy service and they work directly with the customer to ensure and improve delivery of satisfaction to the consumer. Very rare to find these days. I appreciate your patience and service. Thank you”
“I had a situation that I could not get the delivery to my place since the truck could not get to me. The staff worked with me for pickup. They even offered to bring it as close as they could to my place. When I picked up they were so fast and efficient. The best communication that I have had with any major company on getting things worked out. Thanks for your help. You delivered great customer care with a side of joy! Thanks!”
7:30AM - 6PM
1116 20th St S, Birmingham
Shipping Centers
“Every time I go into this particular location (UPS #4088), I’m always greeted with smiles and welcoming attitudes! Everything is always professionally done and I never want to go to another location because of how I’m treated there.”
“I came in a week ago to get some packages shipped to friends & family. I was highly pleased with the service. I’m new to the area & really love good quality customer service. I was helped by Jessica & Nicole this day & the service was speedy, professional & welcoming. I’ve added this location to my new list of go-to’s. Thank you again ladies. Ms T.”
8AM - 6:30PM
9340 Helena Rd Ste F, Birmingham
Shipping Centers
“Every time I go in, there’s a gentleman there willing and able to help with anything. His employee number is 325502. I don’t know his name I I’ll ask him the next time I go in. He’s always busy, productive, juggles customers and sticky situations with ease. This guy needs a raise just for being the delight he is. I just wanna say thank you to the guy with a very large earrings that wears a hat. Thank you for being a good person even in the morning even when your words don’t come out right. ;)”
7:30AM - 6PM
130 Inverness Plaza, Birmingham
Shipping Centers
“I damaged my phone the day before a very large transaction for my company. I missed the delivery of the replacement phone at my house. Marissa at the store was able to contact the driver and find a meeting spot to get my phone. She was patient and had empathy that I was in a jam. She went above and beyond to help show care for her customer. Thank you for hiring such wonderful people!”
12AM - 11:55PM
220 Gadsden Hwy, Birmingham
Shipping Centers
“My visit to the store was great. I felt welcomed, valued and appreciated as a customer. I also felt that the associate that helped me wanted me to get the best shipping value and all of that makes me want to return. The store was extremely tidy. Totally great experience and I can't think of any negative feedback about my experience. I will be back and will recommend this location to my friends and family.”
“During my visit on 12/6/24, I walked in pretty late (30 minutes till closing) to start a return. However, the employees were super friendly and had awesome customer service! The guy at the desk assisted me in everything I needed, and I was out of the store within 2 minutes. Will definitely be coming back soon!”
“Very grateful for my service today Chris and Andrew helped me very much and made sure that my documents were in order. Very nice. Very kind very professional. I really appreciate it.”
“Another reviewer said Customer service not always great towards minorities. Quit playing the race card. Their customer service towards white people is also not great. You aren't being singled out.”
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“Chris helped me out so much. I’d never want to ship anywhere else. I ship often and today I had a hard time with my package. Chris actually took his time and helped me figure out what shipping would be best for me. I really appreciate him he’s gold. Good heart. Great attitude. And overall A-1 customer service!”