“Excellent customer service and satisfaction. The team really helped me have a pleasant trip and a safe and successful return every time. I look forward to using Budget in Pelham, AL again in the future. Thank you very much.”
“I had an issue extended the rental drop off time for my car. I attempted several times online to correct the problem and several more calls but nothing resolved the issue. I decided to return the car and make other arrangements but a lovely lady at the Pelham branch made a call for me had the issues corrected and saved the day! Thank for going the extra mile for me!”
“At first, we had some issues because the vehicle I reserved was not available when I got to the store. The staff member who assisted me was able to get a rental within tee next 30 minutes and I was very thankful for that. On the returnn, I had an emergency end ended up having to request an extension of the rental for additional days, and again I was so grateful that I was able to keep the same vehicle without any issues. I will definitely rent from this location again.”