Verizon offers mobile, 5G home internet, and business services. Customers can visit stores, like the one in Chandler, or use online options for appointments, orders, and pickups. Reviews note that customer service is often good, with staff described as excellent, kind, efficient, and calm. Employees help with new phones, fix account issues, and explain promotions thoroughly, providing great service with a smile. Making an appointment is advised for a quicker, less hectic experience. However, some reviews indicate that the quality of service can be inconsistent, with one mention of slow data speeds on 4G compared to wifi. Overall, knowledgeable and pleasant staff can turn an experience into a great one.
Staff was very helpful and determined to solve my issues on a Sunday afternoon. Big Thank you!
March 2024
EJ was excellent. I came in after I broke my phone at work. EJ was kind and efficient in helping me get a new phone. He provided me with a few different quotes and walked me through them. I was in and out super quick and got all the help I needed and a new phone :)
October 2023
The customer service is good but the quality of service is not great at all!!!! Data is slow while on 4g but lightning fast on wifi!???
