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“Want to thank Caesar at T-Mobile for taking care of us got a new iPhone and learned about all of the additional items and promotions that we can take advantage of. I didn’t feel like I was wasting my time and stuck. It was thorough and enjoyable. Very happy with our T-Mobile experience.”
“Came in to this store to cancel some lines. Was greeted by Dan and he was super helpful and understood how frustrated I was from a previous manager promising to fix the issue I had with credits not posting properly, seems to be a common T-Mobile occurrence. He at least took the time to listen and cancel the lines I wanted removed, a couple Apple Watch lines and a tablet line that was supposed to be free but I was being charged $25 for, for who knows how long. Anywho Dan is the only reason for the 5 star review, he was kind and forthcoming. Ultimately I hate all cell phone carriers but T-Mobile is the one I hate the least and it’s really because of Dan.”
“Giorgio provided the best customer service experience I've had in the 15+ plus years I've been with T-mobile. Very knowledgeable and patient. He took the time to explain all options and figure out what was best for myself. That is excellence in service!”
“I switched to T-Mobile after a very stressful experience with my previous carrier during and after my trip to Spain, and Riley made the whole process so much easier. I had to visit the store several times because transferring my number became unexpectedly complicated, but Riley was incredibly patient, professional, and knowledgeable every single time.
He took the time to explain everything clearly, helped me find the right plan for my needs, and never made me feel rushed even when the situation became frustrating. After weeks of stress dealing with international phone service issues, I truly appreciated his calm attitude and kindness.
Thank you, Riley, for all your help and excellent customer service!”
“very professional customer service.Spoke with a sweet young lady names Savanah...she was honest and upfront. we got installed and everything went smooth. very impressed with quality of my service.”
“Have been to this Verizon store many times in many years. Always very gracious, knowledgeable, helpful, efficient customer service. Buying and putting on screen protectors, troubleshooting my iPhone issues, picking up & turning in old iPhones for upgrades. All great, thank you.”
“Had a great experience with Joey J. He helped us select a apple watch for our daughter that met our needs. Will be going back again when we need new phones Thanks again!”
“I received great service from this store, especially from Carlos H.
I ordered a phone last evening online to pick up at this store. They closed at 8pm & I arrived around 7:40pm. I know what it's like to work retail & still have customers in the store & possibly making employees work past closing time. Even though there was 3-4 customers still being helped or waiting, Carlos and the other guys still managed to multi-task and get everyone taken care of. I was having my number transfered but knew that I needed some info to do it and Carlos asked if I didn't mind coming back to do that. I knew I arrived late so I didn't mind at all. I was planning to go back anyway to purchase some accessories. But I truly believe that if I asked him to do it, he would have. He explained the important things I needed to know for the new phone, got it turned on and asked if I had questions. This took approx 5-10 min and I was done! Carlos gave good customer service, was humorous but still exemplified professionalism.”
“Manager Julie and Trey were very cool and they were happy to assist inspite of severe technical issue and during rush hours.. I appreciate their patience and they being totally cool.”
“Elijah was amazing To deal with he is very personable and knowledgeable and working with VERIZON he had The perfect amount of patience to deal with the customer service only Reason why there was not a five star was because it was based on the overall Verizon experience and Verizon needs better customer service as far as outside of their stores. I Have a new business line with VERIZON business and ever since I turned on the lines I’ve had nothing but issues trying to get lines for my employees dealing with all of the unnecessary protocols 25 year business owner”
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“Absolutely amazing service got us the best deals with the best prices absolutely recommend who we worked with at the Chandler Village, Connor and Assist Manager Shalaby. Amazing wonderful people.”