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“Recent experience, yesterday, VERY POSITIVE, 2 young women patiently helped me, were very informative and generous with their time. Absolutely NOT the same experience I have had in the PAST at this location. HAPPY these ladies at our local T Mobile!!!”
“There is a new salesman there, Jacob. If you need A+ service seek him as your service representative. He is courteous, knowledgeable and professional. It took us two days to purchase our new upgrades and spent time explaining everything to us so very patiently. We are both 80 and try to stay up to date on technology but we don’t grasp a lot as quickly as kids. He brought us up to speed on every feature. He is a treasure to this store.”
“CJ and Diego were absolutely incredible. They spent over two hours helping me, and the entire time they were patient, kind, and genuinely focused on making sure I was taken care of. They helped me get a great deal on my Apple Watch, charged both my phone and the watch, and took the time to walk me through exactly how to use everything.
What stood out most was how patient and genuine they were throughout the whole experience. They never made me feel rushed and truly took customer service to another level, which I’m not used to. Their attention, care, and professionalism honestly reminded me of the kind of 5-star service you experience in Japan.
I’m very grateful for all their help. CJ and Diego are beautiful people with great energy, and they made this such a positive experience. Highly recommend working with them.”
“Luis was spectacular and a truly informed techie with great skills and customer care. He solved my transition problems to my husband’s iPhone. He is a true keeper!!”
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“Jose, the manager, was outstanding when my daughter was in Urgeant need of a phone. He endured all the hoops and hurdles for us as I , the policy holder, was across country. Thank you so much, Jose!”