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“Samantha made my day stress free by restoring use of my phone. She is customer friendly and was able to restore my watch for use. I depend on this watch in the event that I fall. Also, she presents herself very well.”
“The gentleman was extremely well mannered, understood my particular needs, well versed on the competition, and most importantly, knew the AT&T services & products in detail.
My advice after 60 years in business is: do your best to keep this AT&T representative in your camp!
Jim Weaver (customer)”
“There is a new salesman there, Jacob. If you need A+ service seek him as your service representative. He is courteous, knowledgeable and professional. It took us two days to purchase our new upgrades and spent time explaining everything to us so very patiently. We are both 80 and try to stay up to date on technology but we don’t grasp a lot as quickly as kids. He brought us up to speed on every feature. He is a treasure to this store.”
“Vance at this location was the best!!! He upgraded my new iPhone and transferred everything within minutes!! He was so polite and knowledgeable. Will only be going here now because he was that good!”
“Dropped into my local Verizon store and as usual was met with friendly awesome customer service this morning it was Adam who quickly fixed my issue and never have a problem with this store”
“I previously received assistance switching over my service, and the experience was so smooth that I recently switched my father’s service as well. Thanks to Ethan, both processes were handled quickly and efficiently. He is extremely knowledgeable, professional, and genuinely seems to love what he does. We truly appreciate the excellent service!”
“I came in, to look to change our phone plan for a better cost plan, also remove my (deceased) husband name and number , to open an acct in my name, added internet plan to save money. The 55 plus plan works for me saving alot of $. Jeff along with Daisy store manager answered and helped me tremendously.”
“I've been using T-Mobile for over six years.
I recently came back to this shop to replace my cable internet on the 5G Gateway T-Mobile, which has the best prices. I then connected two more iPhones for my grandchildren, all at a better price than other companies.
I'd especially like to comment the work of two technicians, Kaylee and Diego, for their exceptional and unique customer service.
Both of them are very nice and trying to do all the best for the clients. Thank you so much!”
“I usually don’t leave reviews, but I had to mention that Juan as my in-person Verizon rep is young yet extremely mature, patient, and incredibly efficient. He handled my phone upgrade and iCloud backups quickly and smoothly. His team and the overall service were impeccable. I’ve never met phone carrier employees as efficient as these guys. This was the best experience I’ve ever had at any phone carrier services”
“Nate was a very helpful person. He put my screen protector on for me and answered all the questions I had about my replacement device. I hope to work with him in the future.”
“It was a pleasure doing business with Peyton! He was patient, professional, polite and knowledgeable. He helped me find the perfect phone and accessories and got it set up for me in under an hour. He also saved me $$. What I thought might be a long process was an enjoyable experience!”
“Great store, great staff. Helped us get the best deals. A little confusion about a difficult and unusual situation but again, once it was solved, got us the best deal! Thanks!”
“THIS ILLUSTRATES THAT AT&T IS A GOOD COMPANY. I HAVE THEM BEFORE AND REALLY HAD NO PROBLEMS. BUT THEY’RE VERY GREAT COMPANY BUT WHAT MAKES THEM OVER AND ABOVE IS PEOPLE LIKE MARCOS? I HAVE RETAIL EXPERIENCE AND WATCH HIM. HE’S A QUIET FACILITATOR AND REALLY ADMIRE HIM. I HOPE YOU ELEVATE HIM. IT SHOWS YOU WHAT ONE PERSON CAN DO FOR A WHOLE COMPANY.
This store in particularly should be your go to store and it’s because of the exceptional service and knowledge but most impressively because of Marcos and Daisy. They make an excellent team and know what they’re doing. Myfar best AT&T store that’s out there…..
MARCOS : he deserves a very special combination. He helped me set up an account. He was quietly going about his business and moving about the store. I’ve been helping multiple people, and I noticed that another AT&T store there’s nobody quite like him. I haven’t really had great luck, but my service has been down but he’s gonna help me get it fixed hands-on today and I think he deserves a compliment just for that to be put into his personnel file. He would be a great manager, just like Daisy.
The store is most comfortable and spacious with funnier places to sit down. I will give you more feedback because I have an interaction with Marcos today and I have confidence that he’s going to be able to help me and be more than fair with me. The rest of the details will follow, but I urge potential AT&T customers to go to this store. I repeat this store in particular and probably ask for Marcos or maybe Daisy if he’s not there they are outstanding. . THIS INITIAL REVIEW WAS WRITTEN APPROXIMATELY MARCH 18 AND ALSO THERE’S A GUY THAT I THINK HIS NAME WAS DALE. HE WAS PRETTY NICE TOO AND VERY HELPFUL. IT’S A GOOD STORE!
PLEASE PUT THIS IN HIS PERSONNEL FILE, IF YOU COULD, WERE SOMEBODY YOU MIGHT ACTUALLY READ IT BECAUSE HE WOULD BE GREAT MANAGEMENT MATERIAL IF HE STILL WANTS IT HE IS A VERY QUIET AND EFFICIENT WAY THAT I’VE SEEN SO FAR MORE TO FOLLOW MUCH MORE….
I am all about service oriented. And he has had confidence that he can fix this problem. I’ve had which just do it to circumstances I spend about two weeks working on it myself. I missed an appointment though it’s not all his fault.”
“Well last night my mom came all the way from Kingman to have her phone hooked up and by the time we got to consumer Cellular it was I had to be like 10 till 6 when they close and there was two gentlemen there that were so very helpful one gentleman there named z because his name was confusing and he said just call me very patient with my mother who is getting to that stage in life where she's confused and he said her and her husband's phone up was very graceful about it and they closed the doors and still allowed us to stay until they were finished with my mother being that she was from Kingman z was very patient with my mother explaining the phones and the cost and I was very appreciative of the fact that he handled it within the time I didn't feel like we were being rushed out and if he was an employer buying I would definitely give him a raise the back of gentlemen was quite kind and I would just like to thank you for taking care of my mother even though it was Saturday night and they were two young men that should have been out making their plans I would have been consumer Cellular for being that kind of business it'd be nice if they put a consumer cellular in Kingman but that's beside the point the store was in Scottsdale right off the 101 and I just love the couches in the stitching on the seats that were in there. I know? It was a beautiful clean store”
“I upgraded my phone today at the scotsdale promenade t mobile store. I worked with edith. Let me just say she was extremely helpful and answered every question.I had. Top notch.”
“I reached out to Gilbert on a Sunday to leave a message, I was amazed he answered the phone. He is very professional, and communicates very well. I was set up within minutes and picked up my phone a few days later. He explained (in person) how to use the phone and what to expect. The phone worked very well. His customer service is spot on! I highly recommend PHI for anyone here in the valley.”
“This location has the most pleasant employees. Very easy self checkout. There is always a helpful employee nearby. It is clean and organized We visit at least twice a week”
11AM - 5PM
2910 Hayden Rd Ste 4, Scottsdale
Mobile Phones
“Luna Lopez went out of her way to assist me at the Hayden location!! I greatly appreciate it. I’ve been stressed out all day about my bill and together we figured it out! Give her a raise please!! It’s people like her that keeps customers returning!! Thank you so much Luna!!”
“Christopher helped my daughter and me out more than I can explain.
I have been having trouble with my iPhone 14 for months.
Alvin also was extremely helpful by applying my protective screen and case for my new number!
I am getting a new number!!”
“I had the pleasure of having a fantastic customer service experience at his T-Mobile location. I worked with Avery. Avery had all the answers and worked quickly to resolve what I came in needing. She also went above and beyond, educating me on things I didn’t know I was missing. Her partner Kaylee was great too. I’ll be back!”
“We transferred from Verizon to Cox mobile and there was a mistake made during the transfer of carriers, and my phone and my spouse‘s phone got switched during the transfer so her phone number was on my phone and my phone number was on her phone and we have two different phones… Audra the manager at the Frank Lloyd Wright location was amazing and even though she couldn’t address the issue because it was after hours in the East Coast, where her manager was it was addressed by the next business day and we are pleased! Her attention to detail was impressive and her customer service is top-notch! Thanks again, Audra!
Shout out to Avrum also, who was on top of things and called us today before end of business to make sure all was good to go! Great experience after what was a temporary “nightmare” for us!
Malia and Kirsten”
“I purchased an Apple 3 watch for my Grandson and added it to my plan. My sales associate was MATTIE. Mattie did a great job explaining the features and benefits of the watch and the financial impact to my Verizon plan. Great service from a great team at a great company.”
“I wanted to recognize Jade for her stellar customer service.
From the moment she started helping me, Jade was attentive, knowledgeable, and genuinely invested in resolving my issue. Even when her coworkers became busy assisting other customers, she stepped in immediately to make sure my repair stayed on track and that I received my computer back within the timeframe she had promised.
She took the time to walk me through the issues I was experiencing, helped me identify what was taking up storage on my laptop, and showed me practical ways to free up space and improve its performance. I never felt rushed, and she made sure all of my questions were answered.
Jade is an excellent supervisor who clearly leads by example. Her professionalism, initiative, and commitment to customer service made what could have been a stressful situation a very positive experience. Thank you, Jade, for all of your help!”
“I walked in about two weeks ago to upgrade my iPhone 13 to an iPhone 17. Jhonny was very attentive, friendly, and informative throughout the upgrade process and it made the shopping experience so much cooler because it seems good customer service is becoming harder to come by these days. Trade-in went smoothly and I'm overall very happy with everything.”
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“Kelly was very PROFESSIONAL, Courteous, and VERY KNOWLEDGEABLE regarding my Verizon internet service & new phone setup! A PLEASURABLE & WORTHWHILE EXPERIENCE with Kelly!”