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“I had a major situation and the guys at att. Chris at the store and Daniel the manager was able to help me work out the problem with understanding and swift response. I would totally recommend looking into att for my phone issues”
“Alexis was wonderful. I needed a lot of help with new phone. Technical and basic. She did it all easily and efficiently. Very pleasant atmosphere as well. Highly recommend.”
“They repaired my samsung cell phone screen and front facing camera. They were able to help right when I walked in. They were so helpful and answered all my questions. I'll go back there if I have any other issues!”
“I was assisted by Daron today and he was very helpful and knowledgeable about my phone and made sure that I understood how to use it before I left. He was pleasant and inviting when I walked into the store.”
“I was dealing with a super annoying home internet problem that was going nowhere dealing with customer service on the phone, So I called the store directly and Mattie, the manager, Came to my house personally and fixed it pretty much instantaneously highly recommend going through the store for all your cell and home Internet needs!”
“Roberto and savanna were great they were able to connect my watch! And provided me with the best deal on a new iPhone 16! I will be coming back here very soon when I need a new device AMEN ?”
“Daniel fixed all the issues with Air. He's great to work with. He's trustworthy. He and his manager. Mike, care for my service. They met my expectations without exception. ATT needs to fix some of their processes to make these gentleman's jobs easier.”
“Probably the best small business in the city. Three times I've had a damaged screen on an iPhone or iPad, and three times they've replaced it in less time than my drive home - and for a lot less than the manufacturer would charge. These guys are the best! Highly recommended.”
“Michael was absolutely amazing and a wonderful help in this store and location. they like to educate you on the different plans and promotions to help you save which I appreciated. and they weren't pushy and really kind. If I lived local, I would totally make this my home T-Mobile store. thank you Michael!”
“I went to the T-Mobile store on Indian Bend to have a SIM card installed on my IPad. I was having trouble installing it. Eathan was really enthusiastic about helping me. Within two minutes, I had cellular service. He even put my cover on. I also met Rafael and Nick. They were very friendly.
What I liked about this store is that it is staffed with industrious person who are sincerely interested in helping the customer. Although this was a simple process, I feel confident these TMobile employees would help solve any complicated issues a customer might have.”
“This location has the most pleasant employees. Very easy self checkout. There is always a helpful employee nearby. It is clean and organized We visit at least twice a week”
“When I had a problem with my bill, Vincent provided excellent customer service and patience with my frustration. He explained my bill accurately and thoroughly and went above and beyond to correct the issues with my bill. I highly recommend Vincent when purchasing any new technology or Verizon services! He is very professional and knowledgeable! Thank you for your patience and great customer service!”
“It’s not often you give somebody a hug for helping you at a store, my less a store for a wireless service provider. Salvador, from this Verizon location, deserves the biggest hug ever for helping me. He went way over above to make sure I had what I needed even staying hours past closing time to do it. I needed a new line for a business. I was opening the following day and he made sure I had it. I’m so thankful and will always go back to the store for future needs.”
“You can hate all of the phone providers for their lackluster service, but in this particular location, both the manager and the person who assisted me showed what exceptional customer service was all about. I could not be happier with this visit and I would absolutely recommend that if you were in Scottsdale and you need a cell phone that this location is the best option.”
“I usually brace myself for less-than-stellar service, but not this time. I went to Target on my lunch break to purchase a wired headphone and was having a hard time finding it. I asked for help and patiently waited for assistance. KIMBERLY showed up and exceeded my expectations. Despite knowing I was in a hurry, she was incredibly patient and diligently searched the store for the wired headphone that was listed as in stock. She was phenomenal. Target is incredibly fortunate to have Kimberly on their team. Thank you, KIMBERLY!”
10AM - 7PM
2910 Hayden Rd Ste 4, Scottsdale
Mobile Phones
“Ana I’m beyond grateful to you and to your amazing work, your patience I admire the most. This company is lucky to have such an awesome person, one more time I want to say thank you for all your hard work.”
“This is a super store with food, liquor clothes and other items. I was looking for a new small skillet for making my egg whites. I saw a few but they were large in size. I also went into the electronics area poking around with the tech stuff. This Target had so much more merchandise than the one I typically visit. I could've spent more time there but had to move on.Shared parking lot and WiFi.”
“I have been a customer of T-Mobile for 15 plus years, I travel the country on a weekly basis for work. I have very seldom had any issues, but when I do I go to one person exclusively.
( Vince List ) . He is without a doubt one of the top employees at T-Mobile. His patience, helpfulness and attitude are way above par and he is a joy to deal with. Kudos to you Vince .
Mike ( NBC Sports )”
“⭐⭐⭐⭐ out of 5 so far
Lonnng KUDOS ALERT ?
I recently visited the T-Mobile store at Fashion Square Mall to switch my business phone line starting from AT&T, to CRICKET WITELESS, and now T-MOBILE. I had the pleasure of working with Colton R. (Mobile Expert) and Brandon T. (Retail Store Manager). Despite a few hiccups along the way, both gentlemen provided excellent customer service, showing patience, professionalism, and genuine empathy throughout the process.
Initially, my adopted mother worked with Colton, who mistakenly thought he couldn’t accommodate what we were trying to do—until he realized she had already spoken with T-Mobile’s customer service and confirmed that adding my line was possibl to her particular account. Once that was cleared up, we moved forward, but there were some activation issues with my phone. My adopted mother’s blood sugar was dropping at the time, plus she had to be dropped off at the museum to meet with a friend of hers, across town in Phoenix, making things even more challenging. That’s when Brandon stepped in to assist, troubleshooting the issue and trying multiple SIM cards. He informed me that it might take about 2 hours to activate, but they would continue working to resolve it.
As a private chauffeur running a small but growing luxury transportation business, having my phone down, especially during Barrett-Jackson weekend and with the Waste Management Open approaching, was a major challenge. I had to put the phone issue on hold, take my adopted mother / client to the Phoenix museum without a working phone and then return to the store later to try again. Talk about going back in time before cell phones. It was actually an interesting experience “Going Back In Time” without that technology to assist with navigation & calling back my client to let them know I arrived. Landmarks are still 1 of the Best form of navigation system…Haha! Now back to the T-Mobile store again. Even though Colton and Brandon were very apologetic and empathetic, they still couldn’t pinpoint the problem that evening.
The next morning, I visited another T-Mobile store on Priest and Elliot in Tempe, where Chris L. discovered the root issue—a serial number problem tied to my late mother’s account, which had not been closed out properly. This resulted in a balance remaining on the account, which was preventing my phone from activating. While this was frustrating, I truly appreciate Brandon and Colton for their efforts and their excellent customer service.
Despite the setbacks, their professionalism and willingness to help stood out. If T-Mobile could offer some form of resolution for the loss of business and downtime, I’d be happy to continue working with them. I don’t expect anything extra for nothing—I just want to acknowledge the great service from Brandon and Colton and hopefully turn this experience into a positive. Looking forward to seeing where this business relationship can go!”
“I've been coming to this location for over 11 years. Without fail, their customer service and support have always been on point. They always help me with my plan and equipment when the time arises to renew or update something - and are super patient with me.
I just spent 3 hours there today, got my plan revised, new phone and everything successfully transferred. If I was tech savvy, I probably could have saved them, and myself, loads of time. However, that is not my jam and truly not fair to the equipment that I mangle.
Each time I've been here, the staff makes a very overwhelming process for me super easy. Can't thank y'all enough!! Plus, you save me money every time. XO”
“I came in 3 minutes before they were about to close. Micheal Vega was amazing. He stayed late and was very calm and didn’t rush a thing. Took the time to answer all of my questions. Definitely recommend him, seems to have amazing skills.”
“First time having to come to the apple store. Had an appointment and had to wait a few minutes but not long. We had a great first time experience. Kahari assisted us with our apple issue. Had us up and going within an hour of our arrival. Great customer service while multitasking and answered all our questions. He made sure our phone was working properly before leaving the store. Thank you Kahari for the great experience. ?”
“It was my first time to this location and I received some of the best customer service by Joshua. He was extremely helpful, friendly & professional. Thanks Joshua !”
“Brad and Stephanie were so wonderful! They provided the best customer service ever. Thorough and helpful and took the time to walk through our options! Thank you ?”
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“Just had the most amazing service at the Verizon Store in the Summit Plaza by a gal named SUNNY. Sunny went above and beyond anything I expected and helped solve my issue seamlessly. She also made me aware of some additional services that saved me money! I sat back and watched her work solving 3 people’s problems almost simultaneously. Pleasant, efficient, and just unbelievable! Go to the Verizon Store at the Summit and talk to Sunny…..she will not disappoint!”