6710 W Belmont Ave, Glendale AZ 85303
“Very knowledgeable staff, and they have a HUGE assortment of all kinds of nuts and bolts. Anytime I need fasteners I go there. Don't expect warm and fuzzy, but they know their stuff.”
7150 North 51st Avenue, Glendale AZ 85301
“it's refreshing to walk into a store and actually be greeted and find employees who are actually helpful. i think you guys did something right by not becoming another big box store”
4925 West Bell Road C8, Glendale AZ 85308
“Really great staff, and clean store front. I enjoy going in from time to time to browse the selections they have. I enjoy shopping at all locations in general. Keep up the great work. I'll definitely be coming back to keep shopping.”
6705 W Frier Dr, Glendale AZ 85303
“We were greeted at the door coming in explain our situation and take care of right away and I’ve been coming there for six years for all my plumbing needs screen needs bolts and nuts and you name it and advice on best weed killer. Great customer service and great employees. Everybody really friendly no question is d****”
20165 N 67th Ave, Glendale AZ 85308
“My service in this store from the lady in the front cashier down to the 3 guys in the key dept., were very professional, nice, & along with being knowledgeable about what I needed. This is my store & will be back!!!!”
5449 N 51st Ave #104, Glendale AZ 85301
“These guys are amazing and so friendly this is my first time in the store, but would recommend it to anyone. They have great deals and customer service is top-notch.”
6741 N 57th Ave, Glendale AZ 85301
“I’m taking a walk in downtown Glendale, and I happened to walk in and as compact as it is seems to feel like a NAPA auto parts store, but in truth it’s a “Tools-R-US” Jose was one of the individuals, but definitely not limited to the rest of the staff, that made it evident how attentive the need of every qualm or question handled, and I’d definitely come back for more than a few items to add to my repertoire.”
6019 N 53rd Dr, Glendale AZ 85301
“My buddy works here for his mom so I'm partial to him of course. Great place to get tools & especially floats. He's got a new line that 's great quality & at a great price. better than I've found anywhere else. Ask for Jon & he'll take care of ya!”
5809 West Northern Avenue, Glendale AZ 85301
“I just bought a new stove, and I can’t say enough good things about the experience. Camila Salazar and James were both incredibly helpful from start to finish. They even worked with me on the price, which I truly appreciated. Camila, especially, has earned my business. I used to shop at Home Depot, but because of the outstanding service she provided, I’ll be coming back to Lowe’s instead. She has such a happy, bubbly personality that made the whole experience enjoyable. Shopping for a major appliance can sometimes feel like a chore, but she made it fun, easy, and stress-free. The best part was seeing how happy my mom was. She was really in need of a new stove, and thanks to Camila and James, we were able to make it happen. Their kindness, patience, and willingness to help made a stressful purchase into a great experience. Thank you both for going above and beyond!”
4498 W Peoria Ave, Glendale AZ 85302
“Need a new screen, the wonderful lady who helped us was so kind, so friendly and very knowledgable about the whole process. She is the best! Thank you for all you help and getting our new screen!”
5902 W Peoria Ave, Glendale AZ 85302
“The first employee I encountered was not very helpful. Not due to efforts just due to lack of knowledge. But the second employee, I believe her name was Jada. It was amazing did exactly what I needed.And got me what I needed in a very timely manner, and thank you for that”
6880 W Bell Rd, Glendale AZ 85308
“Reggie and Sean are the best. We came in for flooring and they gave us amazing customer service. They were both very patient with us and helped us the entire way.”
5809 W Northern Ave, Glendale AZ 85301
“Outstanding Service and Truly Proactive Customer Care I recently purchased two toilets and installation services through Lowe's. One installation was completed successfully, but the second project became complicated when it was discovered that the toilet required a 10-inch rough-in rather than the 12-inch model that had been purchased. The plumbing contractor removed the incorrect toilet and returned it to Lowe's, which resulted in a refund for the toilet itself. However, there was understandable confusion regarding the installation charge that was no longer needed. Here's what impressed me: before I even had to follow up, a Lowe's associate contacted me. She reviewed the entire order history, clarified what had happened, confirmed that the installation refund was being addressed, and made sure there was no confusion regarding my replacement purchase and upcoming installation. As someone with a busy schedule, this level of proactive customer service was priceless. Most companies wait for customers to call back repeatedly. Lowe's did the opposite. They reached out first, took ownership of the situation, and ensured everything was handled correctly. I especially want to recognize the associate who called me. She was knowledgeable, professional, patient, and genuinely invested in making sure I had a positive experience. If Lowe's can identify her based on my order history, she deserves recognition for an outstanding job. More importantly, I want to recognize Lowe's as an organization for empowering employees to provide this type of service. Large home improvement projects can involve multiple vendors, contractors, deliveries, returns, and refunds. The fact that Lowe's took the initiative to contact me and verify all the details demonstrates a level of accountability that is becoming increasingly rare. If I were shopping for a home improvement retailer and came across a review like this, it would absolutely influence my decision. Products can be purchased anywhere. What earns customer loyalty is knowing that when something becomes complicated, a company will step up, take ownership, and make it right. Lowe's earned my trust through this experience, and I greatly appreciate both the employee who helped me and the organization's commitment to customer care.”
6880 W Bell Rd, Glendale AZ 85308
“Well I went into the store looking for a small amount of white PVC pipe. They did not have it but not only they go through the links just to make sure they didn't have it but they also found me another product (black 3" pvc) that will work just as good. See you right now I'm building a custom speaker box and thanks to the gentleman at the store for helping me find well I didn't know that I needed LOL I am able to finish it tonight. Thank you Home Depot thank you for the employees and staff that you guys have there's a reason why I've been going to you guys for over 30 years and I will continue to go and see your company till the day I die. You guys are awesome!!!!”
5902 West Peoria Avenue, Glendale AZ 85302
“The associate was friendly and helpful and made sure we knew how to start and run the trencher we rented. The equipment was in good shape and took care of the job we needed in short order.”
5809 W Northern Ave, Glendale AZ 85301
“3.28.25 @7pm The lady at the front desk was very friendly and helpful. Then we ran into Steven and helped load the concrete to our flatbed. Guys at the register were so polite. We paid and went to our vehicle and ran into Steven, again. He helped us load the concrete in our vehicle and was such a professional and friendly. Definitely one of the best experiences I've had here.”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Read the postAce Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Read the postAce Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
Read the postIn the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%. The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.
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