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“Pamela was kind as well as professional. She helped me make the transactions I needed to make, explaining the process so that I was aware of what I was doing. She showed empathy as my family is going through difficult times. I appreciated being transferred to my local branch where I could get the help I needed from the original outsourced rep who said I could not make the transaction I wanted to. Thankfully, she transferred me to Pamela where a phone call to DFCU should have taken me at first.”
“I am always treated with respect and smiling faces always, whenever there's a problem with y acount they take the tie to listen and always help fix the problem.”
“Wow what amazing and fast service called around found best rates here got lucky to work with Natalia she was very professional and courteous she was able to help me get an even better rate by opening an account had me and the seller in and out in no time what amazing A++ service! Helped make my dream car a reality!”
“Anthony Sotelo has been extremely successful in answering all of my questions and above all been sincere in asking me if I understood what we just accomplished! This was not an easy predicament but he handled it with ease and clarity! Personally I trust him completely to answer and handle my financial issues confident he knows and cares!!! Sincerely, Elizabeth H. Smith”
“Alan, Ameliya and laisha make the Monroe branch the BEST OneAZ credit Union has. They are always smiling and helpful. They keep me coming back and are always a joy, THANK YOU”
“I opened an account today and I was helped by Heather, she was incredibly knowledgeable and helpful!! I am thrilled with my new bank and the staff is very welcoming. Please give Heather a promotion she's the best!”
“I have always received exceptional service and care at this Copperstate location! Many great employees there, Jeremy was one of the first to help us and always made us feel welcomed, even knowing me by my name when I came in. Harmony Scheirmann is new at this location and she is so personable and has great conversations when we come in. Very friendly and kind, she gets 5 stars from me!”
“Relationship Specialist Belen on 44 St
Outstanding, Personable, Professional, Adroit and very Courteous towards Elders in the community. Thank you Belen :)”
9AM - 4PM
4645 N 32nd St STE 100, Phoenix
Credit Unions
“I recently needed to obtain past copies of my statements, and Lewis was incredibly kind, compassionate, and supportive throughout the process. His attentiveness and willingness to assist made a stressful situation feel much more manageable. Lewis truly went above and beyond—his exceptional customer service made a lasting impact on me. He is stellar!”
2 - 5PM 8:30AM - 1PM
1600 E Northern Ave, Phoenix
Credit Unions
“Signing up with Sierra Pacific Federal Credit Union was a great experience. They are one of a few places that offer a free monthly checking account. Their customer service is amazing...absolutely 5 star. I am referring them to others.”
“My grandma and grandpa went to this location and Erika patiently and kindly helped them through signing and organizing notarization paperwork for over three hours. My wife and I are very thankful for their help and so are our grandparents.”
“Laurie at the East Bell location stands out in her helpfulness and kindness. Her warm smile and genuine willingness to assist brighten each visit. It’s a pleasure to be greeted by someone so exceptional!”
“I want to thank Evelyn for helping me out, she was very nice girl. Very professional. I am happy with the service I was offered. Thank you. I would definitely recommend you to my family and friends. Very nice people.”
“Seriously one of the best banks/unions in the state. Everyone that works here are the best. They are always so nice and welcoming and help me all the time with my business. Just such a great staff at this branch!”
“We have been happily banking at the Happy Valley branch for many years. We are consistently impressed with the personal attention and customer appreciation that we feel from Joceline (manager) and her team. Everyone we’ve worked with at this branch has taken the time to learn our names and recognizes us when we stop in. This team has taken a very personal approach to banking, which is not the norm today. Joceline often reminds us to reach out to her should we need something, and makes herself available (even if just to say hi) when we are at the branch . We recently moved closer to another location, but we will drive the extra few miles to continue our relationship with the team at this location. They are stellar!”
“I was very pleased with the process, form my first phone call through the completion of the process. Everything was aking the time over the Labor day weekend and I was still able to have my loan completed the day after the holyday.”
“Any issues that I have encountered have been met with Enthusiasm, knowledge and professionalism. The only financial institution I have dealt with since 2016. Each employee that has dealt with me at the Ahwatukee branch always makes me feel that I am important.
What more can one ask.”
“This was the first bank I went to with my mom to open my own bank account when I was a little kid and I had my account open with desert financial for 32 years. They are very nice and friendly and professional and They don't try to tack on extra weird fees. I also really like their low interest rates when it comes to a home loan or car loan..I notice they can be 1 or 2 % lower then other banks when it comes to car loans, home loan, business loans etc. Desert financial I always do business with.”
“The customer service is fantastic - I was greeted immediately once I walked in. My needs were listened to and serviced adequately and next steps were communicated to help me reach my goals. Thank you, Yeni!”
“I’m truly blown away by the outstanding service I received from the senior loan officer at my credit union. Despite my loan application being submitted late Friday afternoon, they promptly reviewed it, personally reached out to notify me of missing documentation, and ensured everything was in place to fund the loan before closing. Their dedication, efficiency, and commitment to superior customer service exceeded all expectations. This is just one of many reasons why I love my credit union!”
“I changed my banking to Desert Financial because two of my professional associations and my previous employer all recently became affiliated this credit union (CU). I was completely pleased with the benefits of joining this CU and the service provided.”
“I was seen by Rosa today, from the beginning she made me feel so comfortable. She was very polite and professional. Her awesome customer service skills made my day. I left happy with the service she did provide me with. Thank you Rosa I’m glad awesome people like you still exist”
“it was a really great experience for me opening my first bank account, all my questions were answered, everyone was really friendly and i got done fast with everything i needed to know 10/10 would definitely come back in the future!”
“I come to this branch every week. I usually interact with the same employees most weeks. This branch is very clean, quick, and friendly. Thanks for the great service!”
“Technically I don't have an account at this bank but husband #2 does and since I have to ask him for money he uses the ATM and it always gives him money (but not me ?) and that's 4 stars in my opinion lol”
“Just went to the 35th ave location for a banking transaction and the cashier ( Jordan) was absolutely the friendliest gentleman I have dealt with in a customer service environment in a very long time. He had the best attitude and customer service that I can remember in a long time. Its a joy to find people like Jordan that really enjoy their job and do it with the utmost care and professionalism. Global should be very proud of the Employees at this Branch location.”
7:30AM - 4:30PM
9321 W Thomas Rd Ste 125, Phoenix
Credit Unions
“Never imagined getting so much profits within a short period of time, it happened surprisingly I got this huge amount for me and super happy and excited for this win, it’s a great start for me in line if traded, you been a genius Mrs Caroline Jones you finally put a smile on my face, despite telling you my problems you didn’t take advantage of me, thanks a lot Mrs Caroline Jones”
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“OneAZ Credit Union has really changed the game when it comes to banking needs! I applied for their credit card and this was the most painless process I’ve encountered in applying. The online portion of the application was easy to fill in and understand, and afterward, I spoke with a virtual banker who guided me through the last steps of the process. He was friendly and informative, and I left the conversation feeling confident that I’d selected the right options for my needs based on his guidance and product knowledge. Shoutout to Eli — thank you for your help!
I highly recommend OneAZ if you’re looking for a financial institution that treats you like a friend instead of a number.”