The Home Depot at Thomas Road in Phoenix offers a wide variety of tools, appliances, outdoor furniture, building materials, and gardening supplies for home improvement projects. The store is described as one of the busiest in the area. Reviews note that the workers are decent, want to help, and show good customer service, with employees and management described as nice. Specific staff members have been praised for providing fantastic, quick assistance and taking time to help customers find products. However, the store is frequently reported as being a mess, disorganized, and understaffed. This leads to issues where needed help, such as cutting wood in the lumber department, is often unavailable because the saws are broken or no one is there to operate them. Customer service has also been called horrible, and the store does not stock many appliances. Stock can be inconsistent compared to other locations, which can be frustrating for customers. There is an indication that new management may be leading to positive changes. Prices are generally considered fair for the items purchased.
Sometimes they don't have what I need but overall a good place for tools etc .
March 2025
Great plant selection! We visited in the beginning of the spring planting season and we were blown away by the variety of vegetable and herb plants in the outdoor section. There was also a great variety of indoor plants inside. The bathrooms were a little dirty and required a code to access, but standard fare for a public... read full comment
March 2025
Self pay line is a mess. Crazy they can’t check out people or get something more efficient. No help finding things…now long checkout lines with some self checkouts closed!
