Verizon Authorized Retailer in Prescott, AZ, Victra, strives to create the best possible experience for its customers. The knowledgeable and dedicated store consultants and managers offer a full range of wireless devices, including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Their mission is to connect technology to life in the most trustworthy, fun, and profitable way. Customers have had positive experiences with the store's sales representatives. Chris, a knowledgeable sales person, quickly solved a customer's problem and recommended an upgrade to their service. Zachary was also helpful and fast in resolving a customer's issue with their iPhone. However, another customer had a negative experience with a promise that their husband's old phone would still work, which led to a frustrating situation. Madison Rose, an employee at the Prescott store, has been praised for her willingness to help and her extensive knowledge of Verizon and Apple products. She takes her time with customers and ensures everything is done correctly before they leave. Another customer had a great experience with Sean, who worked diligently to find every discount available when the customer upgraded their service and phone, resulting in a free iPhone and a lower monthly payment.
Both Sam and Kaylee were extremely patient, even though I had a difficult and complicated situation. I felt very comfortable in the store. I would definitely recommend to a friend.
June 2026
William was awesome and helped us with our iPad set up and was very helpful!!!
June 2026
Was a great experience and very helpful plus hooked me up.
