Verizon Authorized Retailer in Prescott, AZ, Victra, strives to create the best possible experience for its customers. The knowledgeable and dedicated store consultants and managers offer a full range of wireless devices, including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Their mission is to connect technology to life in the most trustworthy, fun, and profitable way. Customers have had positive experiences with the store's sales representatives. Chris, a knowledgeable sales person, quickly solved a customer's problem and recommended an upgrade to their service. Zachary was also helpful and fast in resolving a customer's issue with their iPhone. However, another customer had a negative experience with a promise that their husband's old phone would still work, which led to a frustrating situation. Madison Rose, an employee at the Prescott store, has been praised for her willingness to help and her extensive knowledge of Verizon and Apple products. She takes her time with customers and ensures everything is done correctly before they leave. Another customer had a great experience with Sean, who worked diligently to find every discount available when the customer upgraded their service and phone, resulting in a free iPhone and a lower monthly payment.
Kevin worked with us through the entire purchase process , set up & transfer of data from one phone to another. Everything was ready to use when we left the store.
October 2025
Damon was very helpful and cheery! He got us in and out with great customer service! Very satisfied
August 2025
Zachary was super helpful and fast! I was not getting notifications and he was able to look over my iPhone and get it working again.
