Consumer Cellular in Surprise, AZ, is a welcoming cell phone store that has been serving customers since 1995. Known for its no-contract plans starting at just $20, it offers a variety of phones from top brands like Apple, Samsung, and Motorola. The store's knowledgeable staff, including standout employees like Anthony and Mike, provide exceptional customer service, ensuring that clients receive personal attention and support. Customers appreciate the friendly atmosphere, where they can comfortably wait with snacks and drinks while getting assistance. Anthony has received particular praise for his kindness, professionalism, and ability to explain the process of setting up devices and choosing plans clearly. Many reviews highlight the smooth and stress-free experiences customers have had while switching plans or upgrading their devices. However, some visitors suggest adding music to enhance the store's ambiance during waiting times. Overall, Consumer Cellular is recognized for its dedication to customer care, making it a great choice for anyone seeking reliable phone service and support in Surprise.
Mike really knows his services. He looked at our account and two phones. He helped us with several issues.
August 2025
Very, very, very short, wait time and extremely kind courteous and professional service couldn’t ask for better
July 2025
The place is nice and new its also nice to have a location seniors can go to get assistance with their devices. My feedback would be that the store is so quiet that some music is definitely needed while you're waiting on a new device activation.
