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“Very friendly and prompt service! I needed an A/C hose repaired and a blinker electrical issue fixed and they had me in and out in 2 days. They also let me know my brakes needed replacing soon (I hadn't checked in a while haha), and they were able to get that done at the same time. There's a shuttle service as well so you don't have to finagle rides from friends or family.
I am going to frequent them in the future for my auto needs. Their parking lot is a little small, but the people there have big hearts and great service.”
“Great Experience at Penske – Avondale, AZ
I had a great experience with Penske at 12100 W Van Buren St, Avondale, AZ 85323. The staff was professional, knowledgeable, and easy to work with from start to finish. The truck was clean, well-maintained, and ready on time, which made everything run smoothly.
They were efficient with the check-in and return process and took the time to answer questions without rushing. Overall, this location is reliable, organized, and customer-focused. I’d definitely recommend this Penske location to anyone needing a dependable truck rental or fleet support.”
“Got a car in Tucson which was not what we had reserved that had extremely worn tires and had a blowout, location in Phoenix made it right with the model we needed.”
“I had the worst experience picking up my truck at a different location, and this was the location I was set to drop off and our experience was great. The man helping us was really nice and made it super easy and the whole transaction took less than 10 minutes. I was really grateful for this to go so smoothly after the horrible experience at the other location.”
“The best service, my truck was ready and the rental experience was perfect. The manager was training a new employee and was helpful and very pleasant the entire time. Best experience after the worst experience ever at the other self storage place in Avondale renting a truck last year. Pick this place for your rental needs you will be pleased!”
“I truly appreciate this location. Initially, it wasn't our first choice because we were planning to pick up a 15' truck from a storage center closer to our kids' school. Fortunately, I received a call from a friendly representative just in time to schedule our pickup here. From the moment we walked in, the gentleman was very helpful and explained our rental contract clearly. We rented the truck for 24 hours, but our move took a little longer than expected. We picked up the truck on Friday around 2 p.m. and returned it the following Sunday, shortly after 2 p.m. My husband was worried about being charged for an extra day, but the staff closed the account the next business day with no additional charges. Everything went smoothly, and this was the best service we've ever had with U-Haul. In the past, when renting for our resale business, our experiences weren't as positive. I appreciate the gentleman who assisted us—I didn't catch his name, but thank you so much for your kind service. We're definitely planning to return in the future.”
“The attention and care we were given were top shelf. The truck, office and grounds were all clean and well kept. I can't think of anything that can be improved upon because was well kept and appointed. Thank you.”
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“Location matters. This truck rental was in the right place for me.
Once there, the service and hospitality were excellent. Motivated team. Quick; thorough.”