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“So I went in to buy a phone today, Mary made it an easy transaction and explained everything's that would take place in detail. But the reason I give 4 stars is mainly for Miguel and the acting manager at the time. A customer they were trying to help cursed them out with every word. That customer was slamming stuff on the counter and both tmobile reps kept their professionalism as he had his toddler tantrum due to the price of a phone. As an employed person myself, I would expect never to have to deal with some one constantly speaking to me like that. I had to hold my tongue. I wanted to tell the reps "DO NOT HELP HIM! HOW ARE U ASKING FOR HELP BY CURSING AND YELLING?" I don't like that the manager requires their employees to endure this type of behavior. As soon as that customer called them out their names, he should've been asked to leave. That protocol should really be a topic in your next meeting.”
“Daughter had a problem with her phone, we wnt into this store and Michelle helped us. She was AMAZING! So knowledgable and had us in and out and my daughters phone fixed in no time!”
“Great service and customer care. Maraya and Angelina were the best. Very skilled in all cellular device aspects. I was there getting a new phone and saw them deal with a variety of customers and they handled each one seamlessly. 10/10”
“Ailany & Gaby provided great Customer Service to me and my family, we came in to inquire about new phones and we left with 6 new lines I highly recommend this store if you’re looking for high-quality Service this is definitely the store to go too!!! Very patient and kind.
Thank you for your great customer. Service we will definitely be back.”
“Went this past Saturday around noon. The guy went above and beyond. By far my easiest and best experience with t mobile. Highly recommend him and this location. Happy customer! Thank you! A++”
“Chris was outstanding. Great work ethic. Superlative customer service..a great credit to store and industry. 99th Ave and bell is my new favorite Verizon store!!!”
“The help from Jorge was beyond great. He was very helpful and respectful. Being in our upper age he was willing to go above and beyond what was expected. Thank you for your help and kindness., It was greatly appreciated.”
7:30AM - 8:30PM
10249 W Grand Ave, Sun City
Internet Service Providers
“After a terrible experience at another Verizon location, I came to this location needing questions answered and help.
Davonte - I think that was his name - helped me right away and went above and beyond to help me return my phone!
I couldn’t have been happier! Thank you so much- this is my location of choice! Everyone is so nice and willing to help!”
“Marco was the phone expert that helped me. He was very informative, explained things in detail, and did an outstanding job. I would recommend him to everyone. Thank you Marco”
“Any provider can provide good internet service, but what make Wyyerd different is amazing customer service. I've never had to wait more than a minute, if that. When you call, you only have two options, not a nested menu of options that take time to work through. Option 1 is help if the service is down or you're having problems and option 2 is all other issues. Then a very short notice that the call is recorded.When you talk to a person, they're always friendly and helpful. I recommend Wyyerd to anyone looking to purchase or change internet providers.”
“Yetzamy L and Bryan M are absolutely fantastic! If you have to come here, definitely recommend asking for them to help you. They did everything I asked and more, I appreciate their help so much and their kind hospitality. Great workers!”
“Very great customer service, staff went above and beyond to help me out and make sure I left with all my questions answered. Will definitely be coming back as a happy customer to this location”
“My husband and I went in with no explanations. And we're so happy with the customer service yazmine gave us. She was very helpful and made our in-store experience amazing. Thank you yazmine for the help.”
“I highly recommend. Be sure to schedule a head of time with Trey. He is professional and will be upfront with how things work and the bill. Great customer service.”
“I usually make my monthly payment in store. A young lady named Jessica helped me out . She was amazing so helpful with exelent customer service I was so happy. she met my every need. I give her 10 star review :)”
“Outstanding service! Elizabeth was very helpful and had the patience of a saint! I highly recommend using this store. Best one I’ve used since I got my first phone. Thank you Elizabeth for sharing all your knowledge!!”
“Excellent customer service! Friendly staff!!! I was welcomed in with a smile. I couldn't help but smile too. It was over 100 degrees in Phoenix that day. I was hot and sweating from running errands. But still, I found myself smiling. Thank you, ladies! You're the best.”
“I had a fantastic experience at T-Mobile thanks to Juan and the rest of the team. As soon as I walked in, I was warmly greeted by all the employees, which made for a great first impression. They immediately asked how they could assist me, and Juan helped me activate a new line with my existing phone. The process was smooth, efficient, and thoroughly explained. The whole visit took about 20 minutes, and I left feeling confident about my service. I’ll definitely be returning for all my future T-Mobile needs. Highly recommend!”
“So drop by T-Mobile store on West Phoenix Thomas location second visit there and all nice store nice and clean. They take care of you as you walk in the door specific person. I he’s the store manager how are Luis He’s awesome. I definitely recommend him and that store to everybody they’re awesome and friendly knowing me, I will give them 13 stars.”
“This is one of only 3 or 4 corporate stores in the whole valley, All the other t mobile stores are kiosks/ Franchise stores. I always go out of my way to come to the store for the last 20 years Because of the professionalism of the employees which is way above what the kiosk stores can offer.”
“Andrea at Metro by T-Mobile provides exceptional service with a friendly demeanor. Her product knowledge is impressive, ensuring customers find the perfect plan or device for their needs. She's attentive, patient, and always goes the extra mile to assist customers. Andrea's dedication to customer satisfaction makes every visit to Metro by T-Mobile a pleasant experience.”
“Exceptional company. I am wowed by their professionalism, fair price and looking out for my pocket book. So helpful. Very knowledgeable and a pleasure to do business with!!!”
“I came to this store after a bad interaction at a different mobile store. These guys were amazing and so helpful. I wish I could remember their names, I am so appreciative of their help!”
“Transferred to T - Mobile as you walk in the store the young lady who attended us had a great personality she was very knowledgeable about what we were looking for and needed. We had to transfer to T- Mobile because the other services we had bad reception.”
9:30AM - 7PM
5045 W Thomas Rd, Phoenix
Internet Service Providers
“Adriana was wonderful. She helped me unlock my phone and get service when the website wasn't working. She went above and beyond her customer service. I tried to activate my phone online and the number didn't work. she helped assign me a new number and get my account activated. She even checked my phone compatability. She literally went above and beyond. I have no words to express my deep gratitude for her and her exceptional customer service.”
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“Kathy is an outstanding sales representative. Has amazing customer service and is always there to help the customer with any issues we might have. You really don't see people like her anymore and we truly appreciate the help she's been to us.”