Gap, located in Burnaby, BC, is a popular clothing store known for its iconic essentials like denim, dresses, and pants. The store offers a wide range of clothing for men, women, kids, and babies, providing a convenient shopping experience with a buy online, pick-up in-store option. Customers praise the good quality clothing that lasts, and the knowledgeable managers who are available to assist even if new hires are still learning. The store is well-organized, tidy, and items are clearly priced and promoted. However, one customer had an unsatisfactory experience with a pair of men's briefs that tore after a couple of washes, which is unacceptable. Overall, the store receives positive reviews for its customer service, with special mentions for staff members like Mehak, Akpi, and Diana, who were helpful and attentive to customers' needs.
Alexis and Celina assisted me and were absolutely wonderful. So patient and helpful. I always have a wonderful experience with Gap staff :)
November 2025
Good quality clothing that lasts, not an outlet so all items like on website are here and even if the new hires don't know everything, the managers are around with the knowledge you need!
February 2025
I am taking this time to actually extend my gratitude to Mehak and Akpi, for their amazing customer service. They were so helpful and lovely. Thank you girls.
