This H&M location is a big, two-story store with women's clothing and accessories on the top level and men's and children's on the lower level. It offers tons of new summer wear for everyone, plenty of shoes to pick from, and great deals, with styles that suit a budget. The store is kept neat and tidy. There is plenty of staff available to help locate items or resolve issues, providing great and chill customer service without being pushy. While specific older items may not be available, customers report loving their experience and plan to return.
Had a great experience at H&M Metrotown thanks to Saman who was the representative who attended to me. He was incredibly patient, helpful, and went above and beyond to help me find the right set of clothes. Easily one of the best customer service experiences I’ve had recently.
March 2026
I stand for a question about the suitcase, but no sales help me. The manager is ignore me.
July 2025
I visited the H&M store recently with high hopes but was initially disappointed by the unfriendly staff at the sale section. As a person with a disability, I felt disregarded. But then, I met Farnaz. She was incredibly kind, helpful, and turned my shopping experience around. Her excellent service made my day. Thanks, Farnaz!
