Pet Stores in Burnaby, BC

“Once our boy Otis went on raw, we've never looked back. He loves it and the food was a noticeably improvement to his health & well being. Staff have always been pleasant with my experience.”

“I’ve been going to Big Dog Little Dog Bakery on Hastings since 2012, and it’s still my go-to spot after all these years. I love that everything is homemade — it gives me so much peace of mind knowing exactly what ingredients are going into my dog’s treats and food.

Christine, the owner, is truly one of a kind. She’s always so helpful and generous with her knowledge, sharing extra tips and information that genuinely make a difference in caring for and prolonging the lives of our furry family members. You can tell she really cares about animals and the people who love them.

Highly recommend this bakery to any pet owner who wants quality, honesty, and a place that truly puts pets first!”

“Very nice staff and helpful. Couldnt find Gather in the store but they showed me other formulas and even checked the other stores for me and called them to make sure I get what I need. Very happy customer.”

“The cutest selection of dog clothes/accessories and a great variety of toys and treats. They also have great beds and blankets. The store owner is super sweet as well!”

“which if they are happy I am happy! Bonus it has calcium and oyster shell too! It’s their nightly treat b4 bedding down for the night. Super glad I gave it a try!”

“My go-to place for all my pet food. They almost always have special raw cat food in stock unlike other stores that I went to before and they have a good selection of high quality pet food.”

“My favorite multi generation family owned pet supply store. I have spent probably around 15k buying nearly all my cat and dog food/supplies here for 8+ years. Most friendly owners of any pet store. Best prices of any pet store. And you can also have them order items they don't regularly carry if you want.

Not sure why i haven't remembered to make this review til now!

Hi Kathy! Coming in soon to buy some more cat food again!”

“Absolutely fantastic customer service, professionalism and solutions from all staff at this location who assisted me with an autoship order that an Uber driver faked a pickup and delivery for. The staff allowed me to come in to pick up the order myself using a friend’s vehicle. I know the extra steps they had to take at the back-end to even/close everything out at the end of my weird Uber saga wasn’t ideal. But they went above and beyond for me anyways and did so with the utmost professionalism and courtesy. It is such a rare thing for people seemingly these days to take steps like this for strangers, so this positivity stands out so much for me! I wanted to share this.

With that being said, I hope PerSmart corporate can notify their business partner Uber about the fraudulent driver who may just be an independent contractor, but some accountability is in order. I have documents (brought receipts in other words!) and photos of the driver and vehicle in question along with all of the Uber updates sent by PetSmart via screenshots. I’ve tried passing this to Uber directly but they advised they cannot help with me without going through PetSmart.

Anyways, 5 stars all around for the staff here who handled everything perfectly. You all deserve a raise and hoping you all receive much love and praise and good opportunities in 2026.”

“Best customer service I’ve received in a long time! Went in on Thursday evening looking for flea medication for my cat but didn’t know his weight - either above 4kg or below. After receiving some good advice and what felt like true, genuine care for an animal this person had never and will never meet, we settled on the above 4kg dose. Then he threw in some wet cat food samples and told me to go home, weigh my cat and if he was less than 4kg, don’t open the box and come back for an exchange. Lovely person and told me to join the points club with my next purchase but to keep this receipt so it can count. (Spoiler alert: cat weighed in at 13lbs… my furry dude is going on a diet!!)”

“YES YES YES YES YEEEEEEESSSSSS!! I recommend this store!!! Woohoo!!Short backup on why: I was at another local pet shop and I bought these AMAZING freeze dried bully sticks (at $14-17.99 according to the sticker on the product, little did I know I was rung up $29.50 for it ... did not even know. Til I was arranging to pay on the phone for more)... so of course now I'm a tad irked I paid double the price I saw. But. Anyways. Whatever. The prices was a lot higher for the larger bag of chicken discs (we call them that) the Farmland Traditions Jerky... so a bit of thinking I decided to google some going market prices....FARMLAND WITH MP ($25 for 16oz bag, the other store $38 )VITAL FD BULLY STICKS ($22 for 5 pack, the other store $29 )I wanted 2 Bully 1 chicken and a bag of kibbles ($29 for kibbles I found another store that will sell that to me for sale plus $5 coupon I have so it will be around $21) for $147.... So if we minus about $35 for the kibbles that's $110 for 1 bag of chicken and 2 bags of sticks.I got 3 bags of chicken and 3 bags of sticks for $140 (difference of $30 I got 2 bags more of chicken and one more bag of sticks.... This is huge savings!!!)Best part? I ordered it just before 8 pm on Tuesday and it arrived at noon on Wednesday. They beat Amazon on speedWow I'm so impressed. No frills. Simple brown spare box just says maple paw and it doesn't even have invoice. Just the food and on time. I can dig that. And my dog is thrilled.I’ve just ordered my second order during the Thanksgiving long weekend and it came today, Tuesday Oct 10, I ordered it like Oct 8. They delivered it right on time. Texted me to make sure it was left where I’d like it. Photo to show me where exactly it wasAnd I just placed my 3rd order in 3 weeks. About $500 spent now so far and still always perfect.”

“My experience is limited to dropping off stuff for donations. The staff are courteous and empathetic. They acknowledged our loss and undestood the pain that comes with the loss. Hope they get all the support they need from the city and from the community. Keep up the good work.”

“I have been going to this location for pet grooming for years. We used to go to Sarah, an amazing pet groomer, but sadly she has moved to another town in BC and is no longer working here. And yet luckily, Crystal emerges as a new go-to pet groomer. She is very professional, humble, compassionate, efficient, and her skill level has greatly improved over the past year, and we have no complaints at all! You can tell she genuinely cares about your fur baby with so much motherly love towards them. She also communicates with you patiently to know about your specific needs, the personality traits of your fur baby, and how she is going to do or she has done afterwards to cater to your needs. Thank you, Crystal! You are amazing!”