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“Great store and selection. Found exactly what I needed. I really want to shout out the manager. I forget her name unfortunately, but in these times it is super hard to find an employee like her. Friendly, knowledgeable, and efficient who obviously cares about the customer and the store. First time shopping there and won’t be my last.”
“I came into the shop the other day needing fuel, water purification, and a couple other odds and ends. I was immediately greeted by friendly faces and knowledgeable people. Colby and Logan helped me find all I needed and more! The store is well organized and stocked with all the necessities. All in all a great experience, and a breath of fresh air from the sterile customer service in other stores.”
“ANNE!
The most incredible customer service that I have ever encountered. This establishment is built on morals and principles. No short cuts -ever. Not only are they gifted in knowledge and expertise; this business and its employees stand far above par in all they that do for customer service.
Absolutely incredible product and service.
Local is always the way to go!!
Thank you Anne and New Balance Nanaimo!
You are all incredible humans!
I love my new shoes!❤️”
“Dr. Harris was very helpful working with me to personalize my orthotics as much as possible. Amber at the front desk is also wonderful and helped me prepare all the documentation for my insurance claim. Happy to recommend Harris Orthotic!”
“I had a delightful shopping experience. The online store's navigation is user-friendly, and I located the rainbow shoes in size 10.5 for my daughter. When I inquired about shipping time, the customer service was excellent. Surprisingly, I received the parcel earlier than anticipated. A special thanks for the sweet card!”
“Wow! Customer service here is on point! The two Kelsey's helped me find a perfect fitting shoe. I definitely would never have even looked at this brand unless they had suggested it (Ecco shoes). Thank you so much I will be back!”
“Great selection, solid prices and awesome staff. Specific shout out to Katie- exceptional service, honest information and great guidance in purchases. Thank you for your assistance!”
12:00 PM - 12:15 PM
7146 Vipond Rd, Nanaimo
Shoe Stores
“Great selection of pre-loved women's clothing. A must see for you and your friends. Stop by to see Shirley today. My Little Dress Shop is highly recommended.”
“Loved it! Has great shoes, plenty of Nike, Adidas, etc. Also has Jordan, and lots of other merchandise. Got 2 new pairs of shoes (a pair of Nike Court Vision Lows and a pair of Nike Air Force 1 '07s). It is also a great place to look for back to school shoes, especially if your kid is in to Nike and/or Jordan, because there is a tax exemption for kids sizes (7 and under). Highly recommend!”
“After purchasing my first pair of Hoka running shoes end of May, tabs on the bottom of the sole started lifting on both shoes. Thankfully I still had my receipt and they were able to get authorization to exchange them for a brand new pair even though I was way beyond the 60 day defect period. Great customer service!”
“Purchased my first pair of Blundstone’s today. I very much appreciate the person who helped me today(I’m sorry I forget your name! Young woman with long, dark hair and septum piercing) You were patient, friendly and helpful while determining which pair worked for me. Thank you!”
“I came in last week and after shopping there so much I didn’t realize there was a rewards program , the lovely nikole informed me about it ? she seems like she loves to help out her customers and I really appreciated that. Need more nikole’s around the mall!!”
10AM - 5PM
4595 Uplands Dr, Nanaimo
Shoe Stores
“I get a super cool waterproof boot hiking and I paid very good price for this. I get a key holder as well for a fair price. The staff was super kind and gave stickers for my kid. I recommend this store.”
“A Step Aged Footwear in Nanaimo deserves a solid 5 stars! Their excellent service and wide selection of brown shoes saved the day before a wedding. Despite the time crunch, the staff remained patient and helped my girlfriend find the perfect pair. We were impressed by the quality and variety of options available. The store's ambiance was welcoming, and the staff's knowledge and professionalism were top-notch. A Step Aged Footwear is a hidden gem in Nanaimo for anyone in need of stylish and reliable footwear. Highly recommended!”
“Walked in as was browsing shoes, for anyone complaining about the looks - this is a discount shoe warehouse. They will not put the glass slipper on for you. They will however go out of their way to order you the shoes you want.
They offered to ship me the shoes and there is no charge when ordering in store. Today I got notification that shoes are out for delivery. Great service, and the person working was very helpful and professional.”
“We always enjoy our visits to this store! There’s an incredible selection for our little ones, and it’s our go-to before hitting retail shops. I love that I can also bring in the things my kids have outgrown and get some money back.”
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“Consistently impressed by the service! Whether it’s the in-store staff in Nanaimo, ordering online and the quick processing times or even bringing in shoes from other locations if they don’t carry them. Would highly recommend!!”