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“Great store and selection. Found exactly what I needed. I really want to shout out the manager. I forget her name unfortunately, but in these times it is super hard to find an employee like her. Friendly, knowledgeable, and efficient who obviously cares about the customer and the store. First time shopping there and won’t be my last.”
“We had very good service from Dr. Harris. Very friendly staff, too. The compression socks we bought were defininitely helpful in relieving foot pain. The socks were far superior to store bought socks. 29-Jan-2026”
“I want to say thank you to Natalie at this store. She took very good care of me when I had an issue with a pair of boots. The service at VPO is exceptional and rare when I compare to their competitors. I will definitely be back at VPO. I would highly recommend them to anyone looking for outdoor gear.”
“I received my two jelly cats and book and they are exactly as I ordered. This review is coming from a Fort McMurray resident. I’m very pleased with the service I received from this little store in Nanaimo, British Columbia. I was happy to do business with a Canadian company.”
“The folks at ONO's have always been helpful and knowledgeable. The place is full of quality products which makes visits longer than planned.
Great place.
Cheers Scott”
“Wow! Customer service here is on point! The two Kelsey's helped me find a perfect fitting shoe. I definitely would never have even looked at this brand unless they had suggested it (Ecco shoes). Thank you so much I will be back!”
“After getting newly prescribed orthotics I travelled from Comox to find a suitable running shoe at this store. Florie spent considerable time in an attempt to accommodate my wide foot. I bought a pair that seemed to work. After a week of inside and outside wear, my feet were in pain. I returned to Florie. She brought out many, many possible shoes. In the end Florie ordered a pair on line. A week later I returned to try on the new shoe. It was wider but did not work with my new orthotic. Florie refunded the cost of the runner. I think this company was more than fair and made an honest effort to meet my needs. Personnel were skilled at fitting and creating options. I hope to return and find a suitable shoe, after another visit to my podiatrist.”
“wonderful help and amazing service yesterday from assistant manager ???? system was down cannot order from store, she took our phone number and kindly offered to update us. Not familiar with online ordering. Really appreciated ??”
“I have been shopping here for years, I have never ever had any issues with this store. Returns are always hassle free. I have never had a bad experience with any of the staff, as they are quite knowledgeable and friendly, Great selection as well.”
10AM - 5PM
4595 Uplands Dr, Nanaimo
Shoe Stores
“I had such an amazing experience at this location! Store was exceptionally clean and organized. An employee named ‘Josie’ had outstanding customer service. not only was she friendly and helpful, but she made the experience very easy and enjoyable. I will definitely be back.”
“A Step Aged Footwear in Nanaimo deserves a solid 5 stars! Their excellent service and wide selection of brown shoes saved the day before a wedding. Despite the time crunch, the staff remained patient and helped my girlfriend find the perfect pair. We were impressed by the quality and variety of options available. The store's ambiance was welcoming, and the staff's knowledge and professionalism were top-notch. A Step Aged Footwear is a hidden gem in Nanaimo for anyone in need of stylish and reliable footwear. Highly recommended!”
“Walked in as was browsing shoes, for anyone complaining about the looks - this is a discount shoe warehouse. They will not put the glass slipper on for you. They will however go out of their way to order you the shoes you want.
They offered to ship me the shoes and there is no charge when ordering in store. Today I got notification that shoes are out for delivery. Great service, and the person working was very helpful and professional.”
“Love this store! I am ready to accept a bit less than I will get doing it on my own but it’s effortless and I just donate what they don’t accept! Thanks ONCE Nanaimo for keeping my life a little more simple!”
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“The team at Front Runners is so welcoming and helpful every time I visit! They go out of their way to make sure you find what you need, and they have the cutest selection of running clothes. Highly recommend stopping in!”