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9:30AM - 5PM
1199 Lynn Valley Rd #149, North Vancouver
Credit Unions
“I recently switched my account to this branch, and I’m so glad I did. I’ve been coming here for a while now and have had Maryam as my advisor from the start. She was the one who helped me set everything up at BlueShore, and I still reach out to her every month for guidance. She’s always patient, honest, and incredibly professional. She’s also charming and genuinely cares, which makes trusting her so easy. whatever she recommends, I feel confident following.
I’m truly grateful to have someone like Maryam in our community. She makes every visit feel comfortable, welcoming, and like home.”
“I love this branch! Been using CCEC, now Community Savings, since I was a kid and I have no complaints! Feels so good to use a local credit union instead of the big banks that support pipelines and genocide. CCEC will be my forever credit union due to its morals and its involvement in the community. I always have positive experiences when I come in to the branch and i always leave feeling assured that my money is being used in a good manner.”
9:30AM - 5:30PM
370 E Broadway #115, Vancouver
Credit Unions
“Everyone here is awesome! They always greet me with a smile and they make me feel so welcomed. Plus I feel special because they help me find unique and cool coins for my collection :) I would definitely recommend!”
10AM - 5PM
1188 8th Ave, New Westminster
Credit Unions
“Justin Dhillon at the New Westminwter Branch has provided me with the most excellent customer service. He was very helpful, patient and knowledgeable.. even the other staff have made me feel very welcome. The best bank experience ever.”
9:30AM - 5PM
760 6th St, New Westminster
Credit Unions
“I went in to open up an account a few months ago as I heard that credit unions have better service when compared to banks however, I didn't know that it would be an execptional experience.When I went in, I was greeted by Aftab who is an advisor at the branch. he guided me through the process of opening up the account and educated me about TFSA and RRSP's simultaneously. I was truly impressed by his work ethics and his approach towards his clients.Moreover, he was great on follow up and last week I got a call from him, asking about my well being due to COVID. I highly recommend them and really appreciate the efforts they make.”
“I’ve been banking here for many years, including through many of their changes. They are excellent to deal with, all the staff are professional and kind and patient and helpful.”
9:30AM - 5PM
898 W Pender St, Vancouver
Credit Unions
“I can honestly say that Karen E. is the most helpful person I have ever dealt with at any financial institution. She’s the reason I continue to stay with Vancity. Karen always responds to my inquiries quickly and with such accuracy. She takes the time to be kind, thorough, and to work with me to find the best options for my investing needs. She truly is one in a million, and Vancity is incredibly lucky to have her on their team. I needed some account information fast the other day, and Karen responded back within a few hours. Absolutely amazing.
Thanks so much Karen!
Caitlin (Caity)”
9:30AM - 5PM
6332 Fraser St, Vancouver
Credit Unions
“I had visited this branch few times, and I was impressed by the exceptionally friendly staff. They truly provide outstanding customer service.
Branch Manager Aman truly is phenomenal, and his dedication to customer satisfaction is highly appreciated.”
9:30AM - 5PM
6288 Fraser St, Vancouver
Credit Unions
“If I could give a million stars, I would! Navi and Eneesha were incredibly helpful in assisting us with becoming members of Vancity. Their professionalism and deep knowledge made the entire process smooth and stress-free.
If you're looking to open a banking package, I highly recommend meeting with Navi and Eneesha—you’ll receive nothing but the absolute best service.”
“During my visits to the area, sometimes i visited the Coast Capital Savings branch for its excellent location near many popular establishments, making it very convenient for handling banking transactions alongside other errands. I primarily use online banking and ATMs for cash withdrawals, so I did not often interact with staff in person. Despite that, I have been consistently satisfied with the services provided to members. ???”
“I had an excellent experience at Vancity Brentwood. A special thank you to Maryam Darabi for her outstanding support and professionalism. She was incredibly knowledgeable, patient, and genuinely caring throughout the entire process. I truly appreciate her guidance and highly recommend both her and this branch.”
9:30AM - 5PM
1798 Robson St, Vancouver
Credit Unions
“Always friendly, patient, and professional staff whenever I go here. Always eager to help you solve any issues with your account, and they always explain things in explicit detail in regards to how their accounts work.
Keep up the good vibes and great service!”
9:30AM - 5PM
1675 Commercial Dr, Vancouver
Credit Unions
“Been a member for more then 30 years.. Of all the financial institutions I've used, this one has been the best, all and all, over time.. This location is pretty, has 3 ATM's, is handycap assessable (as is the mall). The manager has been with Vancity as long as me.. I think when you find instatutions today who have 30+ year employees and clients you have found a place that is, credit-able.. (Get it?;-)”
9:30AM - 5PM
5064 Kingsway, Burnaby
Credit Unions
“Excellent service from all staff at vancity bank so given +10 stars . Plus staff at vancity bank 5064 Kingsway burnaby bc . Plus mila supandji gave me Excellent service and looked after me .so l have given Mila supandji +15 stars for Excellent service .and god bless you and keep you in good health and happy and safe and god gives you lots and lots and lots and lots off blessing ? ?”
9:30AM - 5PM
531 North Rd #105, Coquitlam
Credit Unions
“I have been banking with the North Road branch since 2009 (Westend branch before) and I have always been treated professionally and with a friendly smile and welcoming words. I think it is time to inform clients of the struggles associated with fraud in the digital age. Things change, it’s sad, frustrating and those of us who enjoyed the community banking vibe miss it. I am 76, don’t drive and have mobility issues so I understand. I am more fortunate than some I have family who can drive me. C. Dale Cornish”
9:30AM - 5PM
3305 Kingsway, Vancouver
Credit Unions
“Me and my daughter came in to do some banking and the new lady who started there was so helpful our situation was complex and we needed a lot of time to sort out a few things ( I wish I got her name) but thank you for being so patient and professional … also the gentlemen who helped with the Safety DB contract thank you so much - you are also wonderful at your job …”
9AM - 5PM
1055 Kingsway, Vancouver
Credit Unions
“Saint Paul's hospital lost my ID and bank card when I was admitted for an injury. CC was very helpful in allowing me to make a cash withdrawl despite having zero credentials . Don't worry folks , I had to answer a slough of questions that only the real me would know the answers to before I was given a dime.very very helpful and amazingly friendly tellers and manager at the branch I attended on Georgia Street in downtown Vancouver BC. The branch on Broadway were rude , unhelpful and snooty . They lied to me and the manager backed up the lies I was dished out . All I needed was $100 . Not like I wanted 10 grand or anything . The questions they asked me were irrelevant to my purpose and there is not one person in existence who can recall how much cash they withdrew 100 days ago...I knew my pin, my address , my sin #, my last 3 transactions , my monthly deposits amounts to the penny , which city and branch I opened my acct. What the date was that I opened my acct . The gender of the teller who opened it , the process I used to open my acct, etc etc ....the CC at 445 Broadway did not care at all about the fact I was stuck in Vancouver because of st Paul's losing my credentials , they were rude and when I got a little upset they threatened to call the police on me . Even the security guard was on my side . He said nothing to me at all but seemed astonished by the manager and tellers reaction to my problem . As well as other customers seemed amazed at how rudely I was treated .....all in all CC is great but every business has its quirks. So I'm still giving 5 stars except to 445 Broadway I give minus a million stars for real.”
“I have personal account with Vancity for almost 3 years and super happy with all services , today I opened. Business account and received excellent service, big thanks to Hugo Huang!”
“I feel for the tellers that face the horrible customers on the frontline. In branch I’ve witnessed 2 verbally aggressive customers who complained about not being able to access their account because no ID. Who in the world thinks they can use and access a bank account if they have no ID?! If we weren’t suppose to present ID then any f*cker can access my account so I am thankful coast make sure ID is presented before account info is given. Coast is strict with the security of their customers accounts and I respect that. All of these nasty reviews are most likely because the customers weren’t abiding by their rules. Yeah they’re understaffed, but isn’t the whole damn world facing a shortage. It’s common sense people. I’ve been banking with coast for 12 years, and every teller I’ve been to tries their best and always shows respect. All of my GIC’s were granted a rate exception which means a lot to me. They also call when my investments are due which is helpful because I always forget about them. Thank you coast and the hardworking staff!! Keep it up. They are an awesome bank.”
9:30AM - 6PM
4820 Kingsway Unit 250, Burnaby
Credit Unions
“I am going to give the benefit of the doubt, today I’m going to go in strictly off of their “commitment to customer service” promise, it will be a simple, yet not super easy transaction, just a common sense and display of how much value a person has, the account is not new, it’s been there for years, stopped doing the main banking few years ago, now have a large sum from asset sale which need to decide who it’s best with, I have gone to a couple of other banks and recorded my experience, I will be making a compilation of the complete banking experience in lower mainland when you have very little and need bank to help (within their regular powers obviously) …. This will help decide who really values people, and the relationship, you never know who has something big.
I will throw them a Bone, It will be this afternoon before they close, I’m starting with perfect score and will update accordingly! Don’t let me down .
I’ve read the reviews and the auto reply seeming concerned and to call in… today the chance will be given to do it right the first time”
9:30AM - 5PM
805 Boyd St Unit P200, New Westminster
Credit Unions
“Branch is not open on Mondays, which is rather inconvenient. Even though this branch always looks empty and understaffed, they are always friendly and helpful.The ATM is the slowest one in all of Grater Vancouver”
“Everyone at this branch is a rock star! Always great service with a smile, but if you are lucky enough to be attended by Tonee (hope that is tge right spelling), you are set for the best customer service in British Columbia. That is my opinion after 34 years of banking experience and having dealt with more than 40 branches from HSBC, RBC, TD, BMO, Scotiabank, and more than 15 different CoastCapital branches.
CoastCapital is lucky to have her.
Perhaps she should be promoted to teach others what it takes to serve a customer at the next level.”
9:30AM - 5PM
5672 Victoria Dr, Vancouver
Credit Unions
“Very helpful with an information request. I didn't ask his name but I think on the receipt it might have said Shahil was very helpful. And then the next time I came in for further information another gentleman asked his manager and helped get my documents in a quick manner.”
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“I met Maryam as teller , she was knowledgeable and helpful , I received premium customer service and excellent behaviour super friendly , I just came to open a personal account … she explained the financial spa concept and showed me around professionally.”