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10:30AM - 5:30PM
1199 Lynn Valley Rd, North Vancouver
Watches
10AM - 5:30PM
1915 Lonsdale Ave, North Vancouver
Watches
“Great people and excellent customer service. My key fob battery went dead six months after I had it replaced with them, and they replaced it for free—even though the battery drain was caused by my key fob. They refused to charge me and handled everything in a positive manner. I believe we should support ethical local businesses like this and encourage more of them.”
10:30AM - 5:30PM
4376 Main St, Vancouver
Watches
“I felt welcome as soon as I walked in the door.Arturo made me feel very comfortable and explained everything too me.Said they would try his best too get the appraisal done as soon as possible.Was done before they said it was going to be.When I came in Arturo explained it all too me.Will definitely come again.”
11AM - 6PM
1119 Alberni St, Vancouver
Watches
“Walked in today after a request from my sister in law to get a Rolex for my brother's upcoming birthday. I was shown to James and he began to help pick out the best options.He asked intelligent questions and was very professional, he had proper sales technique responding correctly after his sales probes, a lost art today.He made me feel like staying longer but unfortunately I had to get back to the office.Fraser”
“We have a very Merry Christmas this year by having extra ordinary shopping experience in Christine Jewellers located in Richmond Aberdeen centre. Alex, the owner is super friendly and hundred percent customer oriented. Kennis, who is professional, attentive and helpful in our watches purchase process. The store is no pushy at all. Just take your time, enjoy browsing and pick your beloved pieces. Deserves five stars absolutely!”
“Multiple purchasing experiences with Lugaro online and always very satisfied, they are great at sharing pictures and answering questions over text. Amazing quality jewelry at reasonable prices. Thank you for the beautiful jewelry and service! This will keep being my go-to choice jewellers!”
10:30AM - 6:30PM
996 Park Royal S, Vancouver
Watches
“I've been to the Lugaro Park Royal location a couple times and met with Tomas who helped find some great watches for me and my wife.
The latest time he did a fantastic job at finding a diamond accent ring to go with my wife's wedding ring. We could not be happier with the service.
Great Job!”
10:30AM - 6PM
555 W 12th Ave, Vancouver
Watches
“What an incredible family! Outstanding craftsmanship, brilliant artistry, and superior dedication to an exceptional client experience. Truly touching being able to work together with Linda and her family in designing my wife’s wedding rings from scratch. Every little detail, size, shape, colour, material, and customization was made with love and care. Thank you all for your tremendous thoughtfulness and unparalleled kindness. What we created is stunning! And much better quality and much less expensive than anything online. So happy to be able to support your local business and lovely family right here in the heart of Vancouver. I can hardly wait to make another piece of jewelry together again! How about a matching necklace? Wow, what a work of art! Thank you so much.”
“I had a great experience with Vicky at the watch store. She was extremely knowledgeable and very enthusiastic throughout our interaction, which made the whole experience enjoyable and engaging. She took the time to walk me through several different models and explained the details clearly, especially when showing me the Coal Blue Big Bang. I really appreciated her passion and professionalism, and I’d be happy to work with her again.”
10:30AM - 5:30PM
TERMINAL CITY TOWER, 855 W Hastings St, Vancouver
Watches
“I'd love to give a shoutout to the gentlemen from Terminal City Tower; Cameron, Connor, Jonathan and especially Marko for taking his time sharing his horological expertise and showing several pieces to my friend and I last Saturday.I just walked in to look at some watches and I left with a great experience. Next time I'll be in the market for a new watch, Rodeo Jewellers will be my place to go to ( I'm loving my new GS).”
“The staff, especially Kyle were very accomodating during our visit, they were able to explain and show us their beatutiful time pieces. Would definitely come back!”
10AM - 8PM
387 Water St, Vancouver
Watches
“The selection at Artina's can't be beat, and the staff goes above and beyond in being friendly and helpful. I was in only a few days before Christmas, which I know is a stressful time for anyone in retail, and was so impressed with how easy and *low stress* it was to find something nice with help from the staff.”
“Enjoyed my visit to the Vancouver IWC Boutique. Russell was amazingly kind, helpful, and patient. He's very knowledgeable about IWC products, and gave great insight into choosing the right watch. Service was top notch during the visit, and following-up afterward. I'd recommend visiting the shop, and asking for Russell if you're interested in an IWC timepiece.”
10AM - 6PM
943 Seymour St, Vancouver
Watches
“Hands down the best store in the city for luxury resale. Beyond sourcing great items, this store masters the art of customer service. All of the staff are so warm and welcoming. They were so patient as we made a few trips to view the same item before purchasing. When you purchase from Modaselle you can have 100% confidence in the authenticity of the items (this does not hold true for competitors in the city). They also had our appraisal updated for no additional charge to ensure we could insure our purchase. This was done all on behalf of Modaselle with no additional work from us. I cannot say enough positive things about this place.”
“I originally was looking at a 3861 Moonwatch in Hesalite at a retailer closer to me, but I decided to give the Boutique a call and after a 5 min conversation with Jike Zhou I knew that the only place I would give my money and time to would be the Omega Boutique at the Fairmont. The experience was by far one of the best I have had purchasing a luxury item like a watch. My wife and I entered the store and were immediately greeted by Jike and he not only remembered my name but made us feel welcome. Jorge was the other gentleman that was on the floor and he too took the time to greet us, made us feel at home and brought out sparkling water and later nice 12 year old McAllan. The store was somewhat busy with other customers so Jorge took the time to talk to us about the history of the moonwatch. He brought an Omega book and I thoroughly enjoyed the conversation. We shared some laughs and soon I was enthralled to be there even more. Jorge and Jike were truly class people and cemented this experience in me for future purchases at this Boutique. They both spent time with me, shared their wisdom and let me be as particular as I am without question or hesitation. I walked out smiling and wearing my all time favourite piece on my wrist, it was not just a memory it was an experience I will cherish. It also made a fond, memorable purchase for this particular watch and I loved the whole process.
Thank you guys! See you soon for another one!”
11AM - 6PM
1108 Alberni St, Vancouver
Watches
“My shopping experience at Chopard was EXCELLENT. Our sales rep Emily Choi demonstrated impressive product knowledge, humour, and patience for my mom and I, making us feel like VIPs even though it's our first time shopping there. We are EXTREMELY HAPPY for this Mother’s Day gift, mom is very very happy with her new earrings! Thank you to Emily again!PS other luxury retailers ("CC" at Holt!) should take notes from Chopard on how to properly treat their customers!”
10AM - 5:30PM
565 W Georgia St, Vancouver
Watches
“Took my Oris Aquis Titan in for a long overdue service, came back looking as good as new. Quoted 8-10 weeks to complete the work, but they finished in 6. All in all a happy customer.”
“I have been interested in the blue dial Duoface Reverso Tribute for quite a while. It was one of a few watches I plan to acquire but not sure which one to get first. Last week, while I was shopping around this boutique, I took an unplanned visit to this boutique and saw the Reverso in the real thing. Under the spotlight, it was amazing! I love this watch immediately. I moved the Reverso to the top of my watch list and came back to the boutique to buy it the next week. Charlie is such a wonderful person. We talked about watches generally, and he showed me the history of the Reverso and some very unique models, which I did not previously know. I enjoyed the visit, as Charlie was very friendly and chatted with me like an old friend. This watch immediately becomes my favorite in my collection. Will definitely keep in touch with this boutique for any new models that may be coming out in the future.Perhaps because of the angle of the camera, the watch looks bigger in picture than its real size. It looks absolutely perfect on my wrist.”
10:30AM - 5:30PM
852 W Hastings St, Vancouver
Watches
“I visited this place for a Rolex. They didn’t have the model I was looking for, but they registered my name for the next availability. There were so nice super humble and fantastic customer service.”
10AM - 8PM
737 Dunsmuir St, Vancouver
Watches
“We had a wonderful experience in David Yurman. Our wedding anniversary is coming and being on vacations from a small US city we were shopping for a diamond ring in Vancouver. Sells representative, Ms. Kendy Chan was the most helpful in finding exactly what we were looking for. However, at some point it became obvious that we will not make a purchase in Canada (12% tax rather than 6% and possibly duty on the border). Regardless, she gave us the most of attention. After returning to the US, we ordered the same ring from New York city. We were very impressed with Ms. Chan’s fantastic customer service and her dedication to David Yurman and its customers. Thank you Kendy. Thank you very much.”
10AM - 6PM
3779 Sexsmith Rd Unit 2187, Richmond
Watches
“Stopped in last week and was treated with courtesy and respect despite not making a purchase. The staff were very friendly and helpful. Would definitely visit this shop again!”
“Both Musi and Lisa were very helpful and knowledgeable. Thank you Musi for getting back to me so quick via text message, and thank you, Lisa for the in-store purchase process. ?”
11AM - 5:30PM
1012 W Georgia St, Vancouver
Watches
“I wanted to learn more about the Patek brand. The two employees in the boutique were generous with their time and knowledge. I thoroughly enjoyed my experience.”
“Went in for some help regarding a timepiece purchased from Montecristo. Roger was very helpful and great to deal with. Go see him for any help you need with jewelry or timepieces!”
11AM - 4:30PM
4500 Kingsway #1336, Burnaby
Watches
“Took my grandma’s watch in for repair after finding this place online – so glad we did!
Customer service was excellent. He was patient, explained it just needed a new battery, and replaced it right away for only $10. The whole thing took about 5 minutes. Fast, honest, and friendly service!”
“I had such a great experience with the Fossil store team while placing my online order. Harshith and Kamal
were both incredibly helpful, patient, and professional. They guided me through the whole process, answered all my questions, and made everything super easy and smooth. Really appreciate their support and customer service. Thank you for making the experience so pleasant!””
10AM - 6PM
1069 Alberni St, Vancouver
Watches
“I came in with the intention to view and try on a necklace I had seen online and was worried about the possible hovering or pressure the sales people would have on the customers. I was greeted with such professionalism by Lucas who was able to answer my questions without any hesitation. He was very knowledgeable and didn’t make me feel pressured while being in the store. I like how he has a business card in which I can purchase directly through him since he 100% deserves the sale from how great the service he provided was.”
10AM - 9PM
4700 Kingsway, Burnaby
Watches
“Sarosna helped so much with choosing my boyfriend gift ❤️? she has really professional and sweet!! I definitely will come for another celebration gift to get ?”
“I’ve visited this location several times, and the supervisors are always so kind and helpful. I recently ordered a custom ring and was told it would take about eight weeks to complete. To my surprise, it arrived in just four to five weeks! The team was lovely to deal with, even over the phone. P.S: I love my new ring and the quality is amazing”
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“I would highly recommend Romance Jewelers!!
They are very professional and stand firmly behind their craft.
They did a repair job for me and needed additional work and they took ownership of the problem I was having and offered to complete it without any additional costs.
Thank you”