OpenRoad Acura Richmond is dedicated to providing an exceptional customer experience through open and honest discussions about pricing, financing, and buying options. With over 20 years of automotive industry experience, the dealership aims to cater to each customer's unique needs and preferences. Many customers have praised the professionalism and quality of service at OpenRoad Acura Richmond. A customer mentioned buying a second vehicle from the dealership, highlighting the high standards upheld by the team. Another reviewer shared a positive experience purchasing a pre-owned car, noting the welcoming and attentive staff who listened to their preferences and guided them smoothly through every step of the process. Transparency and honesty were emphasized, with no hidden fees or surprises. Customers specifically recommend sales representatives like Michael and Peter Tran, noting their exceptional communication skills and ability to negotiate the best deals without being pushy. Michael, in particular, has been praised for going above and beyond, providing exceptional service and genuine care. He made customers feel comfortable and at ease, addressing questions patiently and ensuring they found the perfect vehicle. Overall, OpenRoad Acura Richmond earns high marks for its commitment to customer satisfaction and its smooth, stress-free car-buying experience, with many expressing their appreciation for the friendly staff and welcoming atmosphere.
Nick was amazing. He was very informative, kind, and patient through the whole process. He helped us get the best price. I am for sure visiting him again!
November 2025
Amazing experience!!! Salesman Peter was so wonderful to work with and he made sure I was well taken care of and know my safety was of great importance. If you are looking for a good car go see him !!!
October 2025
I would put 4 stars for now based on my past experiences from sales and service. Peter helped me regarding the cars and service is generally good. Rating may change
