Richmond Subaru provides a top notch car buying experience, with many customers reporting they felt they got a great deal and a fair deal. The sales team is consistently described as very nice, helpful, friendly, professional, and transparent. Staff work hard to get customers exactly the car they are looking for in terms of model, colour, and trim, keeping them well informed throughout the process. The team is noted for making deals that beat other dealerships' offers, including on trade-ins. Any discrepancies are promptly dealt with to ensure everything promised is delivered.
The finance department receives praise for offering competitive rates and a low pressure approach, which is considered way nicer than other experiences. The parts department is also highlighted, with advisors noted as amazing, well knowledgeable, and efficient in preparing orders for quick pickup. The overall process from negotiation to pickup is described as enjoyable and easy. Customers report a great buying experience and highly recommend the dealership, stating it is definitely a place to check out before purchasing a Subaru.
Great customer service! Jimmy, Raymond and Dustin were a pleasure to buy from. Also very happy with the vehicle (23 WRX).
September 2026
I’m happy that Richmond Subaru listened to my concern and resolved the issue by refunding the money. I appreciate their response and effort to make things right. Thank you for addressing my concern and improving my experience.
September 2026
Charles at Subaru Richmond was accommodating and helped us with everything we needed.
