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“Spot on excellent and speedy customer service. They had exactly what I needed on stock and knew exactly what to line me up with once I told them my typical needs for shoes. Great local athletic shoe store.”
“Friendly proprietors (seems to be a family-owned franchise?) and excellent selection of stock. I was looking for specific items and the staff were exceptionally helpful and even carried my purchases out to the car for me.”
“I had the best experience buying shoes at REI. Evan, of the shoe dept, was so helpful. I have purchased shoes in the past, but never experienced the level of customer service that Evan provided. Thank you Evan. I bought two pair.”
“Awesome scuba shop.
My wife did her open water certification, and then we both recently did our advanced certification.
Charlie and Boomer did a really wonderful job with the course, my wife felt very safe the whole time and you can tell these guys really love what they do. 100 percent recommend this shop to anybody looking for a great dive shop and community.”
“Outstanding service, I was on a charity bike ride from Seattle to San Diego and needed a quick fix, all sorted, very friendly. I would recommend to friends and family!”
“This is such an amazing outdoor shop. Their selection of equipment is fine tuned to just what you may need on a backpacking or camping trip. I cannot recommend this place enough!”
“I love this store. They often have great deals and the staff are always really helpful and friendly.
Just the other day I was scrambling to prepare for a long backpack after getting a last minute permit for the JMT. I needed some specific gear but this outlet didn't have my size. Sarah not only helped me source it from the Palo Alto store, but also found an employee there (Heath) who was kind enough to drive the gear to Santa Cruz on their commute.
It was such a major help to not have to schlep over the hill to Palo Alto when I was scrambling to get everything ready in a short period of time.
Thank you so much, Sarah and Heath!!”
“Robbie & Hannah rock. Got us hooked up with 2 boards for a killer deal and let us try out a couple wetsuits before buying. Super good vibe in the shop, 100% will be back ?”
“I had a very good experience here at Capitola Big 5 today. I just came in for a pair of running shoes and was impressed with how kind and attentive the salesman was. His name tag said "Mason." I feel that retail is a tough job; It's easy to become complacent. So it felt extra nice that this young man was so helpful and seemed to care about his job. Give him a raise Big 5 :)”
“This is my second review of this business because the prices, selection and customer service just keep getting better and better! This is my go to dispensary. The employees are always friendly and knowledgeable. The selection is steady and they are constantly adding new products that are amazing. On top of all of that when you sign up for the text messages the deals they send are crazy good! This is the only dispensary that I recommend to all of my friends.”
“We rented surfboards and wetsuits here. Owner helped us and is really friendly and enthousiastic. Good service and quality gear. Gave us helpfull advice about the spot and waves. I would definitely go here again when I visit this nice beach village again :-)”
“I was looking for vegan Bearpaw boots, but they only carried the non-vegan version. The salesman was very helpful and went out of his way helping me determine if the boots were vegan.”
“We always come here for our snow fun rentals. Staff is knowledgeable and friendly. The equipment is ok, it seems they are gradually replacing their old K2 skiis. Bindings on the snowboards are mostly old-style Burton's, not the greatest, but fine for occasional boarders. Boots are always pretty good, both ski and board. Rental prices and policies are fair. In the busy season, and for peak holidays you want to get there on time, as they do sometimes run out. They also sell previously used rental equipment at low prices, maybe you want to negotiate a bit. In the store they have a nice collection of snow wear, equipment, board bags, gloves, etc. (Most of it is somewhat above our budget, as real estate is expensive in Santa Cruz, and branded snow fashion always is expensive of course.) All in all a nice non-pretentious place, highly recommended.
Oh, and they are NOT closed on Mondays, at least not during the busy seasons. For instance, they were open today on Monday, April 1st.”
“I love this shop . It has all the core essentials without that stupid corporate vibe great selection of all type of surfboard shape. Also snacks and coffee to boot.”
“Great boards and great service! Went over all the details with me and narrowed down my board specifics to exactly what I was thinking. So stoked! Thanks Dylan and Stretch Co.!”
“Great deals to be had at the Santa Cruz Warriors team store. Once a season, deals with Rakuten where if you buy $50 you get a free jacket. This compared to $75 deal with the GS Warriors but a different cool jacket too…. Both great deals! Don’t forget to see a basketball game. The organization is top class with fair prices and GREAT promotional giveaways. The atmosphere is electric . If I lived closer I’d be a season ticket holder but 8-10 games a year and one playoffs”
“I am so impressed with this particular Rip curl store. I purchased items at a Rip Curl Store and they did not work out so I returned them receiving a gift card. I saw the wetsuit I wanted online and attempted to purchase it with my gift card. It would not work. Upon calling A customer service number I found online, they were very helpful but unfortunately I had an in-store gift card and to purchase items online you need an online gift card. Very frustrating considering it was a bigger item I purchased. Anyways I went to the Rip curl store on the west side and they did not want to help me at all. The girl at the register was very nice but upon calling their store manager they were told they could not help me. I called the customer service number back and despite his efforts he was not able to help me resolve this. He said to go into another retail store and perhaps they will be more helpful. I went into the Rip curl store on 41st Ave. and I was immediately blown away with the helpful attitudes of the staff. Keenan I hope I am spelling his name correctly did an incredible job. He got my phone number and said he would talk to the regional manager and get back to me. I received a call that afternoon. He said to come down and they would take care of me. I went today and Keenan did just as he said he would. I am so impressed with his customer service skills and his attention to detail as well as his eagerness to want to make a situation right. Those are all things that any employer would want to have and an employee and Rip curl is very lucky to have Keenan on their staff. Now I am so excited that I can buy the wetsuit I need to get out in the ocean and paddleboard! I highly recommend the Rip curl store on 41st Ave., and if you go in there be sure to ask for Keenan because he will treat you right. Thanks again!”
“How often do you give 4 stars All you corporate people out here reading this take note This store has a. Employee who is absolutely amazing and her picture belongs next to the definition of customer service Associate 296496 Unfortunately I didn't get her name I was too blown away by her awesome customer service I miss getting the customer service that this person gave Thank goodness for her dedication”
“Fun vibe I usually just buy wax here but I've gotten a few cute gifts etc for friends. Pleasant customer service. And they My pup who comes with me to shop everywhere they never have minded. In fact they are all really sweet to him. Which makes me love them even more”
“If they don't have what your looking for they can order and get them pretty fast has the latest jersey's at a reasonable price. We buy all our soccer jersey's there great family run business”
“We like to visit this place when we are i the area!!! They have a variety of clothes for mans and women, we are not sure where they manufacture but it seems like a nice place to shop You should check their accessories section! Santa Cruz see you soon”
“I got some cool men's shorts here! In an ideal world I'd be able to call up a surf shop like this or the smaller ones before a surf trip to Mexico and instead of bikini bottoms there'd be an array of women's surf leggings to protect me from board rash. And lots of rash guards and none of the women's clothing would have any floral prints or pink that would make me look extra basic. There would be bikini tops with clasps and adjustable straps and surf hats to protect me from the sun. I wouldn't have to go on Amazon and mix and match. That being said their women's marketing team is making their stuff less gross unlike the ONeill women's team which believes women should look like they give massages to Epstein (just kidding) and literally should never have fun. Ideally this store would also feature really muscular female surfer models and there would be clothes I could actually wear around the Bay Area for months that aren't four hot days in September. They'd also have tons of cool women surfing short boards and burning bikinis in a bonfire and men would surf in Speedo's but that's the next step of the revolution”
11AM - 5:30PM
217 Capitola Ave, Capitola
Sporting Goods
“Popped in on a whim, greeted by a fantastic gentleman who was happy to provide any assistance he could. Browsed the great selection of men's shirts, ultimately found something special on the sale rack. Nice quality products, great employee, wide selection, there's nothing not to like here!”
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“I had a great experience at Fleet Feet Aptos. I had been there a few times before actually making a purchase. When I finally did, it was to replace an old pair of Hoka (Bondi style, to be exact). I forgot the name, but described them to her and she knew exactly what I was talking about. I was able to get a pair (even more comfortable than the last pair and they were my favorite to walk/work out in). Overall, the selection is great. The customer service is wonderful and you're able to donate old running shoes (and sports bras!) to this location. I will definitely be back for my gym/walking gear.”