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“Came in for a phone replacement and was immediately helped by a gentleman named Armando. I'm not very tech savvy so I was very relieved when he took care of all the technical things that had to get done. Not only do I appreciate his kindness and patience but also him going out of his way. Again thank you Armando I will definitely be coming in and making this metro store my main store.”
“Arlene and Cindy were amazing they walked me off the cliff I left Tmobile after 17 years if I would've talk to them two weeks ago I'd still be your customer”
“Great experience! Ernesto was so friendly and very informative while he helped me through my purchase of an iphone 14. I will be coming back to this T Mobile if i have any future problems or concerns. Great customer service care.”
“Great store agent Joshua!!! From the moment he picked up my call... ge was polite and accomodating. When i visited that same afternoon he took my trade in and told me about promos going on? I got my dream S24 ultra violet ❤️?He will forever be my Tmobile agent !!!?? Great location and also the other reps there are friendly and knowlegeable.You made my day better ❤️❤️❤️”
“Giggle Fiber excels as the leading internet provider, offering unparalleled prices and a dedicated commitment to customer satisfaction.~Experience~Having contacted Giggle Fiber after regular hours, I left a detailed message with the customer service team. The next morning, Azniv promptly addressed my issue. Responding to my urgency in restoring internet service, she efficiently arranged for a technician to visit the same day. Azniv’s exceptional customer service relieved my stress.Miguel Senior impressed me with his outstanding service—knowledgeable, friendly, patient, and understanding. He explained the issue thoroughly, going above and beyond by carefully moving furniture to access the fiber cable. Not only did he fix my internet, but he also ensured everything was returned to its place neatly. Having experienced issues with other providers, I confidently say Miguel Senior’s service surpasses any previous encounters. Thanks to him, Giggle Fiber stands out as the best. Polite and helpful assistance from Miguel Junior and Justin further enhanced my positive experience. If Giggle Fiber is available in your area, I highly recommend it.”
“I don't usually leave reviews, but Daniel, man, he deserves it! He goes above and beyond to ensure a customer is fully satisfied. He does such a good job that I would definitely recommend anyone to go to this store! Thank you Daniel! ?”
“Customer service is phenomenal here! No wait time when I walked in. Everyone is greeted as soon as you enter. Ray and Jose went above and beyond in helping me trade my phone in and activate a new line. Great deals! I received store credit and walked out with fast charging cables, accessories, and a watch for my daughter. Starbucks next door is a lovely plus too. Definitely my go to store from now on!”
10:00 AM - 8:00 PM
3699 E Foothill Blvd, Pasadena
Internet Service Providers
“This past Friday we had an amazing experience at this location. After reading most of the reviews, I was apprehensive to stop by. I'm glad I did not allow the negative comments to keep us away. It was time to upgrade three phones and did not want to encounter a hassle as in years past. If you want to be treated with respect & the utmost kindness, look for Jen to assist you. Jen went above and beyond the norm to get everything handled in one visit. Not only did she take her time to make sure we were happy with our transaction but she also was multitasking and assisting others while we waited. No one was left unattended. It was a busy day (Veterans' Day). Jen's personable demeanor and friendly smile is what made a difference, and I absolutely will be returning to this AT&T location. Look no further for outstanding customer service. Her name is Jen.”
“Best customer service ever at this location. We've had some of the worst customer service at other Boost locations, but Miguel Ángel at this location goes out of his way to help and with the best attitude.”
“I would give it 5 stars. Because everything is fine, customer service is perfect.. But the team that works fails to activate the cell phones twice, according to them. They activate my cell phone and no calls come in, so they need more preparation”
“JAYLIN was exceptional. In an industry where customers wants and concerns are often cast aside by store employees and representatives in an effort to pursue individual quotas, store goals and district metrics Jaylin stood above the rest and understood my questions and needs. Taking care to address only what I wished to accomplish while not trying to force a sale down my throat. This is what customer service is all about! Please keep up the great work! It did not go unnoticed. 10+10 stars :)”
“Walked in today around noon for solutions on the issues that haven't been resolved from endless T mobile customer online chats or phone calls. All gentlemen in this store were nice, especially Jimmy and Ronald. They listened to the issue and guided me directions for better communication. I followed his guidance and was able to FINALLY settle everything! Thank you all for your kindness and generosities!”
“I don’t remember the male employee’s name. I visited to change my number. I was picky about finding a good number, but he was so sincere and kind as if it was his job and changed the number after trying more than 30 times.
I was sorry and thankful. I recommend this place, it will help you as if it were your job.”
“This afternoon I stopped off at the Verizon Store located at 5438 Whittier Blvd. City of Commerce to see if I can get some assistance on my Smartphone. My phone had not updated my incoming messages or emails since the day before.
I was immediately greeted by Jessica who offered to help me with my phone. Within a few minutes, she was able to power off and then power back on my phone and my messages and emails updated. Jessica also showed me how to power down my phone in case I have the same problem again.
Thank you Jessica for your Outstanding Customer Service!
David R.”
“I want to thank Paula and Richard in the Hastings Ranch store for their amazing customer service! The day got started off with an unexpected and difficult situation, but they were both calm and extremely helpful through it all. Richard was very knowledgeable and handled everything for us with great care and efficiency. We had been very unhappy with our previous carrier, (whose name starts with a V and ends with erizon,) and we decided to see what our other options were -- and I am so glad we did. Thank you so much!”
“I was here yesterday to sign up for home wifi for the first time ever. I had the great pleasure to be helped out by PJ, who is a subject matter expert, professional, and welcoming. He helped me identify the exact plan I needed and was very helpful in getting me set up with a strong 5G connection that was up and running in my home in minutes. 100% seemless experience!”
“I normally take care of business over the phone or through my app, but I needed some extra help and care with my phone when I walked in. I saw a friendly familiar face Noah he’s helping me in the past and he’s been so patient and so kind with me, this time I really needed his patience and this time because we had some stuff to figure out over either getting a new phone or who knows, but he spend all his time walking me through everything making sure that everything was taken care of that I didn’t have to worry about anything help me make the right choice and he said it was it was going to be was how it is and it’s not that often that things go that way…so here’s to Noah and the whole team that helped him help me. I appreciate you guys at T-Mobile South El Monte, thank you, thank you”
“This place is amazing. The ladies are very friendly and professional. They are knowledgeable in all of their services. I highly recomend this Boost store for all of your cell phone needs.”
“Make An Appointment!!! I walked in at 11:30 my appointment was 11:40. My name was called right away after I signed in. There was 20 people waiting & were not happy cuz they were not aware of making appointments. It's a very big place but not enough people working there.”
“Really quick and easy experience at this location this morning. My phone was stolen recently, I bought a new iPhone from Apple and came in to activate it on my acct. I was ready for an hours-long process since I didn’t have my old phone but it was very easy and everyone was super helpful.”
“MARYLOU is the real deal ! My husband needed a new phone immediately, to assist with work the next day. We went in NOT knowing exactly what we wanted, but had an idea. Marylou, came over and greeted us, and offered to help. We told her more or less what we needed, and she immediately gave a great suggestion. It was perfect, and on sale ! She carefully assisted very kindly, SUPER KNOWLEDGEABLE, professionally, and without rushing us. My husband and I are not tech savvy, so she even helped link my husbands smart watch to his new phone.
All while paying attention to our needs/ usage of our other SPECTRUM accounts. Such as our cable/ internet, and informed us of a promotion that helped tremendously
!!! Had she NOT offered this, my husband and I had already made plans to switch to another company with my union offering a better deal. However we wanted to stay with SPECTRUM, and now we were were able too. Not only did it help us monthly, but she helped us understand our services soooo much better. We now get the MOST out of it, with ways that we did not even know about. It took about 2 hours, but keep in mind, buying or trading a new phone can be stressful, and time consuming like buying a car or house. So it helps if you go with that in mind. It just depends on what you need. Thank you for the best experience we have ever had with our phones in 30 years of marriage. Ask for Marylou !!!”
“The girls there were very nice help me pick out the right phone for me I got me an LG 6 with a stylus pen free all I did was pay the Texas original price was $230 keep in mind we get confused when we say we're going to get something free keep in mind you have to pay the original sales tax from $230 is $22 in change plus your activation fee plus you're acessories I came out as a winner anyways I end up paying $92 and change with my monthly Supply service activation and and all I came up winning I saved $130 plus my taxes from that so if you really look at it I end up saving about $160 and my accessory for my phone cuz it's a big phone it's a 6.8 my acessory to it I even got a good discount on it too honestly gave it to me for $10 can't beat that I paid 28 plus tax for my Motorola phone cover and not only that keep in mind that they do have $10 plans $15 plans depending on the gigabytes that you want and that's if you ask so $10 is 1GB $15 is 2GB and so on so my $35 plan is 10gb I love my clan I won't have to be worrying about I don't have service Wherever I Go I have service after being with MetroPCS for many years since early 80s when they barely started I had their service but whenever I lift two different zones example San Bernardino Lake Elsinore it was so hard to get the service over those areas and with Boost I can go anywhere and I have service I really do love it so if you're like me and you don't want to deal with the $40 plan or even a $30 plan did it measure you do get less $40 is 10 GB say $5 if you go to boost and keep in mind to ask about those other services that they're $10 $15 and so on of course it will be less gigabytes but you have free phone service you can always add??”
“Customer service was amazing when I first entered the store , I was greeted with a warm welcome and big smile by a guy named Manuel :) . He was very patient and helpful with me that I would definitely recommend going here since the people here are very nice and helpful !!”
“Jimmy he is the store manager ,he is so incredible, he taught me how to use the smartphone ,because I was using the flip phone
He is so patient ,nice and professional
But I need I will still sometime to get use to it
Haha BTW thanks Jimmy
Appreciate your help”
“The repair guy, he knows what he's doing. He did a great job fixing my phone's broken screen, and he doesn't take a day or two. He did it in 1 hour, on the same day! My phone looks new!”
“Went in to get my equipment for home internet and I ended up with not only coming out with the equipment but a new galaxy phone as well, the stores sales rep Joyce was very helpful and broke everything down for me to understand. Recommend coming to this store for their professionalism and care for the customers.”
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“My family has been using italk bb for ten years. The service is very good. If the remote control is broken, you can replace it for free. The monitoring is also good. The equipment does not cost anything and the service fee is only a few dollars a month. It is very cost-effective. I like this store very much.”