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“Ask for Austin. He's the best! Very tech-savvy, friendly, and goes out of his way to help you.
I didn't realize I was eligible for a free upgrade, thank God he checked my account and recommended an $800 phone which I'm very happy about.”
“I took the time to write this review to acknowledge how great the customer service is at this location, especially from Kevin and Ana. They are both extremely knowledgeable and truly customer-service oriented. They do an incredible job and always make sure they understand exactly what you need.
What really stands out is that they remember customers even when you come back months later. I’ve been a T-Mobile customer for over 20 years, and I can honestly say that Kevin and Ana go above and beyond. I wish all customer service experiences were like this.
Congratulations to T-Mobile for having such outstanding team members.”
10:00 AM - 8:00 PM
3699 E Foothill Blvd, Pasadena
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“This past Friday we had an amazing experience at this location. After reading most of the reviews, I was apprehensive to stop by. I'm glad I did not allow the negative comments to keep us away. It was time to upgrade three phones and did not want to encounter a hassle as in years past. If you want to be treated with respect & the utmost kindness, look for Jen to assist you. Jen went above and beyond the norm to get everything handled in one visit. Not only did she take her time to make sure we were happy with our transaction but she also was multitasking and assisting others while we waited. No one was left unattended. It was a busy day (Veterans' Day). Jen's personable demeanor and friendly smile is what made a difference, and I absolutely will be returning to this AT&T location. Look no further for outstanding customer service. Her name is Jen.”
“I want to give a shout-out to Yvonne for her outstanding customer service today. From the moment I walked in, I was treated with professionalism and genuine care. She took the time to explain my options clearly, answered all my questions, and made sure everything was set up perfectly before I left. In addition, she even fixed the problem due to my mistake, which took almost another hour. I will definitely recommend working with Yvonne for any Verizon needs.”
“Wonderfull employees here in the store. Amanda was so sweet! She helped me and my mom pickup the modem and activate a new phone line with Spectrum. She was fast, knowledgeable and extremely friendly. Great customer experience ✨”
“Ryan the store manager was super great and helpful. Pleasant nice friendly professional and very patient and helpful, I left very content and satisfied with my problem resolved.”
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“I had an excellent experience with Kali at the T-Mobile Old Pasadena location. She helped me switch from another carrier, and the entire process was incredibly smooth and stress-free. Kali is highly professional, knowledgeable, and truly knows what she’s doing. She took the time to walk me through the details of each plan, explained everything clearly, and made sure I chose the best plan with a great deal that fit my needs. Outstanding customer service from start to finish—highly recommend asking for Kali!”