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“I am mind blown at the kindness I received today at this Post office. Thank you so much lady for helping me reduce the size of my package to save a few dollars. I’m trying to save for a road trip with my family and have been unfortunate to all of the sudden need car repairs as well as a dental procedure due within weeks of my trip I’ve been trying to save for that I will now have little to bring on the trip since these pressing circumstances are very costly. Every little bit of money helps. Thank you thank you ?”
“I live right around the corner and have had to come in more frequently. Always the best customer service here! Thanks Pancho & Delia for making every experience so welcoming??”
“The staff are efficient, friendly, show high level of competency.. their work ethics are exceptional despite the increasing demands for passport applications and renewals. They try their best to give each customers an exceptional customer service. Thank you again.”
“The best post office, because Cindy and the other ladies are always friendly. Majority of the time I get the clerk Cindy who is always nice about scanning my packages. I always get a receipt and she’s never refused me unlike the workers at the post office on Elliot street. They’re extremely pushy about leaving your packages in a bin. It’s too risky not having them scanned in and getting confirmation. Anyway, Cindy is great and so is this post office!”
“Cyclone Postal is a USPS Postal Partner. This program is similar to the older USPS Contract Station Program. This means they sell stamps and postage at the same rates as the post office. They will accept all of your outbound mail and issue instant tracking.USPS mail is picked up several times daily. (Mon-Sat)Cyclone offers the following:* UPS and FedEx Ground/Express services with daily pickup.* Private Professional Post Office Boxes Services and Package receiving.* Notary and Fingerprint Services.* Faxing Documents* They offer online vendors and businesses complete logistics services to ship their outbound shipping.* Authorized U-Haul Dealer with vehicles onsite.* Pack and Ship your outbound packages.”
“It has been 2 years for my son. Two years before he was 4 years old. Now he Getting better and better and Had lots of fun！Coaches are strict but kids all like them”
“I don't know if he or his boss is going to see this but I just had the best experience thanks to Deante. He was welcoming, super helpful, and didn't rush anything. Greeted people like regulars at a coffee shop and smoothly and politely got out package shipped. Would've tipped him if I could've. Deante, if you're out there, way to go restoring out faith in humanity.”
“Ive been in and been visiting this post office for 15 years strong. Never have I experienced any issues with US MAIL, nor anything needed, when shipping packages to Friends and Family members. The postal team in here also are very helpful and benevolent to customers needs, a very pleasant place, that I love visiting. Thank you guys, keep up the friendly attitude and all the smiles added to your service. Thank you.”
“Everyone here has been friendly and superbly helpful(and I have worked with everyone that's been here over the past decade).
Many of the bad reviews are for general frustrations with post office speed and delivery in general.
Solutions?
1. Remove people with conflicts of interest (ie DeJoy and Wos who may claim up to a total $75,815,000 in assets from U.S. Postal Service competitors, according to government records) from positions of power and/or force them do divest from companies that benefit from USPS's shortcomings.
2. Invest in your infrastructure and workers. Make sure there are enough mail carriers; ensure they are paid fair wages that raise with inflation; and prevent deteriorating labor standards which will inevitably get in the way of effective and efficient mail delivery. (The former removes many disincentives for this.)”
“Wonderful service from Javier, who helped me with a large number of packages. I've had multiple great experiences with Charles as well. I tried to leave an internal review, but the QR code on my receipt isn't working. I'd leave a great review there as well.”
8:30AM - 5PM
2054 S Hacienda Blvd, Hacienda Heights
Post Offices
“My go too post office because I live locally. Lines are not bad, if there is one at all. All of the clerks are super nice, friendly, and most importantly, helpful. Thank you always for the service. Peace”
“The staff at most post offices near the city are always angry and unfriendly, but here is different.
Especially Miss Lupe and Mr Lopez are always kind and smiley.
They are professionals.
Even when they're really busy, they always do things like professionals.
They are much more than -good-.”
9:30AM - 4:30PM
10452 Rush St, South El Monte
Post Offices
“Just came to drop off a package. I’m not one to really mail anything out but Doug made everything so simple. He went out of his way to help me out and provide me better options.
People like Doug make this a better place!”
“It's a very small post office, right off Irwindale Ave and Arrow Hwy, on a side street directly across from a city park and the Irwindale Police Station. The parking lot has 4 spots, one is disabled only, however, there is parking permitted at it's curb on the street, which is why 4 stars. If you arrive at 2:00pm during weekdays, you'll have to come back at 2:30pm to allow the employees their lunch break. There's also the drive-up out-going stamped mailbox with the Priority Mailbox and Express in the parking area. It isn't as big as the Covina Post Office on Rimsdale or the West Covina P.O. nearby the West Covina Fashion Plaza which may discourage some but I find a bonus for no waiting, generally. It has a handicapped entrance and ramp next to disabled spot. And I've yet to see any of the postal employees being rude or unhelpful to any of the customers and there definitely is no woman by the door asking if you need stamps (really? it's so small, she'd get in the way if she existed) as one review claimed. I just like it because it's quick and easy if I need to go inside.”
“I had to mail a set of important legal documents, and I was in a bit of a rush. The staff at this post office went above and beyond, making sure I picked the fastest yet affordable shipping option. They explained everything thoroughly and ensured my documents were safely packaged. The service was quick, professional, and the prices were very fair, especially for the quality I received. I’m so grateful for their help, and I will definitely return for all my mailing needs.”
“I would like to sincerely thank and commend a staff member at the post office, his name is Jonathan Lopez, he is a star! He is exceptionally dedicated and professional. I recently had a piece of mail that was not delivered, and thanks to their swift assistance, the issue was located and resolved within just a few hours.
His efficiency, responsibility, and attention to detail left a deep impression on me. He truly stood out as a model of excellence. I hope their efforts can be recognized, as they deserve to be a role model for outstanding customer service.
Thank you again for your help — it meant a lot!”
“Nice and friendly staff. Moderate wait time, you can tell they’re trying their best it’s just a smaller more remote office, if you tailor your expectation to what it is you’ll be fine.”
“The service is good, though sometimes a bit slow with long lines, especially during peak hours and weekends. Recently, they installed a kiosk here, which helps a lot”
“I picked up a few packages from here; every time, the staff brought them out quickly, and the staff is always friendly. Even though there's always a line, it moves quickly.”
8:30AM - 5PM
396 S California Ave, West Covina
Post Offices
“Best usps than the one in College St. Asian lady gave me a receipt like she supposed to unlike the other branch. Love that they're open till 2pm here. Plus their customer service is better here than a lot of the other branches. Huge parking too.”
“I don't know why this post office gets such bad reviews. Maybe they've had problems in the past, but the customer service staff in place now is always helpful, kind and professional. I'm usually there a few times a month for various types of mail services and I've never had a problem. Sometimes they get really busy depending on the time day or holiday season, but I either use the kiosk during those times or just try again a different day.”
“I was just here for a Passport application. they have hired more agents to do the works so they would not be overwhelming . So the services become better right now .”
“The Mailcarrer that does my street is the BEST. Eric is always happy to see me and has a smile. He has been with the Post office for a long time, and has lots of experience.GOOD JOB ERIC”
“I dont get all the low stars.... but hey, if I can walk straight up to the lovely young ladies at USPS and send my mail without waiting. Dont go! Sent a certified letter without a hitch in 5 mins. All the tracking info was Updated the whole voyage.”
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“Very Helpful at this post office. Everyone there has been nice and respectful and they get the job done in a timely fashion. Thankful this post office is close in town and love the old fashioned structure as well :).”