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“At the moment, I only have a complain! I am looking for a phone number to contact them and it’s not even accessible…so frustrated because my package has not moved since Monday and today is Wednesday! They told me my package would arrive by Wednesday. I need an accessible phone number please!
I came back to comment that I had to go to the location to ask (which was an inconvenience due to my schedule) but the people were very nice and helpful! I left them my contact information, and they said they would contact me to follow up on my package, and they did. My package has arrived to its destination…so happy!”
“I can’t say enough good things about this post office. Every single time I walk in, I’m greeted with genuine warmth and kindness. Adriana, Anne, and Jose are absolute gems — each one of them is so friendly, patient, and makes you feel truly cared for. They go out of their way to be helpful, and there’s such a comforting, positive energy every time I visit.
What also really stands out is how much effort they put into decorating for every holiday. It’s those little touches that make the place feel so welcoming and special. Going to this post office honestly feels like visiting family. Thank you all for making a routine errand feel so warm and human. Highly recommend this location to anyone who wants great service with a smile!”
“Cindy is fantastic! She’s professional, efficient, and always a pleasure to work with. I regularly ship parcels to my overseas clients, and she manages everything quickly and smoothly every time. She saves me so much time. Thank you for the great service!”
“Cyclone Postal is a USPS Postal Partner. This program is similar to the older USPS Contract Station Program. This means they sell stamps and postage at the same rates as the post office. They will accept all of your outbound mail and issue instant tracking.USPS mail is picked up several times daily. (Mon-Sat)Cyclone offers the following:* UPS and FedEx Ground/Express services with daily pickup.* Private Professional Post Office Boxes Services and Package receiving.* Notary and Fingerprint Services.* Faxing Documents* They offer online vendors and businesses complete logistics services to ship their outbound shipping.* Authorized U-Haul Dealer with vehicles onsite.* Pack and Ship your outbound packages.”
“Haven't been there IRL, but from the service I get from deliveries. I can't help but give them 5 starts — they work their butts off no matter how if it rains or if it's ungodly hot or cold. These guys are always here for us, they're one of the back bones of America! Keep up the amazing work mail(men/women) of USPS Covina! You guys are amazing”
“I had a great experience at the Covina United States Postal Service office while helping my husband get his passport for the first time. The whole process was smooth from start to finish. It was super easy to make the appointment online, and when we arrived, everyone was friendly and helpful. The staff made sure we had everything we needed and walked us through the steps clearly. It made what could have been a stressful process feel quick and easy. Thank you to the Covina USPS team for the excellent service!”
“I find then more than reasonable in there services ? Sometime it’s the visitor who r holding the line ? By not thinking about other next in line ? They take there time arranging there papers , moving like turtles . Overall , this location deserve an A ?”
“This is a nice post office. Here's my tip for anyone who needs a passport: Many city halls and even public libraries will process your passport. It's worth it to call around and go there instead. You can also start the process online and print out the forms and read about all the things you will need for your passport. In my experience, the post office is the last place I would go for passport needs.”
“After failing to find my packages in my mailbox for quite some time, I went to the front desk for assistance. I was advised to purchase a P.O. box, which I did; however, my packages were still missing.
When I returned today, an absolutely wonderful staff member—a woman named Kamal—helped me out. I panicked because a package delivered today contained medication, and although I overreacted, she handled the situation with great understanding. She contacted the person who had delivered the box to inform him of the issue—a man named Mark—and he immediately met me at the mailboxes to assist me. He was incredibly understanding and patiently demonstrated, step-by-step, that my key was actually opening the wrong box. It turned out my previous shipments—and everything else—were right where they belonged. Given how stressed and agitated I was today, I was extremely pleased and grateful to encounter two employees who were so helpful and understanding.
My deepest thanks and appreciation.✨✨✨✨✨⭐️⭐️⭐️⭐️”
“Great post office and staff but I “lost” a 11 1/4 inch 9k gold mens, anklet here. If you find please send back to my forwarding mail address, i had PO Box 97.. it would be greatly appreciated and I would compensate you.”
“My go too post office because I live locally. Lines are not bad, if there is one at all. All of the clerks are super nice, friendly, and most importantly, helpful. Thank you always for the service. Peace”
“Convenient drop off location, tucked inside a cozy corner at the Good Neighbor Pharmacy. Super friendly service and zero wait time. ? recommend if you have ready to ship packages.”
“It's a very small post office, right off Irwindale Ave and Arrow Hwy, on a side street directly across from a city park and the Irwindale Police Station. The parking lot has 4 spots, one is disabled only, however, there is parking permitted at it's curb on the street, which is why 4 stars. If you arrive at 2:00pm during weekdays, you'll have to come back at 2:30pm to allow the employees their lunch break. There's also the drive-up out-going stamped mailbox with the Priority Mailbox and Express in the parking area. It isn't as big as the Covina Post Office on Rimsdale or the West Covina P.O. nearby the West Covina Fashion Plaza which may discourage some but I find a bonus for no waiting, generally. It has a handicapped entrance and ramp next to disabled spot. And I've yet to see any of the postal employees being rude or unhelpful to any of the customers and there definitely is no woman by the door asking if you need stamps (really? it's so small, she'd get in the way if she existed) as one review claimed. I just like it because it's quick and easy if I need to go inside.”
“This is a small post office. The clerks are always nice. It’s not a drive thru McDonald’s, this is a government office. The El Monte post office is also nearby off Valley and Ramona!? The only rude people are the ignorant complainers. Thank you ??Ms. Leilana for your patience with my international package today, and for hard work, everyday. ?”
“I had to mail a set of important legal documents, and I was in a bit of a rush. The staff at this post office went above and beyond, making sure I picked the fastest yet affordable shipping option. They explained everything thoroughly and ensured my documents were safely packaged. The service was quick, professional, and the prices were very fair, especially for the quality I received. I’m so grateful for their help, and I will definitely return for all my mailing needs.”
“Often a positive experience every time I come to the post office :) There’s often a line, but it moves quickly. The new scanning machine helps me avoid long lines for when I just need to scan a pre-purchased label.”
“The staff were very welcoming. Since my English isn't good, they guided me through each step of the filling process and even used simple colors to help me complete the payment. It was so heartwarming and efficient.”
“I find it strange that the staff here are so friendly and welcoming, yet the ratings are so low! It's unfair. I had a great experience here and I want to give a glowing review.”
“Best usps than the one in College St. Asian lady gave me a receipt like she supposed to unlike the other branch. Love that they're open till 2pm here. Plus their customer service is better here than a lot of the other branches. Huge parking too.”
“Nice and friendly staff. Moderate wait time, you can tell they’re trying their best it’s just a smaller more remote office, if you tailor your expectation to what it is you’ll be fine.”
“The supervisor is very helpful and kind, she responds to clients’ concerns and questions promptly. The people under her can be unprofessional and rude sometimes, however, she will take appropriate steps and actions accordingly. Not the most customer friendly staff at the window, so you are pretty much at their mercy and remember to remain polite.”
“I selected this location for my passport application . Amazing service. Clerk was really helpful with excellent customer service. Forgot his name but he deserves a 10/10.”
“I have to admit that the management or system used for 2025 during the busy season (November-December) have improved substantially compared to the last 10 years.
The key thing was keeping the drop off bin free of packages getting stuck especially for those that drop off ton of packages. Otherwise you'll have to wait in line just to drop off which could be worse when there are only 1 employee working the front.
The most annoying thing would be that the outer door can be locked at times before 9am which means you can't access the drop off bin or PO Boxes earlier.”
“Best u s p s office in the whole area.The best employees very calm and very respectful, not like other u s p s offices for the amount of mail they get.It's tremendous and the guys are very calm and they help when you need the help.Five star they deserve it”
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“Love our little post office. We had a po box here years ago and still come by occasionally for shipping. I do love the convenience and that little machine you can use for postage, but I really enjoy talking to the staff here. They’re always friendly, and I especially love the brunette women who greets you with a warm “hi mija.” it just makes the whole experience feel a little more personal ?”