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“This is my 2nd time visiting this store this time i brought my cousin with me since she’s upgrading her iphone as well. I was lucky to be help again by Kuya Raffy! I don’t go to any other store no more ever since because of him honestly, everything was laid out for me perfectly without sugar coating. I was showed the best plans that i can get for myself and if i’m saving more than not. I also don’t feel pressured on trying to finish a transaction right away like the others because with Kuya Raffy they always make sure they have enough time for everyone and make sure you are help. Thank you very much for helping us all the time Kuya Raffy! Would always recommend this store with you around! 5 stars is not enough to rate you for always going beyond and over for your customers! Grateful for you and your team!”
“My iPhone got wet and wouldn’t power up. I thought my contacts were backed up with iCloud and with Verizon backup but only about 1/3 of them were. My text messages were backed up but most of them were only identified by numbers instead of by name - thousands of them- total nightmare. They took my phone apart and connected a portion of it to their equipment and were able to upload all of the missing data from it. It took a week and cost $300 but it saved me a lot of time. Huge relief, thanks!”
“I highly recommend working with Josh, he is knowledgeable, friendly and does right by his customers. He really helped me with a dashcam issue and I am so glad that I stopped by his shop. Parking was super easy too.”
“I had an amazing experience here! I got a brand new Samsung Galaxy S25 FE for just $70 -- seriously an unbeatable price.The staff were helpful,the process was quick,and everything went smoothly. If you're looking for great deals and excellent service, this metro location is definitely worth visiting”
“Amazing customer service from Josh. Josh is very friendly to everyone. He was very professional and thorough. I was really happy with the service. Thank you, Josh.”
“I requested to replace my broken iPhone LCD screen. He installed a new LCD in just less than hour. He also put on a new screen protector, and that was nice of him.
THUMBS UP !”
“James was very helpful to my husband and I when we went in to upgrade my phone and switch to the service. He streamlined the whole process and was very nice. He is very knowledgeable on the products as well. Thank you James”
“Alaina is amazing! Super knowledgeable, helpful, friendly and very patient with neophytes like me. I really appreciated her help and will only work with her for any future needs.
I returned to the store two days later because I had questions about how my bill was showing. Stephanie was super knowledgeable and helpful as well. This is a great store!”
“They were very helpful. The staff answered all our many questions about our phones and purchasing new phones. They explained the plan options and the costs associated with promotions, pricing of new phones, credits if any for our phones and monthly financing of them. It is something we need to think about, because our phones are old and new promotions might need us to change our phone number and such!”
“I stopped by on Sunday to explore my options for an affordable phone plan, and Andre made the entire experience easy. He was quick, knowledgeable, and answered all of my questions. I was able to transfer my number from T-Mobile within an hour. The process was simple and stress-free. Andre was very helpful, and I will definitely recommend this location to others.”
“I can't say much about this store itself. But I will be talking about my experience with switching to cricket wireless. It is amazing! I am so happy now. I have 3 lines with them and I was able to move my phones to them. I can't recommend them enough. Very happy customer!”
“I had a fantastic experience here at the Martinez location. Mike was helping me and went above and beyond to help me add a box to my account and show me how to fix issues I was having with my phone. He has a great personality and excellent customer service skills. Will definitely go back again with any further needs”
“This is the place to buy your car from, easy to deal with with no pressure. AJ was able to get me financed within minutes with a good monthly payment. I will always recommend Vallejo Motors to family and friends.”
“I went in with my family to upgrade our phones and Des helped us. We had so many questions but she was very informative and clear. She made the whole process smooth and quick.”
“Saad is the best employee that this Metro store has. He helped me with my bill, my phone and my online payment. If you guys need help ask for him he's going to have your back. A lot of people need to learn from him how to conduct business”
“Marnier & Austin are both personable and good, knowledgeable dudes who I felt like were honest with me and not just trying to upsell me. Super grateful for both of their help!
My only complaint is more of an AT&T general complaint, I was given an ETA of end of February for my new phone's arrival and it only arrived today with no real updates given during the wait, but that doesn't reflect on this store.”
“The new owners is amazing. Reps, Rehan and Avle have helped me get a great phone and I qualified for a free tablet. They are very friendly and helpful. I've never had such a wonderful experience until I met them. Thank you all so much. I will always return.”
10AM - 8PM
5201 Sonoma Blvd #31, Vallejo
Mobile Phones
“(Translated by Google) I liked the attention Jannia gave me, very patient, even though she was busy with the clients, she helped us all, thank you very much! I would definitely go back to this store(Original)Me gusto la atencion que me dieron muy paciente Jannia apesar de que estaba ocupada con los clientes a todos nos ayudo muchas gracias.! Definitivamente volveria a esta tienda”
“Antwon helped me and he was AMAZING! He was very calm, extremely knowledgeable about details I have never known about my phone. He was very capable and I would like to steal him away from their store and hire him for my company. I highly recommend him! ??”
“I recently visited the T-Mobile store at Sunvalley Mall in Concord, CA, and I had an amazing experience with Shalvina. I’ve been to other T-Mobile locations before, but the service she provided truly stood out.
From the moment we walked in, she welcomed us with a warm smile and such a positive attitude. She was patient, kind, and genuinely cared about helping us with everything we needed. Her generosity and professionalism made the whole experience smooth and stress-free.
It’s rare to find customer service like this these days. I highly recommend visiting her if you’re at the Sunvalley Mall location — you won’t be disappointed!”
“Thank you Kamari, Mariana, Whitney. It was absolutely SLAMMED on a Wednesday night before close. They did their best to help everyone efficiently and kindly. Letting people know what they could and could not do in the last hour. Thank y’all for all your help!”
“I had an issue with my BIOS which HP could not readily resolve remotely. So they advise me to take my laptop to the Geek Squad, suspecting a probable hardware related problem.
I took it into Best Buy, and the technician resolved the matter in under ten minutes.
Needless to say, I was one contented customer.”
10AM - 8PM
1 Sun Valley Mall Rd, Concord
Mobile Phones
“I went to Cell Doc to get my iPhone 13 pro fixed, and they did a fantastic job. They quickly replaced the camera and screen. Natig provided excellent service with a friendly smile.”
“I was having issues with my phone and had visited another tmobile location and they weren’t able to resolve my issue. I visited this location and was assisted by Julianna, she was great she took care of my phone issues and resolved everything for me. Thank you Julianna!”
“As a walk in customer from South San Francisco, Metro PCS Vallejo ( Tennessee ) staffer ALEX helped me reduce my monthly bill ( being a metro PCS customer since 2008)...
She was 100% professional in answering ALL my questions about replacing my old Motorola phone...
She was attentive,kind and respectful...
I'm impressed!! Highly promotable!!!”
“The gentleman that helped me was very informative. Even though I did purchase a phone from him he informed me that the metro pcs (Tmobile) phone that I got as a gift could NOT be activated through him or any Metro store for that matter because they (metro) has a number of phones with serial numbers and they (metro phones bought instores) DO NOT work (not compatible) with Metro stores.”
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“My phone screen repaired I recently check internet this shop good reviews and was very satisfied with service. Technician Mr. king was professional, knowledgeable, and my phone is now working good like New phone Price was fair, i definitely recommend this store to anyone needing reliable phone repair.”