Madewell is a clothing store that focuses on denim for women and men, offering a variety of jeans, tees, outerwear, footwear, and bags. Customers appreciate the friendly and helpful staff, with some mentioning staff members who provided excellent service and personalized assistance in finding the right jeans and outfits. First-time shoppers often find their experience positive, enjoying the quality and style of the clothing, such as ballet flats and white jeans. The store is also praised for its convenient handling of online orders when issues arise, like sending an order to the wrong address, with staff offering kind and helpful support. However, some customers have expressed concerns about the quality and durability of the clothing, noting that certain items, like a red dress and jeans, did not hold up well after washing or after a year of wear. Additionally, sales discounts can be inconsistent, leading to some dissatisfaction. While many enjoy the style and friendly atmosphere, others feel hesitant about purchasing due to quality concerns and the cost compared to other brands. Overall, Madewell offers stylish options with attentive service, but some customers question the longevity and value of the products.
I was disappointed because they never seem to have any jeans in my size anymore. Not even online.
January 2026
The staff are always the nicest people. I needed help with sizing boom helped me immediately. I needed help returning something and even something so boring was such a nice interaction!
September 2025
The staff at this location have always been very helpful and kind when I've gone in. It's a spacious location and I find the sale section to be larger than the other east bay store
