Metro by T-Mobile, located at 1777B S. Bascom Ave, offers a variety of prepaid plans and 5G phones from brands like Apple, Samsung, and OnePlus. The staff is noted for their friendliness and helpfulness, with standout employees like Juan and Marlon receiving high praise for their customer service skills. Many customers have experienced issues with their phones, but the staff has been proactive in resolving these problems, often going above and beyond to ensure satisfaction. While some users report challenges with communication services, particularly in certain areas of the Bay Area, others highlight the efficiency and expertise of the team in troubleshooting and fixing device issues. The store's commitment to customer care is evident, making it a valuable resource for those seeking reliable service and support for their mobile needs. With unlimited talk, text, and data plans available, customers are encouraged to visit or call (408) 628-4099 for assistance.
The Metro store on Bascom in Campbell was such a great experience the people that work there are so helpful wgo 507 thank you very much I appreciate you
March 2024
Made the worst decision ever .My son bought me a TCL phone as a gift. It it literally broke down the second I walked out the door.
March 2024
Good staff, but poor communication services are not worth more than three stars. This only works in some areas, if you often drive around the Bay Area, then this is definitely not for you.
