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“Aihua was extremely friendly, professional, and helpful while assisting with passport applications for my two daughters. She made the process easy, smooth, and stress-free. We truly appreciate her outstanding customer service. Thank you, Aihua!”
“My experience was so pleasant and the employees were just so kind, helpful, and professional.The lady that helped me was named Maria she was great she was very professional and thorough about her job and made sure that I got my needs met in the most kindest way so thank you Maria for everything and making my day a lot more pleasant.To whom it may concern that lady deserves a raise or maybe a Thanksgiving bonus to show her how much she is appreciated....”
“Hey! If this is your flag which I think it is because of POW flag, is time to change it. The flag is split into two and that's a nono. Jun 2025, two months later on a visit, new flag, thank you.”
“I needed to get my fingerprints taken and the post office machines routinely fail to get good readings from my fingers. Fortunately, the man who assisted me at this location was incredibly helpful and made every effort to prepare my fingers for a good reading. A stressful experience turned into no big deal. Thank you!”
“I’ve been coming to this post office for two decades. Always friendly, helpful and to the point. Happy to see my federal tax dollars going to something truly useful.”
“I remember watching this place get raid d back in the 2010s.All the FBI OPERATIVES were long haired hippie looking dudes jacked like Thor.This place is possibly still.infiltrated with feds that look like bums.Too bad THAT the more you smoke, the lower your IQ.They make this stuff in labs that 10x the potency of that THC.”
“i completely forgot my old school id two days ago when i picked up my package and i just got it in the mail today! i didn’t even hit anybody up for it! a+ customer service thank you very much”
“Ms. Avery, and the other young lady who were working, do an outstanding job of taking care of customers!
Very professional, polite, and attentive to customers needs! The ladies need to be commended for a job well done!”
“Ruth was very kind and helpful here! She's an excellent employee. She saved me $50 today by finding a spare box in the back so that I didn't have to use the XL size they had in stock. The XL would have cost $74 (and was too big for the stuff I had to ship), but the box she found only cost me $24 to ship. Thank you Ruth!”
“My husband and I just received such high quality service it honestly amounted to concierge level service from Ali who processed our expired passport renewal. We arrived without an appointment (you can make an appointment but they will try to serve you if they can even without an appointment,) Ali took our photos, processed the forms and in ten minutes at most, we were all set and out the door. Best of all was Ali’s professionalism and friendly attitude.
UPDATE: On the above review and an added exceptional experience. We applied for our US Passport renewals with Ali at Alamo USPS on July 15, 2025. We received our new Passports Aug 13 and 15, 2025. Great service time.
On Aug 15, 2025, I took my 95 year old aunt in for passport renewal of her expired passport. Ali helped us. His patience and professionalism were superb. Great staff at Alamo, USPS office.”
2:30 - 5PM 9AM - 1PM
1333 Park Ave, Alameda
Post Offices
“While this post office is somewhat hard to find (next to Alley &Vine) once I was able to do so I was greeted by a very friendly US post office person. Miranda was super knowledgeable, friendly, and made my eBay return a breeze. I highly recommend this location.”
8:30AM - 5PM
3641 Mount Diablo Blvd, Lafayette
Post Offices
“I’ve come to this post office regularly in the past 8 months. The staff is friendly, patient, knowledgeable, and extremely helpful in determining the best solution to my mail and shipping questions. This is my “go to” place.”
“I go here all the time and the staff is always courteous and efficient. There's usually a pretty good sized line, but they keep people moving and overall I would say they do a good job.”
“Always fast and efficient. Just don't be that jerk who shows up 5 min before closing with an armful of packages. No lines in the middle of the day. They're occasionally understaffed but that's not their fault. USPS is such a valuable service!”
“Came here to leave a rating just because the lady behind the counter this afternoon was the sweetest USPS employee I’ve ever met. Transaction was smooth and fast too!”
“Ok so update. Although I didn't get a call the driver came back and showed a worker where they left the package. I definitely got my delivery thank you so much for going out the way to come back.”
“i love the post office in my city cuz its very easy to deliver letters though the post office and also delivering packages its also easy to do and the prices are very good so keep up the great work and keep it up”
“Every experience I’ve had here has been better than any other post office I’ve ever been to. Very Customer Service oriented very pleasant to deal with very friendly.”
“They were incredibly helpful. I mean, they’re always great, but they helped me work out which box to use, and they were spot on! I like these simple pleasures, like friendly, helpful people.”
9AM - 5PM
9201 International Blvd, Oakland
Post Offices
“Thank you David for having a smooth transaction with you. I ask an envelope and without hesitation you gave me one and you explained the normal envelope and the priority one. You're kind to me and you have patience of answering all my questions.
Thank you for helping me.”
“I love this post office. The sistah that works in the far corner is so incredibly helpful and proficient at her job. She is so on it, that I usually leave feeling better than I walked in because she makes the experience so pleasant and clear. If it weren't for parking I would use this post office exclusively. I will say that the USPS should update the equipment. Some of the machines seem like they haven't been updated since before Regan was president.”
“You all are crazy! This post office rules! I have shipped many packages through here and have received great service including tips on packaging and insurance. I also live across the street from this location and likely have my mail delivered though then to which I too tip my hat. I've done thousands of dollars in business through this location, always with quick service and smiling help. 5 stars!”
“The lady working the counter on Saturday was very kind and patient about explaining each step and I was out of there much faster than I expected. I really appreciated how well she kept things rolling!”
“My recent visit to the US Postal Service for a change of address was a mixed experience. The process itself was fairly simple and efficient, which was a relief. However, my observation with the Customer Service left me with conflicting feelings.
On the one hand, the representatives were undeniably friendly and welcomed each customer but on the other hand, I couldn't shake off a disconcerting incident I witnessed. While waiting in line, I overheard a customer, whose native language wasn't English, seeking assistance regarding fragile items. The customer selected yes, when they should’ve selected no on the keyboard. Unfortunately, they were advised by the representative to bring their own interpreter if they couldn't communicate effectively in English. This struck me as somewhat insensitive and disappointing.
While I understand the practical challenges faced by the establishment, it's crucial for them to offer language services to accommodate diverse customers. Expecting individuals to bring their own interpreters seems impractical and burdensome. The availability of toll-free numbers for language assistance should be actively promoted and utilized to ensure equal access to services and although this would require additional steps, it’s something all establishments should do.
Overall, the US Postal Service seems to strive for kindness, friendliness, and professionalism, but there's room for improvement in addressing language barriers and ensuring inclusivity.
On a positive note: I really enjoyed their large selection of greeting cards and the person who helped me was supper kind in explaining the process of changing my home addresses ?”
“I went at 4:15 on a Wednesday. Parking was a piece of cake (metered). Clean, nice low lighting, line was quick and best of all Eva was probably the most wonderful agent I have ever encountered at a usps ! I always dread going to any usps bc somehow they’re always a little mean and grumpy but Eva was super sweet, helpful, and there’s just something about her that’ll brighten your day.”
“There was a queue, but the lady behind the counter was courteous, friendly, patient, yet very efficient.
It was such a joy to watch her work, I didn't mind rejoining the queue when I was done putting my packages together.
If every business had a Kwana (I hope I spelled her name right?), this world would be a much better place!”
“This is long overdue. I have been going to this USPS for almost 7 years. I have only encountered courteous, patient staff. They keep their cool when there’s a flood of traffic. I never had lost package experience here.”
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“I shouldn't be so cheap and unappreciative I got the coolest carnival celebration stamps with fireworks on them. I never have to wait long at this post office and it's right next to the Ashy BART station! The exterior is kind of unusual which is probably why it's getting 3 stars on average. It's a good post office. Don't listen to the other reviews.
Even the downtown Oakland Post Office has run out of money order forms, on occasion. They're not a bank cheapskate, they shouldn't be required to handle large sums. I've seen some people get money orders for thousands at some Post Offices. It's old school *not* dingy.”