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“I would 100% recommend this Chase branch because of my experience with Paul Shin and the teller who helped me set up the appointment with him — my apologies for not getting his name! I got everything I needed to get done and feel much better about my financial situation after the meeting. Thank you for the excellent service!!”
“INI, is the best. She helped me open up a few accounts for my business and can’t wait to open up my personal accounts soon. The level of personal care and attention is by far the best I’ve ever received from a bank. I highly recommend you talk to Ini.”
“After visiting two different branches and feeling disappointed by the lack of support, I finally met a branch manager who truly went above and beyond to help me. I visited the South Chino branch intending to close my accounts due to previous negative experiences, but that changed after meeting Valerie Camey. She was exceptionally knowledgeable, patient, and dedicated to resolving my issue. After spending over an hour reviewing my situation, she found a resolution and restored my confidence in the bank. I sincerely appreciate her professionalism and commitment — the bank truly needs more people like her. If anyone reads this, please recognize and congratulate her for outstanding service. Thanks to her, I’ve decided to continue banking here.”
“Different time you might have different experience due to several different factors. with this branch I have consistency in good to excellent experience. I think it is human touch makes your experience good or bad. Most of employees are very good and that is very unusual”
“Don't understand where the 2 stars came from. Although they may be short staff, the gentleman and lady were the nicest tellers ive ever met
My first time there and I was treated as if I had been a member for years. Patience people.”
“If you are looking for a bank where they greet you with a friendly smile and sincerely appreciate your business, then look no further. When you decide to make the move to this bank (so grateful I did), ask for Queta. You will not be sorry you did!”
“The manager here is very nice and enthusiastic. He helped me handle business quickly even though it was not during his working hours. It is not crowded at all times. It is a highly recommended restaurant.”
Open 24 hours
12545 Central Ave, Chino
Banks
“Was good experience. No wait time, walked right in even tho I'm on a knee scooter and in. A cast, easy to get in, everyone was very courteous and welcoming. Fast and helpful service and transactions :) thanks”
“I dreaded walking in but I had to do so twice in the past month. First visit - only 1 person in line. Second visit - no line at all. I can't remember the young lady's name who helped me the first time but her last name was Ortega and she made it easy to close one account and open another. She was personable and professional. My teller on both visits was Joel. He was also personable and professional. He gives the impression that he's having a good day. Two unexpectedly pleasant experiences ?”
“I needed to rollover a Roth IRA and although the appointment schedule was full they gave me a time slot and was helped by Alonzo. He was friendly, patient, and easy to work with.Thank you Alonzo for your genuine customer service and financial referral to Merrill.”
“First time going into this branch, had a few issues that was very upset about, starting with Connie who took the time to help me with initial problems, then requested Fredman was extremely patient and addressed everything that I had a question on, then ended it with meeting loan officer Azra, the whole staff was very pleasant and helpful with my visit.”
“My wife and I wanted to joined accounts - Martell Solis helped us out. He made the experience smooth and answered all our questions with well thought out explanations. I usually don’t write reviews but I thought it was worth while giving credit where it’s due.”
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“8/27/2025
Tyrie was exceptional today with a bit of an involved matter I had. He was skilled, patient, friendly, and was able to get the needed solution completed. He is to be commended for his helpfulness. Thanks again Tyrie.
~Amanda Simonson”