The UPS Store in Concord offers expert packing, shipping, printing, and mailbox services, with a very pleasant and nice staff. Customers report being really satisfied and extremely satisfied with the patient and friendly participation from the workers. The service is described as very fast, even when the line is long. Employees show great customer service and empathy, exceeding expectations by helping with packaging ideas and executing them. A gem of a manager is noted for stepping in to inform both customers and employees of the proper procedure. The store provides great customer service, with helpful staff who are kind and friendly, making customers grateful and eager to continue returning.
The staff is always moving the line even in busiest times of the year!!! Never had any issues with packages being received on time or treated properly!!!
February 2025
The line was long when I got there, but it's very fast. They've got the nicest staff, everybody seems to know everyone. Very pleasant.
July 2024
Although the employees were relatively new to the job, a gem of a manager would step in and inform both me and employee of the proper procedure. Over a month or so I have seen this gent keep it up. He's a "First In Last Out" kind of fellow!
