Victra, the local Verizon Authorized Retailer in Concord, CA, aims to provide a great experience for its customers. The store offers a wide range of wireless devices, including phones, tablets, and accessories. Many customers have praised the helpful and knowledgeable staff, particularly Hikmath and Roger, who have been recognized for their excellent customer service. Customers appreciate their friendly approach and expertise, making the store a preferred choice for many. However, some issues have been reported, such as difficulties with phone orders and problems with the store's phone number not working. Despite these minor concerns, the overall sentiment is positive, with many expressing their intention to return for future needs. The store's mission is to connect technology to life in a trustworthy and enjoyable way, making it a standout option for wireless solutions in the area.
Hikmath has been amazing! He takes customer service to another level! Extremely knowledgeable and super helpful! Highly recommend him!
November 2023
HIKMATH was by far the most helpful Verizon representative I’ve ever dealt with. I’ve been in a multiple stores and I will not go to a different store than the one that’s in the Sun Valley Mall Concord California.
November 2023
Great customer service, sales person, took the time to explain my new phone and new plan
