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“Josh was such an amazing service provider. I have never in my life had a better service from Verizon than from this store and from him. He is the reason I continued my account with Verizon. We need more Josh’s in this world ! God bless him”
“A great thanks to Josh who helped me free up significant space on my MacBook Air today when I was getting prepared to buy a new computer!! It is nice to know I don’t need a new one right away. Fast, courteous, knowledgeable service! Thank you, Josh!”
“Mohammad at the Concord Metro store was awesome . He was patient with my elderly father and helped him remember his codes and/ or helped reset some of them. Highly recommend you come in and ask for him.”
“Had a wonderful time at T-Mobile. The woman who helped me had some nice jams going, made me feel at home. Great smile and welcoming. In person customer service is much better, than dealing with some automated thing. Thanks again, much appreciated.”
“Kevin Quijada the assistant manager
Is an amazing person who helped me with my cellphone screen
Very knowledgeable about the service n products
Very pleasant the first thing l walked in the door l was having a rough day n he made everything calm n pleasant on my visit
Thank you for employing an awesome person like Kevin
Much aloha n mahalo
Gloria Lagunte
Happy t mobile customer”
“A bit confusing for the older set, but after monkeying around for an hour, I finally got through. Oddly, Google kept saying my phone # and email were 'invalid,' even though I was hooking up from that very phone connected to that same email. Tried about 4 times making sure it wasn't my typing which, admittedly, is not particularly good. After that I tried the 'six year old' approach and just flopped around. One of them worked.
(Don't ask me; I'm still clueless.)”
“Marnier & Austin are both personable and good, knowledgeable dudes who I felt like were honest with me and not just trying to upsell me. Super grateful for both of their help!
My only complaint is more of an AT&T general complaint, I was given an ETA of end of February for my new phone's arrival and it only arrived today with no real updates given during the wait, but that doesn't reflect on this store.”
“Had been looking to upgrade my iPhone and had gone to a few other local metro stores until I found the metro store @ park n shop and met with Mike …. He was not only knowledgeable of everything I asked him, he had stock of every phone available, he went over and above . Thank you !! 5 out of 5”
“I visited this location, and they took care of my needs, on top of that gave me an awesome deal along with my purchase! Thank you to all the friendly employees and the branch manager for the outstanding service! Expect to see me in the near future for more of your great deals etc ? God bless ?”
“This is a great T-Mobile store! I changed from Metro PCS to T-Mobile today. A HUGE shout out to sales rep Marvin who helped me with my new phone. We ran into some issues on my side due to my credit lock/freeze. When I logged in it stated it was unfrozen. Marvin called corporate or someone to have them verify some information and security questions.
I answered them and then we were finally on our way. Marvin was so patient, kind, informative and a pleasure to work with. The whole process was 3 hours and 18 minutes but again that was all on my side, with all of my crap that I had forgotten about and had nothing to do with this store or location. I also like how they had about 6 sales reps at this store. The other two I went to before this one had 1-2 sales reps and there was a line. Call me a grumpy millennial but I hate waiting and I needed a new phone ASAP!! Go see Marvin at this location for your T-Mobile needs. He’s efficient, fast, knowledgeable and extremely patient. He never stopped having a smile on his face and he held good conversation while I was logging into fix all my crap in order to get my new phone. He didn’t make me feel stupid or dumb. He answered all of my mom’s questions as she is looking to switch eventually as well.
I was so embarrassed and annoyed with myself as I hate taking up peoples valuable time, but Marvin just helped me the entire way. I felt good with my purchase and definitely would recommend this store. 10/10 customer service. Thank you Marvin!!”
10AM - 8PM
1 Sun Valley Mall Rd, Concord
Mobile Phones
“I went to Cell Doc to get my iPhone 13 pro fixed, and they did a fantastic job. They quickly replaced the camera and screen. Natig provided excellent service with a friendly smile.”
“An over the top exceptional experience with the one & only Claudia who is the sales associate with Boost office. You are so fortunate to have her on your team. Never let her go! Claudia was instrumental in setting up my significant others cell phone . Bless her forever.”
10AM - 8PM
1759 Willow Pass Rd, Concord
Mobile Phones
“I got my new phone there a couple of months ago. There were two young ladies, I can't remember their names, but they were so helpful, helped me find the exact phone I was looking for. Tonight, I had a technical issue with my phone, and was in the neighborhood, stopped by, and Abraham very quickly helped me out, solved all my problems. Fantastic customer service. I'm very impressed with them. They have my highest recommendation.”
“Antwon helped me and he was AMAZING! He was very calm, extremely knowledgeable about details I have never known about my phone. He was very capable and I would like to steal him away from their store and hire him for my company. I highly recommend him! ??”
9:30AM - 7:30PM
1701 Monument Boulevard Ste G, Concord
Mobile Phones
“Gladys was wonderful and helpful with switching by old phone to new one . She went above and beyond to help me . Please give Gladys a raise . She is a great asset to Metro ???”
“I want to give a shout out to Cynthia for her extraordinary dedication to her work! January 6th, I walked into the store, to take a number in line. The line was out the door, and of course I was in a rush to attend a class. I asked the customers in front of me to hold my place in line, and shopped Nextdoor. When I came back, I was next in line. Cynthia is an amazingly patient employee with incredible ability to multi-task. She was all alone working the crowd. Once I reached my place at the counter, she happily worked on my phone along with TWO other phones simultaneously. Cynthia goes above and beyond her responsibilities. Your company is blessed to have such a hard working girl! Give this girl a raise. Best of all, I wasn't late for the class I needed to attend across town. I'm so grateful for her diligence.”
“Great customer service any time I come in to this store. The staff always makes my kids feel welcome. Since the other GameStop closed I noticed this one gets busier and even with all of the extra business, the staff still are able to meet my needs.”
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“My iPhone got wet and wouldn’t power up. I thought my contacts were backed up with iCloud and with Verizon backup but only about 1/3 of them were. My text messages were backed up but most of them were only identified by numbers instead of by name - thousands of them- total nightmare. They took my phone apart and connected a portion of it to their equipment and were able to upload all of the missing data from it. It took a week and cost $300 but it saved me a lot of time. Huge relief, thanks!”