Verizon’s Costa Mesa store offers a wide range of mobile, 5G home internet, and business services. Customers can visit the store or shop online, with options for in-store pickup, free 2-day shipping, express lockers, or same-day delivery where available. The staff are highly praised for their helpfulness and professionalism. Elli received special mention for her knowledge and excellent customer service, helping with a stolen phone and providing her direct contact for follow-up questions. Valeria C. was appreciated for going above and beyond to assist a customer with eSIM transfer issues, even after hours, showing kindness and dedication. Borna Hamedani helped a customer switch from T-Mobile, providing attentive and professional support to ensure a smooth transition. Customers also noted that the store offers competitive prices on devices, often lower than competitors like AT&T. The store manager, Victor, along with Hector, were commended for their honesty and willingness to help, especially in assisting an elderly customer to get a new iPhone while saving money. Overall, the store is recognized for its friendly, helpful staff, quick service, and great deals, making it a positive place for all cellular and internet needs.
Joe, the manager, was knowledgeable, considerate, and quick. Come here, they can help!
May 2024
Val the manager is an absolute rockstar! She kills it every time with customer service. I cannot recommend her enough. She truly understands what it means to take care of your customer and goes above and beyond! I met with her twice and both were an absolute pleasure. If you need to switch or have an issue make sure you... read full comment
November 2023
Alexis (Specialist) helped me to block robocaller, set up new SIM card and more. Thank you so much.
