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“Jaden, exceeded my Expectations for Customer Service. He listened, made eye contact, responded, and Demonstrated What I wanted to See, Feel, and Touch and Experience. Rather than Being a Typical Salesman, he Partnered with Me, Guiding Me, such that I could Make a Choice, and Purchase. Jaden is at the Santa Rosa Store as well as the Rohnert Park Store depending on his Work Schedule. Thank You, Jaden, and Mattress Firm.”
“I was greeted with professionalism as soon as I walked in the building by Aristotle.
I think he went above and beyond with his customer service but maybe not I've never shopped at a mattress store before ,I think I maybe tried 10 different mattresses, thank you so much for helping me choose the best mattress that fits my body and sleep pattern thank you.”
“I got a great deal on a queen mattress and an adjustable base. Advertised as a 4th of July sale and it was. THE Sleep Expert was Jaden and he did an excellent job showing us several mattresses and helping us to try them out. I did my homework and checked out the other mattress store but didn't find anything to my liking. I will definitely recommend Mattress Firm and Jaden to all my family and friends!”
“Scott at Mattress Firm in Petaluma was absolutely wonderful! He went above and beyond from the moment we walked in. He was friendly, accommodating, and incredibly patient as I tried out several beds. Because I use a wheelchair, the process takes a little longer than most, and Scott never once made me feel rushed. He took his time, made sure I found exactly what I needed, and even got me some great discounts. We were there for about an hour and he was kind and attentive the entire time. If you're looking for someone who truly cares about the customer experience, ask for Scott. You won't be disappointed!”
11AM - 5PM
3800 Bodega Ave Suite B, Petaluma
Mattress Stores
“Jack truly went above and beyond to help us with a damaged Bermex chair we purchased from a store in San Diego. Even though he didn’t make a sale from us, he still took the time to provide a solution and followed up six months later to make sure everything worked out and it did.
That level of care and commitment is rare. He is the definition of excellent customer service, and we wouldn’t hesitate to purchase from him in the future. Highly recommend him and his store!”
“We had a perfect experience shopping for a new mattress at Mancini’s with Teddy. He listened carefully to exactly what we were looking for, showed us the best deals, and never once tried to push products we weren’t interested in or anything beyond our budget.
We were in and out of the store in less than 20 minutes—it was by far the most efficient and pleasant mattress shopping experience I’ve ever had!
To top it off, my daughter accidentally left her kindle at the store, and Teddy called me right away to let me know. That level of customer service really stood out.
I would give this place 10 stars if I could. Highly recommend!”
“I did call today to place an order and did talk to Christopher. He is very knowledgeable and cooperative. This is my second order for Cocomax coir mattress. I love this firm mattress. great product and would recommend to any one who loves firm mattress and dont feel comfortable using latex or memory foam mattress”
“This store and business owner is top notch! He has gone above and beyond to help my home feel comfortable for my family! Estavan is generous, kind, friendly and very helpful with the moving process! Thank you again for the help! We’ll be referring you to others and when we get a bigger home- we’ll think of you for bigger purchases!”
“Constance was very pleasant to work with. She took the time to understand our needs and match us with our new bed. With having back issues, it is incredibly important for me to be able to find comfort. Constance worked with my wife and I until we found what would work best for my circumstances. The bed was expensive, however, our last sleep number lasted more than 20 years. Viewing this as an investment made the cost more manageable. New features that drew us to the bed was the ability to adjust posture settings to adjust how I lay. It also has heating and cooling functions which I believe will also benefit me.
If you are looking for a sales rep that does not pressure sales and takes the time to know and understand their customer needs then go see Constance at Santa Rosa’s Sleep Number location.”
9:30AM - 7:30PM
1630 Sebastopol Rd #105, Santa Rosa
Mattress Stores
“An excellent store with beautiful sofas and furniture. Daniel was incredibly attentive and helpful in explaining everything. He gave me great advice on which sofas would fit my living room. And the prices? I’ve never seen such excellent pricing combined with that level of quality. Thanks, Daniel.”
“We were so happy to find Lori during our search for a new mattress over Memorial Day weekend. I emailed her and she got right back to me to set up an appointment the next day. During our visit she walked us through the various options with no hard sell. We went to several other stores, but we ended up back with Lori and got a great deal. To top it off, she and her son hand delivered our new mattress! We'll definitely go back when we need a new one!”
“Sales rep was professional and knowledgeable. The buying experience was very easy and a pleasant experience. Delivery was slightly early, they were quick and professional.”
“Walked in today just to take a look at cabinets that could be used for different things in the dining room area and living room furniture.
We walked out finding everything we needed! Irene was very helpful and oh so patient with us. She was an absolute pleasure to work with!”
“Vast, sprawling outdoor mall. I needed to have Google Maps direct me to the business I was looking for. The thing is huge and has many, many businesses. It is very clean.”
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“Brady really came through for me! I went down to my basement in Cotati and noticed water leaking from my old water heater—the bottom had rusted out. I looked up the problem online and reached out for help. I got a fast response, and once I explained what was going on and shared the details of my water heater, Brady sent me a clear quote with warranty info and let me know exactly when he’d arrive. By the next day, I had a brand new water heater installed. He was very professional, handled everything carefully, and really knew his stuff. I even picked up some useful plumbing tips along the way. I’m very happy with the service and the quality of the work. If you need a plumber in Cotati, I definitely recommend giving Hodges Brothers Plumbing Services a call.”