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“outstanding service! Mr. J. Garcia was very respectful proficient and knowledgeable and removed the Satillite dish on our roof in no time. He also informed of his findings that the company who replaced our roof did not re attach the dish so it had been just free standing all these many years. His Honesty is much appreciated. I Highly Reccomend using Ameritech.”
“We've been using their services now for 9 years. Quick and easy to work with, fast support response times and quality products and services. Highly recommend!”
“Skyriver IT is the best! They always pick up the phone right away, and they do not give up until the issue is resolved. They are always able to resolve whatever tech issue I am experiencing, and the members of the support team are very kind.”
“I had my doubts on wireless internet for a small location, but Wave.band was easy enough to try out. They delivered on everything they said they would. Not only did they deliver, but the technical staff that worked on site was much better than I have experienced with other providers. They were able to help us get our equipment up and running (we are remote to the location) quickly and clearly understood everything that was going on. They have never made me doubt my decision to try them.”
“Royan was a champ for helping us out about a week ago. We wanted to switch over to Spectrum Mobile from T-Mobile because of the great prices so we headed to our local Spectrum at about 1pm. We planned on adding 3 lines and also wanted to upgrade a phone.
Unfortunately, we had a 3 hour sidequest because T-Mobile was a nightmare to leave. We needed a TMobile transfer pin so we were told to contact them by phone. The TMobile phone customer service said we needed to go in store. When we got to the store, they said we needed to call customer service. ANYWAY, we finally got the pin we needed and headed back to Spectrum at about 4pm.
The Spectrum guys were swamped because they were short-staffed by two guys. This also happened to be a day where they had a few complicated customer service issues to deal with prior to helping us again. So, when Royan began helping us with our final transitions, we of course, were no exception to complicated issues. One of our phones was so ancient that it wouldn't adhere to simple transfer protocols (ESim activation). We ended up upgrading that phone and succesfully porting everything over. Royan also had to upgrade another phone and then activate the other two lines. All told, we didn't leave the store until 30 minutes PAST CLOSING.
The entire time, Royan was upbeat while also being apologetic for all the issues. He remained patient and dilligent throughout the process and he finally got us everything we requested. While it wasn't an ideal amount of time to spend in the store, the experience was well-done because he worked until everything was completed and IT WAS DONE RIGHT. I had no issues with the lines, data transfers or the billing. Special props to Royan because he worked from open to way past closing and he did it with a great attitude the entire time. I know Spectrum customer service can get a bad rap for the extended wait times and slow service but please remember to factor in difficulty and quality of service received. Thanks Spectrum Carmel Mountain!”
“I had a young man by the name of Javier help me earlier. He explained possibles prices, tips for phones I may like, he even tried to call other stores for me so I wouldn't be driving all over the place. He was genuine and did what he could to help me figure out what phones I wanted.”
“Clerk listened well. He was able to resurrect by reactivating my seldom used phone number.
I just wish Spectrum would accommodate dual lines ..dual sims .. on these new dual sim phones.
I have house ph# to combine with 2nd line.”
“My husband Michael and I have been loyal Verizon customers for 15 years, but after dealing with recurring poor customer service and constant technical issues, we were seriously considering leaving. We've spent countless hours on the phone with customer service, but nothing ever seemed to improve. That all changed when we visited the Clairemont Verizon location off Genesee.
From the moment we walked in, Val completely turned our experience around. With over 10 years of experience with Verizon, her expertise and professionalism were immediately evident. She was not only knowledgeable but also incredibly friendly and made us feel truly valued as customers. Val seamlessly addressed all of our concerns, resolved our issues, and even went above and beyond by ensuring technical support followed up with us the next day.
Thanks to Val’s exceptional service, we decided to stay with Verizon, upgrade our phones and plans, and feel confident that we now have someone who genuinely cares about our satisfaction. This was hands down the best Verizon experience we’ve had in years, and we can’t thank Val enough for making us feel heard and taken care of.
Thank you Val! Overall a great location and staff! I know the stellar service we received will continue with the rest of the staff as Val sets a new standard for customer care.”
“While checking on my data and service plans in store at UTC mall in San Diego, Charelswas very helpful and efficient in assisting and answering my questions… he deserves a high praise from his supervisor for this!!
Yay Charels.”
“Isaac was excellent! He helped us upgrade multiple phones while transferring lines and walking us through all the different plan options. So patient and knowledgeable! Will definitely go back because of him”
“Yousef had the patience of a saint as he helped me with the data transfer from my old I-Phone to my new one. He was very knowledgeable and got the job done successfully.
His expertise and customer service represented the T Mobile brand well at this La Jolla location. Thanks and best wishes.”
“The person who assisted me was extremely helpful is setting things up for me to assist my aging mothers account! Greatly appreciated. So much more helpful that the main line call in.”
“WOW! SIR SPECTRUM CHARLES went above and beyond for me today when the Hollywood location
Couldn’t fulfill however Nasir Charles made it happen.
As a #1 in North America Influencer on behalf of Google and Reviews and also one of the BETA Testers for GEMINI AI that’s on all devices globally he really went above and beyond for me when I need ULTRA FASTER LUGHT SPEEDS.
KUDOS”
“Kevin was so very helpful and polite to my old husband and my old self. He
Immediately offered us chairs, put the
Screen saver on for us etc. and we did
Not even purchase anything. Great service.”
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“Joel was EXCELLENT!! A plus. Verizon is very luckily to have such a caring employee. The best help I have received in years. Please thank him for me and express my appreciation. Joey Willard”