“I don't know why this post office gets such bad reviews. Maybe they've had problems in the past, but the customer service staff in place now is always helpful, kind and professional. I'm usually there a few times a month for various types of mail services and I've never had a problem. Sometimes they get really busy depending on the time day or holiday season, but I either use the kiosk during those times or just try again a different day.”
“I didn’t know I would write a review for USPS. Everybody was so nice and thoughtful. I walked in for a passport. Made a few mistakes, but was in and out within 5 minutes. Even took passport photo and staff made sure I like the picture. My nearest USPS has a bad reputation. I’m so glad I drove extra to this location. Thank you everybody who helped me out!”
“I live right around the corner and have had to come in more frequently. Always the best customer service here! Thanks Pancho & Delia for making every experience so welcoming??”
“Haven't been there IRL, but from the service I get from deliveries. I can't help but give them 5 starts — they work their butts off no matter how if it rains or if it's ungodly hot or cold. These guys are always here for us, they're one of the back bones of America! Keep up the amazing work mail(men/women) of USPS Covina! You guys are amazing”
“Very Helpful at this post office. Everyone there has been nice and respectful and they get the job done in a timely fashion. Thankful this post office is close in town and love the old fashioned structure as well :).”
“I had a great experience at the Covina United States Postal Service office while helping my husband get his passport for the first time. The whole process was smooth from start to finish. It was super easy to make the appointment online, and when we arrived, everyone was friendly and helpful. The staff made sure we had everything we needed and walked us through the steps clearly. It made what could have been a stressful process feel quick and easy. Thank you to the Covina USPS team for the excellent service!”
“I find then more than reasonable in there services ? Sometime it’s the visitor who r holding the line ? By not thinking about other next in line ? They take there time arranging there papers , moving like turtles . Overall , this location deserve an A ?”
8:30AM - 4:30PM
1679 E Orangethorpe Ave, Atwood
Post Offices
“I had a great experience at this post office near my work place. I thought there would be a long line being April 15th today. But not at all. The woman who helped me wore a pair of glasses was super nice and pleasant, and very efficient, without an attitude at all. It's very easy to communicate with her. I will come back again for more postal service needs.”
“I come to this location very often and the staff is amazing, very helpful, happy, always trying to keep the line moving. Let them play music in there, it would be a positive feeling going in”
“It has been 2 years for my son. Two years before he was 4 years old. Now he Getting better and better and Had lots of fun!Coaches are strict but kids all like them”
“I recently visited the Sunny Hills Post Office and had an outstanding experience. This post office not only offers fast and easy drop-off services but also provides passport services, making it a one-stop-shop for all my postal needs.The drop-off process at Sunny Hills Post Office was incredibly efficient. There was no long line or wait time, allowing me to quickly drop off my packages without any hassle. The convenience of a smooth and streamlined drop-off system reflects the efficiency and dedication of the staff.What impressed me even more was the fact that they offer passport services. As someone who needed to renew my passport, discovering this service at the post office was a pleasant surprise. The staff was knowledgeable and guided me through the passport application process, answering all my questions with patience and clarity. Their expertise and friendly demeanor made the entire experience stress-free and enjoyable.Moreover, the post office itself was clean and well-maintained. The tidy surroundings created a pleasant atmosphere while I conducted my business. It's evident that the staff takes pride in keeping the facility in top-notch condition, further enhancing the overall customer experience.The level of friendliness displayed by the staff was exceptional. They greeted me with warm smiles and were genuinely eager to assist. Their customer-centric approach and willingness to go above and beyond made me feel valued as a customer. Their dedication to providing excellent service truly sets Sunny Hills Post Office apart.In conclusion, I highly recommend the Sunny Hills Post Office to anyone in need of postal services, including drop-offs and passport-related matters. With its fast, easy, and efficient processes, clean and welcoming environment, and friendly staff, this post office has surpassed my expectations. I will undoubtedly continue to utilize their services and confidently refer others to experience the same level of exceptional service.”
“I am responding to the several selfish, unthoughtful negative reviews posted recently. I have come to this post office for more than 20 years, beginning from the time I was a student at the nearby colleges. I have noticed how USPS head office have steadily reduced the staff, services, and capabilities here while the number of customers has remained the same or grown. Head Office has set up this post office and hundreds more like it to fail. Your unthoughtful complaints are not helping. Meanwhile, staff here struggle valiantly on. I thank them for doing their best in spite of conditions beyond their control. May I recommend before you slam the staff here that you consider writing first to USPS Washington DC and your representatives. Thank you.”
“Great post office and staff but I “lost” a 11 1/4 inch 9k gold mens, anklet here. If you find please send back to my forwarding mail address, i had PO Box 97.. it would be greatly appreciated and I would compensate you.”
“I want to give a big shoutout to Maria and Marcus at the Chino Hills Post Office. They were incredibly helpful when I came in to pick up a package and send out a large envelope. Despite the long line and the busy atmosphere, they remained patient, kind, and professional the entire time. Their friendly attitude made the experience so much smoother and more pleasant. It’s rare to see such great customer service these days, especially when things get hectic, so I really appreciate their help and positive energy. Thank you, Maria and Marcus!”
“I recently visited this USPS office to drop off a package for shipment, and while the overall experience was efficient, I encountered an issue with the package drop-off.Upon entering the USPS office, I was pleased to see that there was not a long line or significant wait time. The service seemed to be well-managed, and the staff appeared attentive and ready to assist customers. This was definitely a positive aspect of my visit, as I was able to save time and complete my transaction quickly.However, when I attempted to use the package drop-off, I encountered a problem. The drop-off slot was jammed, preventing me from properly depositing my package. I tried a couple of times, but unfortunately, it remained stuck. It was disappointing to encounter this issue, as the convenience of a functioning drop-off is one of the main reasons I choose USPS for shipping my packages.Despite the jammed drop-off, the staff promptly noticed my struggle and came to my assistance. They were courteous and did their best to resolve the issue promptly. While I appreciated their efforts, it was still a minor inconvenience that could have been avoided if the drop-off had been properly maintained.I understand that occasional technical difficulties can occur, but it is essential for USPS to ensure that all equipment, including package drop-offs, are regularly checked and maintained to provide a seamless customer experience.Overall, while the lack of long lines and wait times was a positive aspect, the jammed package drop-off was a significant inconvenience. I hope USPS takes note of such issues and implements measures to prevent them in the future. Despite this setback, I appreciate the efforts of the staff in addressing the problem promptly.”
“I don’t know that coming to the post office has ever been an enjoyable experience, but it definitely was today. The two women working today were so helpful, so welcoming, despite a long line and only 20 minutes to closing. The energy was really so lovely, and everyone left in a better mood than when they entered, smiling and laughing. Genuine connection is so rare these days, so grateful for the team today!”
8:30AM - 5:30PM
700 E Birch St, Brea
Post Offices
“My husband and I went to get our passports, we had an appointment and we didn’t wait very long, maybe 15 minutes. Nancy helped us that morning and she was very kind and helpful with our forms and our photos. She made our experience a breeze.Thank you Nancy. We need more people like you ❤️?.”
10:30AM - 5:30PM
18351 Colima Rd A, Rowland Heights
Post Offices
“⭐️⭐️⭐️⭐️⭐️
I’ve been using this post office for all my mailing needs, and I have to say — the service here is truly exceptional! Whether I’m sending packages, postcards, buying stamps, or requesting other postal services, they are always professional, efficient, and patient.
The staff are consistently friendly and helpful, always greeting customers with a smile. They’re very knowledgeable and often offer helpful tips to save time and money. For example, when I ship international packages, they’ll double-check the size and weight to see if there’s a more affordable shipping option, and they even recommend the most suitable packaging materials — incredibly thoughtful.
Even during busy hours, the lines move quickly. The team handles the crowd in an organized and respectful way, so you never feel rushed or ignored.
One thing that impressed me the most was how professionally they handle issues. Once, my package had a tracking delay. The clerk took the time to investigate, file a report, and reassured me that everything would be fine — and sure enough, the package arrived safely just a few days later.
The post office itself is clean and well-organized. Information is clearly posted, forms and pens are easy to find, and everything seems to be well-managed.
All in all, if you’re looking for a reliable, professional, and friendly post office, I highly recommend this one! I always leave feeling confident and well taken care of — it’s truly an essential part of my everyday life.”
“It's a very small post office, right off Irwindale Ave and Arrow Hwy, on a side street directly across from a city park and the Irwindale Police Station. The parking lot has 4 spots, one is disabled only, however, there is parking permitted at it's curb on the street, which is why 4 stars. If you arrive at 2:00pm during weekdays, you'll have to come back at 2:30pm to allow the employees their lunch break. There's also the drive-up out-going stamped mailbox with the Priority Mailbox and Express in the parking area. It isn't as big as the Covina Post Office on Rimsdale or the West Covina P.O. nearby the West Covina Fashion Plaza which may discourage some but I find a bonus for no waiting, generally. It has a handicapped entrance and ramp next to disabled spot. And I've yet to see any of the postal employees being rude or unhelpful to any of the customers and there definitely is no woman by the door asking if you need stamps (really? it's so small, she'd get in the way if she existed) as one review claimed. I just like it because it's quick and easy if I need to go inside.”
“Great USPS location. Came here for my passport. Easy to make passport appointment online. Busy location but the staff is friendly and efficient. Lived in YL for many years and we never had mail issues but have lost 2 FedEx packages.”
“I see a lot of 1 star ratings for this location. I’d like to chime in with a 5 star for their post office especially. I am an online seller, and I have shipped over 30 packages with this location. Every single one has been delivered on time to the correct address. This location is also more feasible for me as I live near the mountain, and this is the closest option. I package and print/tape my mailing slips ahead of time, and I don’t mind if I’m out of ink, as each mailing slip printed at their location is one dollar, which is more affordable at times then a $30 ink cartridge. I have also had nothing but great service.”
“Adrian was super helpful, patient, and kind! He even helped me bring large boxes to the truck. He answered each question I had too.
It’s honestly rare for me to have a good experience at the post office, but Adrian provided exceptional customer service.
If you’re reading this, thank you Adrian!”
“I picked up a few packages from here; every time, the staff brought them out quickly, and the staff is always friendly. Even though there's always a line, it moves quickly.”
“The service is good, though sometimes a bit slow with long lines, especially during peak hours and weekends. Recently, they installed a kiosk here, which helps a lot”
“I'm surprised at all the negative comments. This PO has allowed me to stop getting in the long lines at one on Arrow. I've received only helpful assistance. Someone complained about only one person in line. If your definition of a great PO is to have a long line go to the one on Arrow. Please stay away from this nice little alternative.”
8:30AM - 5PM
396 S California Ave, West Covina
Post Offices
“Best usps than the one in College St. Asian lady gave me a receipt like she supposed to unlike the other branch. Love that they're open till 2pm here. Plus their customer service is better here than a lot of the other branches. Huge parking too.”
“Staff has been very kind and helpful. I haven't done anything other than dropping off prepaid packages for our company so I can't review any of that.
However, had no issues with my packages getting lost and staff has always been helpful.
I do dock 1 star for avaliable. On the local website page it says the kiosk is 24/7 that is not true. Also, the web page says PO box access until 3pm on Sunday. I've come multiple times and the door is locked. Pretty annoying.
But no issues to report other than that at this time.”
“While most usps places are mediocre. These guys were able to locate a package we dropped off without a label and get it back to us so we could throw a label on it. Thanks so much for being helpful. Thought we were screwed!”
“Cyclone Postal is a USPS Postal Partner. This program is similar to the older USPS Contract Station Program. This means they sell stamps and postage at the same rates as the post office. They will accept all of your outbound mail and issue instant tracking.USPS mail is picked up several times daily. (Mon-Sat)Cyclone offers the following:* UPS and FedEx Ground/Express services with daily pickup.* Private Professional Post Office Boxes Services and Package receiving.* Notary and Fingerprint Services.* Faxing Documents* They offer online vendors and businesses complete logistics services to ship their outbound shipping.* Authorized U-Haul Dealer with vehicles onsite.* Pack and Ship your outbound packages.”