“Frank, the owner, personally attended to my concerns. He demonstrated an outstanding level of expertise and passion for his work. Not only did Frank provide a clear explanation of the problem, but he also walked me through the repair process, ensuring I understood everything.The repair was completed much faster than I anticipated, and the cost was very reasonable. It’s refreshing to see such dedication and professionalism in a local business. Frank’s attention to detail and customer care truly set University Wireless apart.I can’t recommend University Wireless enough. If you’re in need of cell phone repair services, this is the place to go. The quality of work, coupled with Frank’s friendly and knowledgeable approach, makes for a flawless service experience. A big thank you to Frank and his team for their exceptional service!”
“I had amazing service at this Vacaville location. I worked with Ken, the manager who provided compassionate and kind service with efficiency. He was so kind in dealing with my grandmother. So happy with our new service!”
“when my dial-up service via Omsoft stopped working, Omsoft first tried to solve it remotely. that failed. So Rob came out to my rural home (less than 10 miles from his office) to diagnose. this was during early COVID months, before vaccines available. so we were both masked and keeping distance. I gave Rob a pair of surgical gloves. he was able to locate the problem , which was with their dial-up provider. tried to get provider to fix it. tried to make a workaround. failed. so Rob provided me an LTE modem that worked on 3G and 4G. we were hoping that dial-up would soon get fixed. didn't happen. so for nearly 2 years I've been using that LTE modem and paying only dial-up price. now at end of April 2022, that will end and I will need to switch to a different 5G modem at higher price. while I could save a few bucks per month by going to a different ISP, I appreciate how good Rob has been to me. who else would have come to my house to try to diagnose and fix during Dec 2020 ?? none of the big firms for sure. so I will stick with Omsoft. they have been loyal to me and I will be loyal to the. (by the way, I always thank them and express appreciation for help.)”
“I've been very happy with the staff at my local Xfinity store. They have recommended changesc that resulted in long term savings. have mobile and home wifi service thru them.”
“I got so much help people just don’t have patiences for the workers they’re always busy doing they’re job , Juan Rosas did a great job and got me what I needed”
“Thomas help us with my husband, who needed new iPhone and iPad (he traded his old ones in). We had a fantastic experience working with him. He was very pleasant and took care of all our needs. He helped get the phone and iPad synced (we could never get the old ones to do that!). Even took the time to help with an app (nothing to do with Verizon) we were struggling with. I will add, when you need to replace a phone or any device, plan on being at the store for some time. It took us 2 hours, which we planned on. It’s not the employees fault, it just takes time to go through all the steps plus get the new devices up and running. Don’t go into the store at the end of the day expecting this to go quick. You’ll be frustrated and disappointed. Cheers.”
“I went in to the store to exchange a internet gateway for a smaller hotspot device and Fharrell helped me. He was knowledgeable about the product he was selling me and worked quickly to get the product swapped out. Super happy with the service he provided me. These days customer service isn't that great but Fharrell exemplified what it means to be a customer service rep! thanks!”
“The employees here are always very helpful!! They answer all of my questions and make paying my bill a great experience! They are always stocked with the coolest things!!”