Old Navy is a popular apparel and accessories brand for the entire family, offering a wide range of clothing including jeans in 180 sizes, comfy fleece, and activewear. Customers appreciate the store's great style, good deals, and decent quality, although some note that the variety can be limited due to trendy designs. The Downey location stands out for its exceptional customer service, with employees consistently going above and beyond. Shoppers have highlighted the attentiveness and friendliness of staff members, particularly praising one employee for her outstanding help with sizes and bags. Even during busy times, employees remain patient and accommodating, ensuring a pleasant shopping experience. Many customers feel welcomed and valued, often returning to Old Navy for their everyday clothing needs. The store also offers convenient services like free pickup, making it easy for families to shop. Overall, Old Navy is recognized for its commitment to customer satisfaction and the fun atmosphere in-store.
I had a great experience the emploes were very kind and the store was very clean
August 2025
I like this particular Old Navy. It's busy, but usually it has everything I'm looking for and more! At times I walk out with a bag I didn't expect to get. LOL! To me, the best time to go is when they open. During the holiday's that would also be the BEST time or order online! Happy Shopping! 👍🏽
May 2025
Found a couple dresses on sale. Fitting rooms clean and friendly service.
