The Xfinity Store by Comcast in Dublin, CA, located at 4104 Grafton St, offers a variety of services including Mobile, Digital Cable TV, High-Speed Internet, Home Phone, and Home Security. Customers can also make payments or pick up and exchange equipment at this location. Many reviews highlight the efficient service and friendly staff. Visitors appreciate the minimal wait times, often around 5-15 minutes, and the professionalism displayed by the team members. One customer noted that despite being busy, the staff remained welcoming and helpful, ensuring a quick and pleasant experience. However, some customers have expressed concerns regarding billing issues and the quality of internet service in comparison to competitors, indicating they felt overcharged for lower speeds. Despite these concerns, the store has received praise for its customer service, with multiple reviewers stating that their questions and issues were resolved effectively in-store, something they found difficult to achieve through phone support. Overall, the Dublin Xfinity Store is recognized for its helpful staff and efficient service, making it a valuable resource for local residents.
We were kept waiting to sign in for 4 mins for no reason that we could determine. After a 45 min wait we were helped by a very knowledgeable gentleman.
August 2025
Nice place and great customer service. Maria was very very professional helpful.
August 2025
Got my service with xfinity there and also had to change the router after 3yrs and the man who got me started and has helped me since is Jake,Very knowledgeable in the field, very polite and respectful. SO FAR SO GOOD. VERY SATISFIED WITH THE STORE AND EVERYONE IS THERE TO HELP.
